This document contains Angela Greene's resume. It summarizes her work experience in customer service, research, and document processing roles over 15 years, primarily at JPMorgan Chase Bank. Her resume lists strengths like team leadership, training, and customer service. She held positions as a foreclosure document specialist, appeals coordinator, bankruptcy referral representative, and customer service representative. Angela Greene is seeking a new position that allows her to utilize her skills and experience assisting corporations.

1. ANGELA D. GREENE
PO BOX 132384  WHITEHALL  OHIO 43213
614-339-7338  AGUILARES05@GMAIL.COM
OBJECTIVE
To obtain a position that affords me the opportunity to utilize the knowledge, skills, and abilities I have
acquired and enhanced from my previous employment, State volunteer service, college education and
lifetime experiences to assist a corporation in enhancing and advancing the services they offer.
STRENGTHS
 Team leadership
 First Impressions specialist
 Trainer
 Enhanced knowledge of job function
 Belief in excellence in customer service
 Certified Notary Public
EMPLOYMENT
June 2009 - September 2015 JPMorgan Chase Bank
Foreclosure Document Execution Specialist / HL Senior Research Specialist
 Utilizing Mortgage Serving package (MSP), Lender Package Service Desktop (LPSD), Microsoft office
Desktop and other confidential Mortgage Banking Mainframe Systems Applications, verified all accuracy
of the facts and information on Florida Foreclosure Compliant Verifications,Assignment of Mortgages,
Amount Due Affidavits for Judgment during Remediation , Rush Assignment of Mortgages for Fannie
Mae/ Freddie Mac, and Dyck O’neal for Deficiency Judgments, MGIC Mortgage Insurance Company
Deficient Claims, Substitution of Trustees, substitution of counsel, Motion of Summary Judgment and
Litigation Affidavits
 Amount Due Affidavits, consisting of judgment figures, consisting of escrow taxes, late fees, admin fees, for
accounts in high litigation.
 Working as the liaison with attorney forms for deposition regarding the judgment paperwork in litigation cases.
Preparing, traveling and attending depositions for the litigation cases in various places in the United States.
 Involved in Travel and training of other departments, IE, Milwaukee, and Fort Worth, TX, for foreclosure
Document execution and corporate policy in the affiant and execution procedures.
 Certified notary public for all signature required executed documents for foreclosure processes.
 Split shift team lead for pilot training program for training of night shift co workers.
 Trainer for pilot program for new foreclosure document execution procedures
 Quality Control Review Specialist for Litigation documents. Review of all facts and accuracy of the
information involved in Litigation Paperwork executed by Chase affiants for Litigation firms prior to
submission to Litigation courts.
 Verification of all state statutes regarding litigation, foreclosure, and county recording information,
 Verification of all mortgage account accuracy utilizing any and all internet information.
November 2007 - June 2009 Palmetto GBA
Appeals Coordinator - Correspondence Assistant

2.  Prepare incoming checks for scanning, indexing and logging for delivery to financial dept. for all payments
made to Palmetto on behalf for Medicare beneficiaries and providers. Ensure that all information is logged
accurately and all payments are secured and delivery made in a timely manner for deposit, as required by
CMS
 Perform all research as needed to properly route all correspondence as it pertains to a claim or appeal.
Identify all written correspondence and perform reading functions for all written inquires, claims appeals,
and misdirected QIC’s. Maintain adequate knowledge of MCS and custom-view to perform lookups
regarding the status of the claim of correspondence to ensure proper routing
 Batch and properly activate all correspondence for scanning and accurately index information in Appeals
log for working area to process. Perform all corrections to mismatched or activated correspondence.
Generate other mail and decision correspondence as necessary for each claim appeal misdirected for
missing information. Administrative and computer operations.
 Maintain a good knowledge of all HIPPA and FOIA laws as required by CMS. Maintain a high quality of
privacy and compliance regulations
December 2008 - June 2009 Adecco staffing
Bankruptcy Referral Rep. - First American National Default Outsourcing - JPMorgan Chase Bank
 Research the information provided by a foreclosure analyst to determine the best route in the setup and
referral of all home loans in bankruptcy cases.
 Accurate documenting and follow-up in processing each loan, as well as managing the referral of motions
of relief or proofs of claims. Processing 341 (notice of bankruptcy) letters
 Operate in a timely fashion to maintain workflow within compliance standards
 Uphold all privacy and confidentiality laws as well as all Chase practices and procedures.
January 2008 - April 2008 Acloche Staffing
Customer Service Rep. - JPMorgan Chase Bank, Tax related products
 Front-line Call Center customer service representative for Tax preparers and Chase customers for all tax
related questions. Maintain privacy laws as required by federal government and Chase Bank.
 Research multiple area within a database system to ensure proper relations of information regarding the
status of the customers tax refund.
 At times, bilingual representation was required with the Spanish speaking population of the Chase tax
related products. Administrative and computer operations.
 Accurate accounting of all customer accounts, and proper handling of sensitive information.
May 2007 - October 2007 Dawson Resources
Migration Consultant - JPMorgan Chase Bank
 To provide migration and account access support to major corporations involved in the organizations
migration process from BankOne to Chase products.
 Transferring multiple Internet based products into various online databases, including ACH, check services,
account transfers, and investments.
 Administrative and computer operations.
Call Center Specialist - Electronic Classroom of Tomorrow (ECOT)

3.  Front-line customer service liaison for the Student Services Department. To provide detailed responses to
various situation, ie computer delivery scheduling, transcript requests, teacher/counselor request, school or
event information, and enrollment application requests.
 Liaison between cargo companies, cabling companies and parent set-up and trouble shooting of school
equipment.
 Filing and clerical duties. Typing and miling school correspondence and enrollment packages. Participation
and assistance in the set-up and preparation for all school activities and events.
October 2004 - March 2007 Mosaic Sales Solutions
Field Representative / Merchandising Specialist
 To provide retail sales and operational support; prepare and execute merchandise resets following
planogram instructions. Liaison for product manufacturers and retail facilities.
 Independent administrative and computer operations and well as all hand held pc functions
November 1998 - May 2006 Columbus State Community College
K-12 Initiatives Department - Office Associate II
 Front Desk administrator, Department receptionist, first impressions specialist. Maintain general office
equipment, mail distribution, and preparation for carriers, as well as all general office manager duties.
Reserve IT Support person, maintaining, developing and/or acquiring computer applications and programs.
 To provide department administrative and operational support; acting liaison for program participants,
internal/external organizations and support academic enrichment/community outreach programs for the K-12
department. Assist in the coordination of community outreach programs and visitations, Tech prep
visitations, campus tours and information, and acting contact for Instructor led inquiries.
 Assist the Academic advisor in the registration servicing of PSEO students; liaison between students and
main campus providing guidance in the absence of the academic advisor. In the absence of an advisor
providing guidance service to more than 600 students guidance counselors, schools and parents. Acting
Conflict resolution officer.
 Create, maintain, input and retrieve participant information and registration for all K-12 programs, utilizing
Microsoft Office applications, Classware, Datatel software, tracking registration and financial information.
Develop, Collect, and correlate program surveys for department programs and campus visits for the use in a
contrast and comparison reporting manner.
 Coordinate all functions of the campus youth summer program including program and scholarship
applications, scholarship awards and all financial aspects of the tuition payments and collections thereof.
Maintaining all revenue and expense reports of the program participants and vendors.
Research and Planning Department - Research Assistant
 To provide office support consisting of all general office clerical duties and office procedures. To create
and maintain department manuals pertaining to reporting procedures. To assist and direct students, faculty,
or visitors to the proper help stations from the work area.
 Data entry to mainframe files consisting of departmental information for reporting purposes. Creating and
maintaining files for data input utilizing Microsoft office and SPSS. Inputting and utilizing institutional
information to create reports, files and charts for use in on-campus, off-campus, and outside agency
presentations, as well as for submission to report manuals.
EDUCATION
2002-2004 Capital University Columbus, Ohio

4.  Goal - Liberal and professional Studies -
 Concentration - Behavioral Sciences / Political Science/ Criminal Justice
1990 - 2000 Columbus State Community College Columbus, Ohio
 Associates of Arts Degree
 Concentration - Behavioral Sciences / Political Science/ Criminal Justice
REFERENCES
Available upon request