R. Sarvesh has nearly 18 years of experience in strategic planning, sales, business development, customer relationship management, and people management. He is currently the Head of Operations at Meditrina Hospitals in Trivandrum. Previously, he held roles such as Profit Center Head at Lotus Eye Hospital and Regional Operations Head at Apollo Health and Lifestyle. He has a demonstrated track record of achieving sales targets, improving customer satisfaction, and managing teams.

1. R. SARVESH
Contact: 09940037868 E-Mail:
r_sarvesh@rediffmail.com
JOB OBJECTIVE
In pursuit of assignments in the domain of Sales Service Marketing, Operations and People
Management with an organisation of high repute
PROFILE SUMMARY
• A dynamic professional with nearly 18 years of extensive experience with multi industry exposure in the field of
Strategic Planning, Sales & Service, Business Development & Customer Relationship Management.
• Worked with reputed companies like Pepsi Cola Wipro Consumer care, Bharti Airtel, Apollo Health & Life style, Lotus
Eye Hospitals in various capabilities.
• Currently working with Meditrina Hospitals at Trivandrum.
• Proficient in leading dedicated teams for running successful business operations and experience of developing
procedures and service standards for business excellence.
• A keen planner, strategist & implementer with demonstrated abilities in devising marketing activities and
accelerating the business growth.
• Deft in handling all sales & marketing activities, analysing market trends & establishing healthy & prolonged
business relations with clients.
• An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem
solving & organizational abilities. Possess a flexible & detail oriented attitude.
CORE COMPETENCIES
Strategic Planning/ Profit Centre Operations
• Establishing corporate strategies for achievement of top line & bottom line targets.
• Business planning and analysis for assessment of revenue potential in business opportunities.
• Analyzing & reviewing the market response/ requirements and communicating the same to the sales teams for
accomplishment of the business goals.
Business Development
• Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning
sales & marketing strategies.
• Overseeing the preparation of MIS on a periodical basis and providing information about the progress in the field to
the top management.
• Conceptualizing & implementing services plans / policies for the organization, organizing promotional campaigns
and ensuring accomplishment of business goals.
Channel Management
• Identifying and appointing dealers, stockist, establishing strategic alliances / tie-ups with financially reliable
channel partners thereby resulting in deeper market penetration.
• Implementing marketing strategies to increase territory sales and promoting the brand name.

2. Customer Relationship Management
• Mapping client’s requirements & providing best products to suit their requirements; generating business from
existing accounts and achieving profitability & sales growth.
• Building and maintaining healthy business relations with major clients, ensuring maximum customer satisfaction.
• Developing relationships with key decision-makers in target organizations for business development.
Team Management
• Providing direction, motivation & training to the field sales team for ensuring optimum performance for all
operational sales related departments.
• Training the team to keep a close check on stocks/ outstanding figures & ensuring adherence to the norms;
reviewing yearly performance of sales team in the states for reporting to top management.
• Conducting meetings for setting up sales objectives and designing or streamlining processes to ensure smooth
functioning of sales operations.
ORGANISATIONAL EXPERIENCE
As Head Operations Meditrina Hospital – Trivandrum
Duration : May 2015 to till date
• Improving Operational Excellence.
• Hospital Marketing Activities.
• New Drs. Empanelment activities
• Timely renewal of all the statutory licences.
• Spearheading drs. Referral marketing activities
• Controlling the finance flow and tracking the vendor payment activities.
• Ensuring the Top & Bottom Line revenue.
As Profit Center Head Lotus Eye Hospital – Salem.
Duration : 2013 May to 2014 Apr.
• Managing day to day activities.
• Hospital Marketing Activities.
• Dr. Referral Marketing.
• Eye Camp activities.
• Local marketing promo etc.,
Apollo Health & Life Style Ltd Regional
Operations Head
(Apollo Health & Life
Style)
Duration: Since Dec’12 to Jan ‘13
As Regional Operations Head in Apollo clinics

3. • Ensuring Quality medical care given across all the clinics in Chennai Region.
• Controlling all the over heads to improve net revenue
• Ensuring Doctors, employees, paramedical staffs, engagement activities taken care.
• Managing Drs. Appointment, Slots, revenue tracking, and diagnostic recommendations analysis etc.
• Timely renewal of all the statutory licences.
• Making career plans for across all the departmental paramedical staffs and the management staffs.
• Corporate clients’ management to ensure incremental Health check portfolio.
• Based on market feedback launching the new clinics in the region.
• Monitoring SCM activities for the regions.
Aug’06 to Dec’12 Bharti Airtel Limited,
Head Service
(Airtel-DTH Business)
Growth Path
Aug’06 to Mar’08 Zone NCEP Head (Vijayawada Zone)
Apr'08 to April 09 Retail Experience Manager (CSD-Vijayawada zone)
Apr'09 to Aug’09Territory Manager (Prepaid Sales-Vijayawada Zone)
Nov’09 to Dec’12 Head Service Excellence (DTH-South India)
Attainments
As Head Service (Airtel - DTH Business)
• Dexterously retained more than 90% of the customers from the suspended bucket.
• Played a key role in restricting the Churn 0.50% (best ranks as per the industrial trends).
• Ensured over 2 million revenue every month from the suspended customer bases.
• SR Closure adherence over 95% within SLA.
• Month on month Ensuring 5 Crores revenue generation from the suspended base.
As Territory Manager
• Attained Territory Prepaid Gross growth of over 214% on AOP and Territory Prepaid Gross YOY growth of over 230%.
• Successfully achieved a growth of 30% in the revenue.
• Dexterously reduced the APEF compliance Error from 28% to 3%.
As Retail Experience Manager (CSD
• Managed the Customer Experience function in company owned Lobby and Channel partner ARC's
• Enhanced the turnaround of the Zonal CSMM Scores from 65 to 76 SAT Scores in Q3 (08-09), and achieved the
status of Best CSMM Zone in the country.
• Involved in improving IMRB Scores from 55 to 65.
• Adroitly restricted High Value churn below 1% in Vijayawada City.
• Carried out activities to increased Post Paid Lapu usage from 25% to 97% in the territory.
• Attained Zero PNP complaint in Vijayawada city during Q3 & Q4(08-09)
• Received “CSMM Scores Award” for 2008-2009.

4. Zonal NCEP Head - Aug 06 to March 08. : Vijayawada
• Streamlined initiatives to reduce gross barring figures from 25% to 6%.
• Achieved 99% compliance w.r.t. Net APEF.
• Involved in reducing 0 to 3 months churn below 2%.
• Collected over 40k Prepaid Negative based Fresh documents in 60 days.
• Honoured with the “ECF Award” for successfully training regulatory norms in the Distributors level.
Apr’01 to Ju’06 Wipro Consumer Care & Lighting, Vijayawada
Branch Officer
(Consumer Care )
Attainments
• Shouldered the responsibilities of the Branch Commercial Head and administered of Sales (Vanaspathi)
Commercial, Logistics, and Legal Compliance, etc.
• Supervised front line sales officers towards achieving Qtr 3 & Qtr 4 (03-04).
• Successfully achieved Sales targets of Vanaspati bulk packs.
• Involved in appointing 2 Distributors enhance the procedural measures to achieve the targets.
• Dexterously streamlined the dispatches from Depot to Distributor.
• Established New Area Office with Corporate standards.
• Attained cost reduction of Rs.7 to 8 lacks in the Freight charges.
ASSIGNMENTS UNDERTAKEN
Karle International, Bangalore Dec’00 to
Apr’01
Records Officer
Pepsi Cola India Marketing Company, Bangalore
Dec’96 to Dec’00
Ware-House Supervisor
EDUCATION
1993 BA Arts from Govt. College for Arts, Tamil Nadu, Madras University
1995 Post Graduate Diploma in Co-operative Management from Annamalai University
1998 Post Graduate Diploma in Materials Management from Annamalai University
2014 MBA from Alagappa University.
COMPUTER PROFICIENCY
Proficient in handling Ms Office (MS Excel, MS Word, MS PowerPoint), Unix Progress Package (package owned by Pepsi) &
Visual Basic Package (package owned by Wipro).

5. PERSONAL DETAILS
Date of Birth: 5
th
Apr’73
Permanent Address: No.1/3, Annamalai Street, Dharmapuri, Tamil Nadu-600094
Current Address: No.19 Athreyapuram 1
st
Street, Choolai Medu
Languages Known: English, Kannada, and Tamil & Telugu

6. PERSONAL DETAILS
Date of Birth: 5
th
Apr’73
Permanent Address: No.1/3, Annamalai Street, Dharmapuri, Tamil Nadu-600094
Current Address: No.19 Athreyapuram 1
st
Street, Choolai Medu
Languages Known: English, Kannada, and Tamil & Telugu