1. Lakiasha Walker<br />(904) 924-4256<br /> 3142 Rosselle Street Jacksonville, FL 32205 kiasha23@hotmail.com <br /> <br />Microsoft Certified IT Professional – Server Administrator<br />Microsoft Certification ID: 7218536<br />Windows Server 2008, Active Directory<br />April 2010<br /> <br />Security Analyst seeking experience in system administration, or a position that will utilize her current knowledge in granting permissions and creating security accounts/groups. Currently have several of customer service experience and over two years of an IT enterprise work environment. Has strong verbal communication and written skills. Possess documentation that details her professionalism in helping others.<br />SKILLS<br /> <br />Proficiency in Network & Systems Security; Business Impact Analysis; Data Integrity/Recovery; Systems Analysis & Development; Risk Assessment.<br />Platforms: VMWare, Microsoft Windows® operating systems from 95/2000/XP/Vista/Win 7. <br />Networking: TCP/IP, Ethernet, VPN, DNS, DHCP, Win Server 2003/2008 <br />Languages: C++, C, Java, HTML, and Oracle 9i (SQLPlus).<br />Tools: Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, Cisco VPN & XenApps, Lotus Notes, Microsoft Office System 2003-2007 (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, Microsoft Visio, and Microsoft FrontPage®.<br />Education and Credentials<br /> <br />Master of Science Degree in Information Systems <br />University of phoenix – phoenix, az - June 2009<br /> <br />Bachelor of Science Degree in Information Systems Security<br />ITT Technical Institute – Indianapolis, IN - March 2008<br /> <br />Associate of Science Degree in Computer Programming/Analysis<br />Tallahassee Community College – Tallahassee, FL - August 2004<br />Professional Experience<br />Citibank – apex systems, incjacksonville, flDec. 2010 – Present<br />Security Analyst - $24.85/hr<br />Create/Modify/Delete accounts for users, functional ids and groups in several systems, such as MS Windows, Unix/BoKS, Oracle, Cognos, Teradata, Canada Applications, FastData, Adman, and Mainframe.<br />Maintain four domains and process accounts within them.<br />Work trouble tickets opened through the helpdesk if they are unable to resolve issue found by user.<br />Manage related projects that may include security log reviews, entitlement maintenance on groups and functional ids, and the handling of the DataSecurity mailbox.<br />Responsible for administering and granting access to groups through the help of Process Control Manuals and senior analysts.<br />Reset system passwords for users under the Citi Consumer (CC_Cards) line of business.<br />Merrill lynch – Open Systems Technology Jacksonville, FL Feb. 2010 – Dec. 2010<br />Help Desk Analyst - $18/hr<br />Answered incoming calls for Bank of America and Merrill Lynch users.<br />Received over 40 calls daily to provide desktop support and other application support services.<br />Responsible for password resets to mainframe and active directory 2003/2008 accounts.<br />Responsible for troubleshooting issues with Thomson Wealth Management software.<br />Provided desktop support through DameWare remote assistance. <br />Maintained accounts on Blackberry Server 2007 by adding or modifying them.<br />pga tour inc – Technisource Ponte Vedra Beach, FL Nov. 2008 – Dec. 2009<br />Help Desk/Notes Technician - $16/hr<br /> Answered incoming calls and create trouble tickets to pass on or resolve issues.<br /> Created incident reports when other locations had a network outage. <br /> Provided technical assistance to faculty/staff remotely through Real VNC server. <br /> Installed/updated software when needed to complete a project.<br /> Enabled and reset passwords for AS/400 mainframe accounts.<br /> Unlocked or changed passwords for accounts in Active Directory.<br /> Imaged new/existing computers with company’s platform load for delivery to new employees/interns.<br /> <br />jacksonville university Jacksonville, FL Oct. 2008 – Nov. 2008<br />Volunteer – PC Technician<br /> Ran troubleshooting procedures on desktop computers and laptops to repair software or network issues. <br /> Assisted students/faculty with connections through the network and their accounts. <br /> Provided technical assistance to faculty/staff on printers and other hardware.<br /> Mapped drives, imaged computer systems, installed/configured hardware to network, and installed software.<br /> <br />veolia environmental services Tallahassee, FL Jan 2006 - July 2008<br />Customer Service Representative - $12.14/hr<br /> Handled incoming calls from existing and potential customers in regards to setting up new accounts,<br /> creating pickup orders, or making changes to their account.<br /> Answered questions pertaining to recycling, including proper packaging, what can be recycled through<br /> our facility, and informing them of any additional documentation that may be needed in order for us to<br /> recycle the material. <br /> Made collection calls to customers who were late on their invoice by 60-90 days. <br /> Completed sale orders for billing by inputting counts into an Oracle-based application and submitted proper paperwork to billing for invoicing.<br /> <br /> <br /> <br />