Megan Clement is an experienced customer service professional seeking full-time employment. She has over 10 years of experience in customer service, sales, project management, and billing. Currently she works tracking and analyzing escalated customer experiences from surveys at GM-OnStar. Previously she held office clerk roles at Dayton Freight Lines and Fedex Freight East preparing documents, billing, and providing customer support.
Highly motivated and detail oriented professional with the desire and ability to demonstrate a strong work ethic, problem solving, effective communication and strong inter personal skills to contribute to a team-oriented organization.
Highly motivated and detail oriented professional with the desire and ability to demonstrate a strong work ethic, problem solving, effective communication and strong inter personal skills to contribute to a team-oriented organization.
1. Megan Clement
586-850-3860 – mvc32160@gmail.com
Experienced Customer Service professional with over 10 years experience
seeking full-time employment. I am a dynamic, motivated individual with
experience in advocacy, sales, project management, and billing. SME
(Subject Matter Expert) for current and previous teams.
Experience Customer Research and Follow-up Team Advisor
GM-OnStar (via Aditya Birla Minacs)
January 2011 –Present
Track, analyze and address escalated customer experiences
identified as a result of random surveys generated to subscribers.
Research and investigate calls to determine if the customer requires
Callback/Correspondence, advisors require coaching, &/or process or
Technology updates.
Office Clerk
Dayton Freight Lines
October 2005 – October 2010
Billed computer and paper generated fright bills.
Created computer generated manifests for other trucking terminals
and interline carriers, both domestic and international.
Took calls from customers, receiving payments, tracking shipments,
providing general information, and other duties assigned.
Office Clerk
Fedex Freight East
August 2003 – October 2005
Calculated and prepared documents related to accounts such as:
bills of lading, delivery receipts, invoices, purchase orders, petty cash
transactions and bank statements into the appropriate computer
systems.
Education Baker College of Clinton Township
Royal Oak Community College
Hazel Park High School
Computer
Skills
MS Office Suite, including Word, Outlook, and Excel
Dayton Freight Software (AS400)
Fedex Freight East Software (Accops, TFMS)
References References are available on request.
