Brian Whited has over 12 years of experience in customer service roles including retail sales, administrative management, and automotive sales. He is proficient in Microsoft Office programs and the Reynolds & Reynolds system. Currently he works as a Lexus Certified Delivery and Technology Specialist at Arrowhead Lexus, where he educates customers on their new vehicles, works with sales and service, and troubleshoots technology issues.
1. Brian Whited
4126 W. Helena Dr.
Glendale AZ. 85308
602-391-8852 (cell)
Email: bdwhited25@yahoo.com
Qualifications:
· Twelve years of retail, rental and sales oriented customer service experience
· Eight years of administrative management experience
· Proficient with Windows XP, MS Word, Excel and Reynolds & Reynolds
· Excellent telephone, customer service and communication skills
· Ability to work independently or in a team setting
Experience:
Dec 13 - Present - Arrowhead Lexus
Lexus Certified Delivery/Techology Specialist
· Responsible for educating customers on the components of their purchased vehicles
· Working side by side with both Sales and Service departments
· Troubleshooting service and technology issues
2. · Maintaining strong customer service through all forms of communication
· Long term trust and relationships established through ongoing follow up
Oct 12 - Nov 13 - Marriott International, JW Marriott's Camelback Inn -
Guest service Aide/Doorman/Bellman/Valet
· Responsible for accommodating to any and all hotel guest's needs
· Maintaining cleanliness, safety, and well being of front door and bell desk area
· Parking and retrieving hotel guest's and local customer's vehicles
· Locating, preparing, and delivering random requested items to all hotel rooms
· Picking up, and dropping off hotel guests too and from various hotel rooms
· Loading, unloading, carrying, delivering, tagging, and storing of guest's luggage
Aug 12 - Oct 12 - JP Morgan Chase Bank Corp - Data Entry Clerk
· Responsible for handling, keying and filing top secret and time sensitive documents
· Maintaining, proofreading and transferring various data from application to text
· Achieving continuous improvement in time, accuarcy, and efficiency
Mar 06 - Mar 12 - Hertz (Rent-A-Car) - Assistant Branch Manager
·Responsible for moving, cleaning, staging, reserving, renting and returning rental
vehicles
· Provided sales presentation to each and every qualifying customer/client
· Training and preparing of new employees for management testing
· Active in marketing/sales calls to create new accounts for future and repeat business
· Creating and maintaining business relationships with various hotel management and
resort staff
3. Nov. 04 - Feb. 06 - Avondale Toyota - Sales Manager
· Responsible for achieving sales goals as an individual and as a team
· Preparation of financial documents required for loan origination
· Communication with lending institutions and insurance carriers to facilitate sales
· Needs based presentation of products and services
Feb. 01 - Nov. 04 - Saturn of Glendale - Automotive Sales Associate
· Responsible for achieving sales goals as an individual and as a team
· Preparation of financial documents required for loan origination
· Communication with lending institutions and insurance carriers to facilitate sales
· Needs based presentation of products and services
· Salesman of the Month for July 2002 and April, June and Sept. 2003
References:
Furnished upon request