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Meredith Wilson
411 Park St
Prospect, Ohio 43342
740 360-9393
meredithscateswilson@gmail.com
Profile • A combined 21 years of experience in customer service, sales, account
management, project management, and project support. Recognized strengths
in account maintenance, problem-solving and trouble-shooting, sales support,
planning/implementing proactive procedures and establishing procedures to
avoid issues within individual work groups in order to meet and exceed
company based standards. Experience with managing high profile and high
demand accounts that included federal and government agencies.
• Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft
Word, and Microsoft Office Power Point., and Salesforce. Ability to learn, train,
motivates, and supervises in any situation.
Education
Mount Vernon Nazarene University, Bachelor Degree in
Business Administration
2011
Employment
Honda Engineering North America, Inc-Marysville, OH
Administrative Assistant 2016-Present
Prepares shipping and receiving documents; maintains inventory
control records including data input, review and distributes dated
output reports; assembles data for keying; types miscellaneous
letters and reports, maintains files; and does other related office
duties as needed.
• Month to End Reporting
• Running Expenditure Reports
• Budget Evaluations
• Creating Requisitions to order pilot parts
• EMO-Electronic Material Orders
• Request Quotes for Pilot Parts
• Creating Shipment Requests
• Reviewing and Updating Evaluation Schedules
GTE/Verizon/Frontier Communications Marion, OH
1995-2016
Customer Service Analyst (CSA) -Project Manager (PM)
(dual role) 2011-2016
This position contributes to customer service; analyze cost,
billing support, and business retention to advanced commercial
customers in the enterprise market sector. The CSA/PM is an
important resource within Frontier that provides the customer
with easy access and maneuverability through our organization.
The CSA/PM handles multiple accounts and projects
concurrently. The CSA/PM maintains a passion for customer
service and works pro-actively with other internal and external
resources to insure we exceed customer expectations. CSA/PM’s
are expected to become Subject Matter Experts (SMEs) for the
enterprise, large and middle market internal and external
customer base. CSA/PM’s are a constant support from the
beginning stages to the end of each project for the customer, and
will be a contact for the customer in any given situation that they
are in need of assistance with Frontier.
Specific responsibilities include:
• Investigate/resolve billing concerns
• Account auditing for billing accuracy
• Auditing accounts for growth opportunities
• Creates reports regarding financial data and future
spending that are presented to the customer and
company management
• Presents revenue and customer updates to company
management
• Educates customers on billing process, how to read bills
and verifies billing accuracy, where appropriate.
• Internal teamwork with other partner groups (Call
Center, Contract Administration, Operations, Engineers
etc.) to resolve customer problems and strive to achieve
complete customer satisfaction
• Submit orders to provisioning groups
• Provides customers with contacts and escalation list of
Frontier back offices
• Assessing customer communication service needs and
recommending solutions.
• Addressing and facilitating the resolution of customer
billing, service order and account concerns.
• Assists the business customer through the installation
and billing of Frontier products and services.
• Contacts the business customer within 24-48 hours after
the order is placed to introduce themselves, explain
installation steps, and set expectations.
• Contact with business customer on day of install to
verify services are working correctly. Assists customer in
resolving any issues business customer may be
experiencing with Frontier products and services.
• Order review for accuracy & contractual requirements
to ensure all revenue and scope of work is captured.
• Single Point of Contact to the customer for entire
duration of implementation and installation.
• Multiple scheduled conference calls with customer and
vendor to capture:
o Network configurations and programming.
o Identify end-user equipment to confirm
compatibility.
o Provide documentation of Circuit IDs,
order activity, due dates, service order
numbers.
o Kick off Calls
Work Force Management Representative 2010-2011
Prepares shipping and receiving documents; maintains inventory
control records including data input, review and distributes dated
output reports; assembles data for keying; types miscellaneous
letters and reports, maintains files; and does other related office
duties as needed.
Business Sales Support Specialist 2003-2010
The Specialist is accountable for the order coordination of all
services and products for high value business customers. The
Specialist will participate as an integral part of the customers’
assigned sales team. The Specialist is also responsible for assisting
customers with all billing related issues.
Customer Contact Sales Associate 1995-2003
Serves as a principal link between the company and its high value
residential customers. Receive numerous contacts each day and
ensure customer satisfaction and revenue growth through the
sales of advanced products and services. Customer transactions
focus on new service orders, moves and changes, but also include
disconnects billing, adjustments, inquiries, arrangements, and
solving customer problems.
ResumeMeredithWilson2016

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ResumeMeredithWilson2016

  • 1. Meredith Wilson 411 Park St Prospect, Ohio 43342 740 360-9393 meredithscateswilson@gmail.com Profile • A combined 21 years of experience in customer service, sales, account management, project management, and project support. Recognized strengths in account maintenance, problem-solving and trouble-shooting, sales support, planning/implementing proactive procedures and establishing procedures to avoid issues within individual work groups in order to meet and exceed company based standards. Experience with managing high profile and high demand accounts that included federal and government agencies. • Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, and Microsoft Office Power Point., and Salesforce. Ability to learn, train, motivates, and supervises in any situation. Education Mount Vernon Nazarene University, Bachelor Degree in Business Administration 2011 Employment Honda Engineering North America, Inc-Marysville, OH Administrative Assistant 2016-Present Prepares shipping and receiving documents; maintains inventory control records including data input, review and distributes dated output reports; assembles data for keying; types miscellaneous letters and reports, maintains files; and does other related office duties as needed. • Month to End Reporting • Running Expenditure Reports • Budget Evaluations • Creating Requisitions to order pilot parts • EMO-Electronic Material Orders • Request Quotes for Pilot Parts • Creating Shipment Requests • Reviewing and Updating Evaluation Schedules GTE/Verizon/Frontier Communications Marion, OH 1995-2016 Customer Service Analyst (CSA) -Project Manager (PM) (dual role) 2011-2016 This position contributes to customer service; analyze cost, billing support, and business retention to advanced commercial customers in the enterprise market sector. The CSA/PM is an important resource within Frontier that provides the customer with easy access and maneuverability through our organization. The CSA/PM handles multiple accounts and projects concurrently. The CSA/PM maintains a passion for customer service and works pro-actively with other internal and external resources to insure we exceed customer expectations. CSA/PM’s are expected to become Subject Matter Experts (SMEs) for the enterprise, large and middle market internal and external customer base. CSA/PM’s are a constant support from the beginning stages to the end of each project for the customer, and will be a contact for the customer in any given situation that they are in need of assistance with Frontier. Specific responsibilities include: • Investigate/resolve billing concerns • Account auditing for billing accuracy
  • 2. • Auditing accounts for growth opportunities • Creates reports regarding financial data and future spending that are presented to the customer and company management • Presents revenue and customer updates to company management • Educates customers on billing process, how to read bills and verifies billing accuracy, where appropriate. • Internal teamwork with other partner groups (Call Center, Contract Administration, Operations, Engineers etc.) to resolve customer problems and strive to achieve complete customer satisfaction • Submit orders to provisioning groups • Provides customers with contacts and escalation list of Frontier back offices • Assessing customer communication service needs and recommending solutions. • Addressing and facilitating the resolution of customer billing, service order and account concerns. • Assists the business customer through the installation and billing of Frontier products and services. • Contacts the business customer within 24-48 hours after the order is placed to introduce themselves, explain installation steps, and set expectations. • Contact with business customer on day of install to verify services are working correctly. Assists customer in resolving any issues business customer may be experiencing with Frontier products and services. • Order review for accuracy & contractual requirements to ensure all revenue and scope of work is captured. • Single Point of Contact to the customer for entire duration of implementation and installation. • Multiple scheduled conference calls with customer and vendor to capture: o Network configurations and programming. o Identify end-user equipment to confirm compatibility. o Provide documentation of Circuit IDs, order activity, due dates, service order numbers. o Kick off Calls Work Force Management Representative 2010-2011 Prepares shipping and receiving documents; maintains inventory control records including data input, review and distributes dated output reports; assembles data for keying; types miscellaneous letters and reports, maintains files; and does other related office duties as needed. Business Sales Support Specialist 2003-2010 The Specialist is accountable for the order coordination of all services and products for high value business customers. The Specialist will participate as an integral part of the customers’ assigned sales team. The Specialist is also responsible for assisting customers with all billing related issues. Customer Contact Sales Associate 1995-2003 Serves as a principal link between the company and its high value residential customers. Receive numerous contacts each day and ensure customer satisfaction and revenue growth through the sales of advanced products and services. Customer transactions focus on new service orders, moves and changes, but also include disconnects billing, adjustments, inquiries, arrangements, and solving customer problems.