Aisha Najma has over 10 years of experience in customer service roles, including collections, escalations specialist, and floor supervisor positions. She has strong computer skills in Microsoft Office and experience with medical terminology and billing/coding. Her objective highlights prioritizing excellent customer service to meet goals.

1. Aisha Najma
Kansas City, Mo 64132
816-447-7581
najmaaisha37@gmail.com
Objective: Prioritize 100% customer service to ensure accuracy to meet goals.
Qualifications: Microsoft Word * Microsoft Excel * Outlook* 35WPM * 10KEY
Skills: Certified Nursing assistant * Certified Medication Technician * Insulin administration certification*
Medical Terminology* Medical Billing and Coding procedure and diagnosis Codes (ICD9, CPT4)
Experience:
JC Penney Logistics Center
08/2013 – Present Senior Detail Assistant/Floor Supervisor/Tax Exempt Document Analyst
Verifies, interprets, and /or analyzes information in a variety of methods including: Calculating and/or
balancing data, Reconciling complex account data, Initiating and responding to communications verbally
and in writing, Drafts reports, memoranda and other media of semi- technical nature for management
review, computes and verifies tax data and documentation, reviews databases and other documentation to
compile information and initiate and respond to inquires from internal and external sources orally and in
writing, performs related clerical and administrative activities, such as typing, data entry, setting up and
maintaining files and databases, Uses computer to input and analyze data by using Microsoft word and
Excel. I also assist associates with escalated calls regarding orders placed or funds believed to be due by
customer.
H&R Block
01/2013 – 04/2013 Tier II Escalations Specialist
Answer inbound calls to assist customers with pre-paid cards and secured credit cards. Set up new accounts
by activating cards online and thru automated banking system. Initiate fraud cases for lost/stolen credit card
accounts. Respond to clients via mail, fax and phone about inquiries regarding tax return and tax deposits.
Administer applications to clients for credit line approval thru H&R Block. Demonstrate exceptional oral,
written and interpersonal communication skills. Maintain confidential client information and claims in
company database. Assist clients to navigate on online system to view account information.
The CBE Group
06/2012 – 12/2012 Collections Representative/Team Lead
Answer inbound/outbound calls thru automated dialing systems in busy call center. Handle customer
account portfolios for collection of payment for outstanding bills. Evaluate all data on past due accounts to
negotiate payment or settlement exchanges with customers. processed methods of payment for customers
using Visa, Master Card, Discover, American Express and other major credit cards. abided by all federal
laws established for third party collections activities and procedures. assisted new hires with company
guidelines, policies and procedures.
Citibank
02/2008 – 08/2010 Student Loan/Credit Card Collection agent
Maintained busy phone queue accepting incoming calls to record and process collection payments in
company system. collected payments on past due loan and credit card accounts. Inform clients of overdue
account information and past due amounts owed. Review terms and conditions of sale/loan documents with
the customer. set-up loan agreements on default accounts to collect outstanding debts. report credit status
to all 3 major Credit Bureaus.
References Available Upon Request