1. DEBORAH A. KING
7955 S Yates Chicago, Il 60617
Home708) 674-3454 • Debking16@yahoo.com
QUALIFICATION SUMMARY
Dedicated individual with 20+overall years of solid Customer Service experience with a positiveattitude and
performance-driven behavior that yield results in any professional environment.The ability to achieve and exceed
all goals utilizingmy communication and computer skillsin high pressureenvironments.
PROFESSIONAL EXPERIENCE
Commonwealth Edison (temporary) Chicago IL. March 2014- November 2014
Temporary Customer Service Representative
 Process customer’s payment utilizingBill Matrix Systemand Aspect Phone System.
 Assistcustomers with setting up payment arrangements for pastdue bills.
 Assistcustomers with navigatingthrough ComED’s website.
At Your Service-United Center (Part-time), Chicago IL. November 2011- Present
Customer Service Associate
 Assistthousands of fans and guest attending concerts and the Bulls and Blackhawks games.
 Perform inspection of customer bags,assign customers new seats through seat relocation process and
resolveand document customer complaints.
 Process wheelchair call pickups,firstgame certificates and operate coat check.
Elkay Manufacturing, Oak Brook, IL. October 2009- November 2012
Customer Channel Associate
 Responsiblefor managingWholesaleAccounts for the plumbing and coolingdivisions.
 Process customer and Sales Representative requests with knowledge of product availability.
 Edit orders, which involveverifyingpricing,makingsureshippingcriteriaismet, cancelingorders and
order changes as needed.
 Handleemail and phone requests, which average 100 per day.
 Knowledge of People Soft, Oracle,and Home Depot portals.
 Screen and process returns for damaged or defective products.
 Issuedebits and credits and follow through with invoicecopy requests and Proof of Delivery.
TCF BANK, (Part-time), Schiller Park,IL. January 2001- December 2011
Customer Service Representative
 Researched each situation thoroughly to ensure information provided to the customer was accurate,
complete and timely.
 Took chargeand resolvedall issues fromincomingcallsthatincluded troubleshootingfor onlineorders
and password resets; Reporting Fraud, OrderingChecks, Transfer of Funds, Monetary Statement, Cancel
or Stop Payment, Lost or Stolen Cards or Checks and Wavingof overdraft fees .
 Provided complete counsel by helpingcustomers manage their accountwith specific details on account
balanceavailability and pendingbalances.
 Provided a high level of customer servicein accordancewith policies and guidelines.
USG Corporation, Schiller Park,IL September 1997 - December 2008
Customer Service Representative
 Handled largevolumes of incomingcallsfromdirectbuy distributors and contractors maneuvering
between multipleof screens.
 Strengthened business relationshipsby out of state travelingand implementing marketing strategies.

2.  Placed orders and applied pricingstrategies whileoffering,upgradingand cross sellingproducts and
supplyingcustomer with product samples if requested.
 Assisted with onlineregistrations and internetorder website navigation.
 Researched billingand refund information,started workflows to assign to the proper department for
ongoing research.
 Addressed inquiries,errors or conflicts regardingorders.
 Updated personal identifyinginformation such as addresses,namechanges and contact numbers.
 Trained new employees on day to day job functions and procedures.
EDUCATION AND TRAINING
RICHARD J. DALEY, Chicago,IL.Business Administration and Secretarial –StudiesAugust 1986
REFERENCES AVAILABLE UPON REQUEST