This document contains Chuck Roden's resume. It summarizes his experience as a senior systems analyst and project manager with over 30 years of experience in information technology. He is seeking immediate availability for interviews and project engagements.

1. Chuck Roden - 1
Sr. Systems Analyst / SME / PMP
Name: crodenjr@gmail.com
Chuck Roden 563-581-8552
1590 Curtis St
Dubuque, Ia. 52003
Availability for Interview: Immediately
Availability for Engagement: Immediately
SUMMARY
30 Plus years with a proven track record of providing abilities from Sr. Systems Engineer, to Systems Analyst, to SME, to
Project management to Architectual Engineer.
Proven tract record of building team collaboration, and unity even in a cross functional environment. Raising the bar of
standards and expectations of peers and of others engaged in projects or in initiatives.
Comprehensive understanding of Coporate 100 thru 500 logistics and challenges, and how to overcome both and achieve
the goal. Ability to communicate informatics from a Architectual Level to a basic Board meeting level
Provide deliverables in a timely manner meeting or exceeding expected normal metrics
EDUCATION
 American InterContinental University – Bachelor of Science Information Technology / Computer Science
 Graduation: 2012
EXPERIENCE
10/2013 to Present
IBM International Business Machines
GDS / GDF
SME / IEM / IT Architect / Wintel Dubuque
 Supporting 18k+ Servers on the Dubuque locations largest Client account
 Leading a team of 45 People, challenging them to learn and exceed, provide clear answer and direction
when needed but also to allow room for personal growth
 Lead efforts of Continual Improvement in the processes associated with supporting the client and
infrastructure
 Lead the Wintel Poole Team in the use and automation of BigFix (IEM) for patching of all Wintel Servers
 Manage the patching of the Citrix Environment
 Manage Patching of all Windows OS Servers
 Mentor and train new personnel in the use of IEM, Installation of software applications using various tools
for distribution. Altiris, SEA. Parity, and IEM
 Data Analytics and AD-HOC reports for the purpose of gathering information to provide reports using
basic tools and specialized applications used for incident management and counter active measures
 Develop and work with engineers to provide scripts for batching actions to server OS and Hardware
(Firmware updates, or Configuration Changes) and gathering data for the environment
 Lead specialized projects for CI and PR
 Work directlty with the client and hardware vendors as well as Microsoft, and application vendors during
Sev 1-2 High Sit Crit Bridges, to provide direction and resolution for Outage incidents.
 Documentation for knowledgebase, as well as RCA, and CI, and PBI
 R&D to be proative in the prevention of outages and communicate deliverables to the client as well as
other cross functional engineers to collaborate and build a end to end solution
 Identify gaps in the processes and the knowledge intiatives for the team to provide the client a more
robust and effective team structure

2. 03/13 10/2013
Artech
Contractor Wintel CC Team SO Delivery
SME, BigFix, Windows Server IT Specialist
 Delivery of BigFix Services to KP account
 Troubleshoot BigFix issues as related to patching and reboot schedules
 Assist at senior level of escalation tickets
 Project planning and coordination of new initiatives with in the account
 Develop new strategies to enhance productivity and automate processes
 Run Ad-hoc reports for comparing trends for production
 Create policy and procedures for approval at sr. level for BigFix ini tiatives.
 Work directly with team members to support client initiatives.
 Subject Matter Expert in BigFix patching and server resolution
 Daily adhoc reporting and resolution on server patching and reboot failures
 Remedy ticket system and assignment
 Lead on bridge calls for Keiser Permenente
 Senior Systems Engineer solutions for escalations
 Cerner, Citrix resolutions and practices
 Reduced the cycles for SOX reporting from 120 hours a month to 4 hours
 Reduce the cycles for patching Citrix Servers from 160 hours a month and only 33% of the environment to 4
Chuck Roden - 2
hours and patching 100% of the environment
07/12- 02/13
Alabama Power Credit Union
IT Specialist / Analyst
 Assist end users in their day to day functions on the network
 Run Ad-Hoc Reports on the financials in Open VMS
 Maintain current Servers WIN2003/2008R2 / Active Directory / RDP/ Terminal Servers/ NAS (Iomega)
 Setup profiles and end users for use with WYSE thin Clients
 Assist Remote locations and third party vendors in applications
 Maintain, patch, build new servers
 R&D on new projects
 Run Network Security Audits, for intrusion detection
03/12 – 6/12 (contract ended)
Blue Cross Blue Shield of Alabama
Network Administrator (Contract)
 Monitored network traffic across LAN/WAN using specific monitoring tools
 Monitored Applications both internal and external
 Supported Engineers in effort to maintain and meet SLA’s within the infrastructure for availability
 Used ITIL best practices for maintaining the availability of all traffic and applications
 Researched, developed, and implemented new technologies for monitoring network
 Installation, configuration, administration of CA-Spectrum and EHealth

3. 04/11 – 01/12
Magee General Hospital
Network Support Specialist
 Supported Routers, Switches, Servers, Desktops, Printers
 Supported Server installation and patching and end users in CPSI, All-Scripts, Windows OS, MS Office 2007-2010,
Chuck Roden - 3
Open Office, Linux Unbutu and Fedora desktops and Proxy Server
 Built, Imaged and Installed Servers, Desktops, Laptops, C5-Slates
 Maintained Active Director
 Ensured Corporate Virus software was installed, as well as default programs
 Developed new strategies within HIPAA guide lines to ensure compliance
 Maintained Meaningful Use Guidelines
 Ensured Security and Integrity of the LAN/WAN environment
 Performed Security Audits on the LAN/WAN Infrastructures
 Configured Sonic Wall, Checkpoint, Cisco Routers, and Bluecoat Device
 Built and Installed Windows 2003/2008 Servers
 Setup and maintained AD users and policies and GPO
 Worked with team members to strategize on current equipment and software and new models.
 Mentored and trained others as needed
04/10 – 04/11 (contract)
Honda Manufacturing
System Administrator
 Enhanced existing software for access to the facilities, thereby removing the need of supporting separate software
 Designed and integrated a software and hardware application for electronic delivery of paperwork between shipping
and receiving and the truck gate
 Introduced the concept of using BIO-Metric access rather than PVC Cards and Card readers.
 Showed that the inherent cost of the current solution in place was at a minimal of $140k a year for new badges and
access cards, and the total cost since the inception of the current solution on a conservative count was at $1.3 million.
The Bio -Metric would remove this cost completely
 Administration of C-Cure 9000 Access Control Software and System for access into areas of the facility
 Administered Call Record (Unbutu Base call monitor system) and Pelco DVR System (64 Cameras with 4 Pelco DVR
units)
 Support End User’s within the SEI Department
 Software analysis and development to reduce the cost of ownership of the network / software infrastructure
 Analyze, Develop, Design new business models for cost reduction of infrastructure
 Train end user’s on new software and hardware
 Daily log’s and weekly reports in Excel Flow Charts showing progress of new and current projects
 Build Presentations for weekly and quarterly meetings with Honda management using Power Point and Visio
 Brain storming sessions with other department heads to utilize current or new software
 Work with other departments and team leads to procure new procedures
 Stream line current system and add value to the same
 Work with vendors and suppliers on new product lines to reduce cost
 Built PowerPoint presentations for weekly and quarterly meetings and special projects

4. Chuck Roden - 4
10/02 – 12/09
Complete Computer Systems LLC
CIO / PMP
 Provide support for planning and strategic efforts on Contracts with Client and Vendors
 Oversee the day to day operations of the Company, focused on growth and residule’s
 Manage 19 installers in 5 states, to ensure all metrics are met too retain territory
 Work Directly with Client relations, providing strategic outsourcing
 Work directly with 3rd party Vendors and Hughes Network Systems to provide a end to end failover VPN
terrestrial solution
 Develop Client and vendor relationships, often times being the mediator in the negotiation of
contractual agreements
 Build analytic, and Ad-Hoc reports for meetings with Clients and vendors with focus on metric
measurements
 Interview, and hire and rarely at times terminate employees and vendors
 Ensure best practices are inplemented when any initiative that may require processes within the client
infrastructure
 Analyze data, research information, provide solutions to ensure the continual verticle growth in the
market place of the company.
 Analasys of the companies budget and ensure that no additional expendetures or additional cost’s are
inherited during projects that may incurr a loss rather than a profit
 Working with Multiple contractors after Katrina struck, to provide mobile communications for Wal-Mart
mobile pharmacies, within a 10 day period on 150 locations
 Installed and configured new systems;
 Ensured that systems were functioning properly within the network; provided technical support to work stations,
 Installed new software for use within the company infrastructure as required by distributors and manufactures;
 Implemented and supplied daily backups of servers;
 Setup wireless infrastructures and ensured security was in place to prevent unauthorized use;
 Ensured WAN/VPN was functional daily for remote users and added new users as needed;
 Reviewed daily log reports of content filtering to ensure no unauthorized use was occurring
 Designed/Maintained Web page for company upload as needed (Microsoft FrontPage)
 Designed/Installed/Maintained existing and new LAN/WAN infrastructures
 Ordered new equipment and installed/configured Routers, Servers, Operating Systems and Workstations
 Set policies for Active Directory on Windows 2003 (added groups and users)
 Set Terminal Services client connections for end user as needed
 Assigned remote logon to infrastructure via VPN for troubleshooting

Grew company from a 12k annual profit to a 1.6 million dollar a year revenue organization. Engaged multiple
vendors and products to provide solutions to the SMB market place as well as the enterprise market place.
Strategically placed employees in correct areas to cover logistics and provide service in a timely manner.
Meeting metrics that had never been accomplished by any Company on the eastern seaboard for the client
Hughes Network Systems, and WildBlue.
Designed, developed and negotiated OEM contract between Complete Computer Systems, Clear Patch
Networks and Hughes Network Systems on a all inclusive Terrestrial VPN, High Latency Device for the SMB
and Enterprise Market. Still in use today, called “Internet Continuity”

5. Chuck Roden - 5
Knowledge Base
 Certifications: MCSE, MCP, CNE, CCNA/CCNP, A+, NET+, SDLC, Certified Alabama Security Board, CA-Spectrum
Administrator, E-Health Administrator, Sys-Edge Administrator. ITIL v.3
 Ability to Manage Multiple OS environments from a SMB market to an Enterprise Scale
 Competent knowledge of Windows Server Operating systems from 2000 thru 2008 R2,2012
 Ability to Design, implement, and maintain a network infrastructure
 Installation, configuration, implementation, migration, updating, patching
 Maintaining Active Directory users and GPO’s
 Setting Schemas to mirror across the Domain for failover purposes
 Ability to install and configure NAS and SAN for storage solutions
 RedHat, Ubuntu, Fedora, installation and configuration either stand alone or in a virtual setting
 Proficient with disk striping or Raid Array configurations for storage or mirroring
 Using Network monitoring tools for troubleshooting issues within the LAN/WAN or applications
 Ability to install, setup, maintain, and use Ipmonitor, CA-Spectrum, CA-EHealth, CA- Virtual Assurance, TLeaf,
Aspect, Insight, CA-Service Desk, Sys-Edge, Tivoli, BigFix Administration, Installation, and integration
 Use of Hyper-v for virtual servers V-Sphere 5.0, VM-ware / VM-Vue/ ESX-ESXi
TECHNICAL SKILLS
Protocols: DHCP, IGRP, EIGRP, RIP-V.1, RIP-V.2, DNS, HDLC, PPP, ISDN, VLANS, BGP,
TCP/IP, IPX/SPX
Operating Systems: Windows NT/XP/Vista/7, Windows Server 2000/2003/2008/2012, VM-Ware 5.0-7.0,
Hyper-V /Active Directory, GPO / Linux Caldera/RedHat/Unbutu, DOS 5.1/6.2, Novell
4.11/6.11, Mac-OS Panther-Tiger
Applications: WordPerfect, Lotus Notes /Domino Server, Microsoft Office, Outlook, Lotus 1-2-3, PC
Anywhere, Go To My PC, Open Office 3.2, Wes-Law, PeopleSoft, Crystal Reports, C-CURE
9000, Altiris, SEA, Parity, Web-Ex, Go to mt PC / HP-Sum, HP-Sim
Hardware: HP/Compaq, Toshiba, Dell, IBM
Switches/Firewalls: Nortel, Cisco, Watchguard, HP-Procurve, Adtran, SNAP, NetGear, Linksys, DLINK
Tools: Telnet/DOS Line CMD/ FTP/Ghost/Imaging, Linux / Clonezilla, Ipmonitor, Qpasa,
Tealeaf, CA Spectrum, CA EHealth r6.3 Certified Administrator, CA Virtual Assurance
References will be submitted upon request for interview
Salary requirements will be discussed during phone interview or email communications
Respectfully
Chuck Roden