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Richard Warmack
Project Management:10+years,LAN/WAN:10+years, Physical Security/Facilities:10+years
Summary:
 Over 19 years' advanced,comprehensive experience in business process networking, and
commercial networking installations provide critical technical services,under tight deadlines,
including phsycai security , oversight of operations, on site monitoring, quality assurance
assessments,data collection and analysis.
Core Competencies:
 Networking Data Centers
 Customer Relationship
 Program Management
 Team Management
 Solutions Advice
 Physical Security
 Cost Reduction
 Resource Management
 Leadership
 Service Delivery
 Facilities
 Communication
 Training
 Operations
 IT Help Desk
 WMATA Vendor Management
AREAS OF EXPERTISE
 Talented and determined individual who works independently, achieves results and is committed
to the organization
 Strong technical knowledge of network and PC operating systems,including Windows and
Active Directory.
 Strong technical knowledge of current Network Nexus systems, Server hardware,System
Operations, protocols, and standards,including blade servers,Dell, HP,Cisco Nexus,Linux,
Windows, HP,AIXhardware,EMC, VMAX, San, Netapp, NAS, NFS, FCP, TCP/IP,DNS,
DHCP, Firewalls, Ftp, and SMTP.
 Extensive application support experience with Microsoft Exchange
 Proven experience in IT infrastructure planning and development.
 Excellent understanding of the organization’s goals and objectives.
 Knowledge of data privacy, data integrity, and disaster recovery business continuity practices.
 Strong understanding of human resource management principles, practices, and procedures.
 Strong understanding of project management principles.
 Demonstrated ability to assess risk and identifies problems; determines accuracy and relevance of
information; uses sound judgment to generate and evaluate alternatives, and to make
recommendations
 Proficiency or skill necessary for Experience with End User Services for an organization with a
wide variety of user facing IT Systems and Services.
 Expert in Experience participating on a work group tasked with conducting data analysis of End
User IT Service capabilities and solutions.
 Oral Communication skills, articulate and effective, taking into account the audience and nature
of the information (for example, technical, sensitive.
EXPERIENCES AND ACHIEVEMENTS:
Signature Technology Group,VA Mar 2016 - Current
IT Consultant
 Performed necessary hardware and peripheral repairs. This includes, but is not limited to,
identifying the problem and determining the most efficient and cost effective way to resolve the
problem, keeping customer downtime to a minimum
 Installed, tests,and configured network and data communication equipment such as
switches, routers, firewalls, VPN devices, etc.
 Installed, tested,and supported Network Operating Systems (NOS) and their applications.
 Installed and tested system hardware at customer site. This includes, but is not limited to, setting
up the hardware,testing the hardware to make sure it is working, identifying system hardware
problems and following any special instructions.
 Completed all required documentation involved in a service call to ensure accurate billing, and
timely return of defective products/parts, with respect to warranty or contract. This includes
completion of required vendor paperwork, preparing defective product or parts for return to
vendor, and promptly returning defective products/parts and paperwork according to policies and
procedures
 Identified system hardware problems, determine the most efficient, and cost effective way of
resolving the problem.
 Performed necessary hardware and peripheral repair, keeping client downtime to a minimum.
Identified defective parts and order replacement parts utilizing vendor-supplied tools such as web
sites, phone support, etc.
 Understand current depot programs such as Hot Swap and AR3D; participate as needed
 Provided telephone support for a geographically dispersed user community using a combination
of desktop remote control products
 Resolved software configuration problems and diagnose hardware problems at the workstation
level.
 Installed support structures and pathways (J-hooks, support rings, cable slings and cable tray /
ladder rack, conduit and raceway).
 Termination of workstation outlets, patch panels, 110 and 66 blocks.
 Performed Fiber terminations
 Read blue prints, identifying cable paths and some assistance with site surveys, and bidding.
 Performed server hardware support, troubleshooting, and performance tuning.
 Implemented and supported Active Directory and supported technologies such as DNS, DHCP,
WINS, etc.
Washington Metropolitan Area Transit Authority (WMATA),Washington, DC 20001,USA
2001 – 2015
Project Manager/Service Delivery Manager (DCI)
 Over 14 years’ Experience leading a work group to conduct bench-marking, research and analysis
of End user IT Service capabilities and solutions to provide recommendations to optimize service
integration and delivery execution.
 Assisted with the design and management of WMATA’s renowned primary data center,as well
as disaster recovery data center, including video surveillance camera layout,reach design
specs,server design specs,and installing racks,cabinets and pulling Ethernet cat,5,6 and fiber
cables in a ladder racked raised floor environment.
 Responsible for performing technical oversight for Active Directory, enterprise management
systems, scheduling and preforming upgrades, (patching, software distribution, compliance
monitoring), printers, multi-function devices, VMware ESX virtual Host servers,standard
servers,and blade servers,and other peripherals.
 Developed business case justification and cost benefit analysis for IT spending and initiatives.
 Monitored facilities backbone data center for electrical, HVAC cooling, network
connectivity, hardware failure and other capacity needs.
 Recommended purchase of equipment and supplies in order to meet operational requirements of
the business.
 Analyze existing operations and security policy making recommendations for the improvement
and growth of the Data Center server infrastructure and IT systems.
 Conducting research and maintained current with the latest technologies and solutions in support
of procurement efforts and Worked with stakeholders to define business and system requirements
for new technology implementations.
 Practice asset management for IT, hardware, software, and equipment inventory.
 Recommended purchase ofequipment and supplies in order to meet operational
requirements ofthe business.
 Established and maintained regular written and interpersonal communications with organizations
executives, department heads in users regarding pertinent IT activities.
 Oversaw customer relationships, ensuring WMATA vendors met and fulfilled all standard
contract obligations via strong communication efforts.
 Collaborated with top IT senior managers to create an overall vision of IT service delivery
requirements for WMATA wide end users.
 Managed the installation and hosting of over 1500 servers including, virtual host servers,
Switches and blade servers..
 Responsible for performing Technical oversight as COTR in Supported the Department of
Information Technology (IT),Office of Data Center and Infrastructure (DCI) using expertise
knowledge of critical technical IT services, providing end user services at HQ. This oversight
includes adherence to SLAs and contract requirements associated with the delivery, life cycle
refresh,and support of servers,desktops, laptops, cell phones, smartphones, operating systems,
office automation software,Enterprise-wide e-mail, calendar and procurement of hardware.
 Moved from a temporary position to Interim Acting Deputy Chief for 6 months, then promoted to
IT Customer Service Delivery Manager.
PREVIOUS EXPERIENCE:
Columbia Police, Annandale, VA 2000 – 2001
Senior LAN/WAN Engineer
 Modernized/updated information processing infrastructure of TRW via Infrastructure Support
Group support efforts.
 Managed dally LAN operations, trouble shoot connectivity issues with the Lan/Wan/ and
supported remote user network access.
 Developed Help Desk metric flow charts for first, second, and third tier troubleshooting guides.
 Created an enterprise IP web based faxing solution for TRW’s eleven thousand users.
 Was responsible for the management of over 248 Xerox High Speed Laser printing systems.
 Managed daily Lan operations, repaired connectivity issues with the WAN and supported remote
user network access.
 Evaluated, analyzed and provided recommendations on Microsoft Office, XP, SP2 Patch for
deployment to all desktops and images.
Hughes Network Systems; Germantown, MD 1999 – 2000
Senior LAN/WAN Engineer
 Managed Network support for the Core Services Division of HNS’s headquarters as well as
remote sites.
 Led administration and integration of one hundred and forty NetWare 5,Windows NT 4.0 and
Windows NT 2000 services with four thousand plus users in a 24 X 7 environment, focused
mainly on CAMPUS upgrades and enhancements.
 Oversaw the building of servers,and maintained the standards in which they were integrated.
 Redesigned the infrastructure of fault tolerance in the event of a single point of failure and
managed load balancing for adequate bandwidth for clients and core server communications.
 Provided on call services in a 24 X 7 environment.
Houston Associates Inc.; Arlington, VA Senior LAN/WAN Engineer, 1998 – 1999
Anteon Corporation; VA, LAN/WAN Engineer, 1998 – 1999
The Salvation Army National Headquarters; Alexandria, VA 1991-1998
 Mailroom and office Procurement Administrator
 Responsible for all incoming and outgoing mail
 Responsible for operation of the Industry Standard mailing inserting system
 Managed the procurement of all office equipment and supplies for the nation headquarters
Education
 BS, Computer Information Systems, Strayer University, 1998
 Alfa Sigma Lambda; GPA 4.0
 Business Administration, Taylor Business Institute, 1981
Technical Training
 Microsoft Certified Systems Engineer, March 2000
 Windows NT 2000 Certification
 Interconnecting Cisco Network Devices (ICND) CCNA
 CCNA Data center Administrator January 1 2016
 Master Certified Novell Engineer, August 1998; Certified Novell Administrator
Awards
 PAI Award – highest award given by Assistant General Manager of WMATA, November 2005.
 The Extraordinary and Ordinary Award,awarded by my peers,September 2005
 Superior Service Award for role as team member of ITRP MMM’s project.

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Richard Warmack

  • 1. Richard Warmack Project Management:10+years,LAN/WAN:10+years, Physical Security/Facilities:10+years Summary:  Over 19 years' advanced,comprehensive experience in business process networking, and commercial networking installations provide critical technical services,under tight deadlines, including phsycai security , oversight of operations, on site monitoring, quality assurance assessments,data collection and analysis. Core Competencies:  Networking Data Centers  Customer Relationship  Program Management  Team Management  Solutions Advice  Physical Security  Cost Reduction  Resource Management  Leadership  Service Delivery  Facilities  Communication  Training  Operations  IT Help Desk  WMATA Vendor Management AREAS OF EXPERTISE  Talented and determined individual who works independently, achieves results and is committed to the organization  Strong technical knowledge of network and PC operating systems,including Windows and Active Directory.  Strong technical knowledge of current Network Nexus systems, Server hardware,System Operations, protocols, and standards,including blade servers,Dell, HP,Cisco Nexus,Linux, Windows, HP,AIXhardware,EMC, VMAX, San, Netapp, NAS, NFS, FCP, TCP/IP,DNS, DHCP, Firewalls, Ftp, and SMTP.  Extensive application support experience with Microsoft Exchange  Proven experience in IT infrastructure planning and development.  Excellent understanding of the organization’s goals and objectives.  Knowledge of data privacy, data integrity, and disaster recovery business continuity practices.  Strong understanding of human resource management principles, practices, and procedures.  Strong understanding of project management principles.  Demonstrated ability to assess risk and identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations  Proficiency or skill necessary for Experience with End User Services for an organization with a wide variety of user facing IT Systems and Services.
  • 2.  Expert in Experience participating on a work group tasked with conducting data analysis of End User IT Service capabilities and solutions.  Oral Communication skills, articulate and effective, taking into account the audience and nature of the information (for example, technical, sensitive. EXPERIENCES AND ACHIEVEMENTS: Signature Technology Group,VA Mar 2016 - Current IT Consultant  Performed necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum  Installed, tests,and configured network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.  Installed, tested,and supported Network Operating Systems (NOS) and their applications.  Installed and tested system hardware at customer site. This includes, but is not limited to, setting up the hardware,testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.  Completed all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to policies and procedures  Identified system hardware problems, determine the most efficient, and cost effective way of resolving the problem.  Performed necessary hardware and peripheral repair, keeping client downtime to a minimum. Identified defective parts and order replacement parts utilizing vendor-supplied tools such as web sites, phone support, etc.  Understand current depot programs such as Hot Swap and AR3D; participate as needed  Provided telephone support for a geographically dispersed user community using a combination of desktop remote control products  Resolved software configuration problems and diagnose hardware problems at the workstation level.  Installed support structures and pathways (J-hooks, support rings, cable slings and cable tray / ladder rack, conduit and raceway).  Termination of workstation outlets, patch panels, 110 and 66 blocks.  Performed Fiber terminations  Read blue prints, identifying cable paths and some assistance with site surveys, and bidding.  Performed server hardware support, troubleshooting, and performance tuning.  Implemented and supported Active Directory and supported technologies such as DNS, DHCP, WINS, etc. Washington Metropolitan Area Transit Authority (WMATA),Washington, DC 20001,USA 2001 – 2015 Project Manager/Service Delivery Manager (DCI)  Over 14 years’ Experience leading a work group to conduct bench-marking, research and analysis of End user IT Service capabilities and solutions to provide recommendations to optimize service integration and delivery execution.
  • 3.  Assisted with the design and management of WMATA’s renowned primary data center,as well as disaster recovery data center, including video surveillance camera layout,reach design specs,server design specs,and installing racks,cabinets and pulling Ethernet cat,5,6 and fiber cables in a ladder racked raised floor environment.  Responsible for performing technical oversight for Active Directory, enterprise management systems, scheduling and preforming upgrades, (patching, software distribution, compliance monitoring), printers, multi-function devices, VMware ESX virtual Host servers,standard servers,and blade servers,and other peripherals.  Developed business case justification and cost benefit analysis for IT spending and initiatives.  Monitored facilities backbone data center for electrical, HVAC cooling, network connectivity, hardware failure and other capacity needs.  Recommended purchase of equipment and supplies in order to meet operational requirements of the business.  Analyze existing operations and security policy making recommendations for the improvement and growth of the Data Center server infrastructure and IT systems.  Conducting research and maintained current with the latest technologies and solutions in support of procurement efforts and Worked with stakeholders to define business and system requirements for new technology implementations.  Practice asset management for IT, hardware, software, and equipment inventory.  Recommended purchase ofequipment and supplies in order to meet operational requirements ofthe business.  Established and maintained regular written and interpersonal communications with organizations executives, department heads in users regarding pertinent IT activities.  Oversaw customer relationships, ensuring WMATA vendors met and fulfilled all standard contract obligations via strong communication efforts.  Collaborated with top IT senior managers to create an overall vision of IT service delivery requirements for WMATA wide end users.  Managed the installation and hosting of over 1500 servers including, virtual host servers, Switches and blade servers..  Responsible for performing Technical oversight as COTR in Supported the Department of Information Technology (IT),Office of Data Center and Infrastructure (DCI) using expertise knowledge of critical technical IT services, providing end user services at HQ. This oversight includes adherence to SLAs and contract requirements associated with the delivery, life cycle refresh,and support of servers,desktops, laptops, cell phones, smartphones, operating systems, office automation software,Enterprise-wide e-mail, calendar and procurement of hardware.  Moved from a temporary position to Interim Acting Deputy Chief for 6 months, then promoted to IT Customer Service Delivery Manager. PREVIOUS EXPERIENCE: Columbia Police, Annandale, VA 2000 – 2001 Senior LAN/WAN Engineer  Modernized/updated information processing infrastructure of TRW via Infrastructure Support Group support efforts.  Managed dally LAN operations, trouble shoot connectivity issues with the Lan/Wan/ and supported remote user network access.  Developed Help Desk metric flow charts for first, second, and third tier troubleshooting guides.  Created an enterprise IP web based faxing solution for TRW’s eleven thousand users.  Was responsible for the management of over 248 Xerox High Speed Laser printing systems.
  • 4.  Managed daily Lan operations, repaired connectivity issues with the WAN and supported remote user network access.  Evaluated, analyzed and provided recommendations on Microsoft Office, XP, SP2 Patch for deployment to all desktops and images. Hughes Network Systems; Germantown, MD 1999 – 2000 Senior LAN/WAN Engineer  Managed Network support for the Core Services Division of HNS’s headquarters as well as remote sites.  Led administration and integration of one hundred and forty NetWare 5,Windows NT 4.0 and Windows NT 2000 services with four thousand plus users in a 24 X 7 environment, focused mainly on CAMPUS upgrades and enhancements.  Oversaw the building of servers,and maintained the standards in which they were integrated.  Redesigned the infrastructure of fault tolerance in the event of a single point of failure and managed load balancing for adequate bandwidth for clients and core server communications.  Provided on call services in a 24 X 7 environment. Houston Associates Inc.; Arlington, VA Senior LAN/WAN Engineer, 1998 – 1999 Anteon Corporation; VA, LAN/WAN Engineer, 1998 – 1999 The Salvation Army National Headquarters; Alexandria, VA 1991-1998  Mailroom and office Procurement Administrator  Responsible for all incoming and outgoing mail  Responsible for operation of the Industry Standard mailing inserting system  Managed the procurement of all office equipment and supplies for the nation headquarters Education  BS, Computer Information Systems, Strayer University, 1998  Alfa Sigma Lambda; GPA 4.0  Business Administration, Taylor Business Institute, 1981 Technical Training  Microsoft Certified Systems Engineer, March 2000  Windows NT 2000 Certification  Interconnecting Cisco Network Devices (ICND) CCNA  CCNA Data center Administrator January 1 2016  Master Certified Novell Engineer, August 1998; Certified Novell Administrator Awards  PAI Award – highest award given by Assistant General Manager of WMATA, November 2005.  The Extraordinary and Ordinary Award,awarded by my peers,September 2005  Superior Service Award for role as team member of ITRP MMM’s project.