Daniel Pullins is an IT professional with over 20 years of experience working on Unix platforms. He has extensive experience supporting applications, performing system migrations, and improving system performance and efficiency. His most recent role was as an Application Support Analyst at Verizon in Ohio, where he supported applications with 3000 global users and led an operations team from 2003 to 2006. He holds a Bachelor's degree in Management Information Science.

1. Daniel L. Pullins Jr 614-307-4226
142 S. Center St, West Jefferson, Ohio 43162 dan.pullins@gmail.com
Professional Profile
IT professional with over 20 years experience working on mid-range unix platform
applications.
 Unix (AIX, HP, Solaris, Linux)
 Unix scripting (KSH, BASH)
 SQL (Sybase/Oracle)
 Websphere – (Basic console
commands)
 Weblogic – (Basic console commands)
 Apache/Tomcat
 MQ – Some exposure
 DirectConnect, MFTPS
 Autosys
 Espx
 Various terminal emulators
 XI-Text (Spool manager)
 Omniback (HP Enterprise backup)
ProfessionalExperience
Verizon, Hilliard Ohio
June 1989 – May 2015
Application Support Analyst
Achievements:
 Application uptime at or above 99.997
 Supported 5 system migrations to new data centers in support of system
consolidation. Including
o indentifying filesystem creation/size
o third party software install/configuration
o security/ssl key creation and installation
o data migration
o application installation/script modification, with one system
requiring over 22,000 script modifications
 Recognition from senior management for successful migration of systems
 Worked with teammates to reduce database storage from 102 gigabytes
to 20 gigabytes, increasing sql performance.
 Worked with various infrastructure teams to decrease disk usage,
database usage, and CPU usage in supported applications. In one
instance bringing CPU utilization from 99 to 70%.
 Created KSH scripts to identify MQ queues that were out of sync between
old and new systems, reducing time spent on software configuration.
 Worked with development/dba staff to decrease processing time in
several nightly processes. This was done by reviewing application logs,
program run times, and requesting developers/dba to review database
tables/indexes to determine purges and changes to increase efficiency.
Responsibilities:
 BAU operation of applications with 3000 global end users.
 Perform scheduled software releases.
o Reviewing software configuration to ensure production

2. Daniel L. Pullins Jr614-307-4226dan.pullins@gmail.com
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compatibility
o Confirming software versions
o Creating Work Breakdown structures (Task Plans) to ensure
standard operating procedures are followed.
 Applied hot fixes for applications as needed to resolve production issues.
 Creating monitoring scripts to ensure system stability. Which includes
notification before issue becomes an outage.
 Monitoring of upstream/downstream data feeds to ensure processing.
 Root cause analysis – Determining why a problem occurred, resolution to
the problem and monitoring (if applicable) to ensure the error condition
doesn’t occur again.
 Data maintenance as needed to ensure data integrity.
 Interfaced with end users to determine issues with application, and when
necessary make data changes to resolve issues.
 Interface with Crisis Support team/Development/End Users with problem
resolution during an application outage.
 Create documentation as needed to train and preserve knowledge for
application processes.
 Analyze processes to determine if any improvements can be made in
processing time.
 From 2003 to 2006, performed duties as team lead for a production
support group, managing day to day operations along with
performance/salary reviews.
Education
Franklin University, Columbus, Ohio
Bachelors of Science – Management Information Science
May 2006
References
References are available upon request.