Jaquelenne Haines has over 5 years of experience in customer service and retail roles. She has a proven track record of addressing customer concerns with speed, accuracy and professionalism. Her experience includes roles at Cartridge World, T-Mobile USA, and WDS Global, where she performed duties such as sales, customer support, technical support, inventory management, and cash handling. She is proficient in Microsoft Office, has strong troubleshooting skills, and maintains high standards for customer service.

1. JAQUELENNE HAINES
208.250.5186 ▪ jaquelenne.haines@gmail.com
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Experienced customer service specialist committed to addressing concerns with speed,
accuracy, and professionalism. Maintains a high level of patience and efficiency to increase
customer loyalty.
WORK EXPERIENCE
Retail Sales ▪ October 2014 – January 2015
Cartridge World ▪ Boise, ID
 Open and close cash registers, perform tasks such as: counting money; separating charge slips,
coupons, and vouchers; balancing cash drawers; and preparing deposits.
 Compute sales prices, total purchases, and receive and process cash, credit, or check payments.
 Prepare sales slips or sales contracts.
 Maintain knowledge of current sales and promotions, policies regarding payment and exchanges,
and security practices.
 Exchange and return merchandise.
 Prepare merchandise for stocking and purchase.
 Inventory and request new stock.
 Place special orders.
 Keep store tidy.
Customer Service Specialist ▪ June 2013 – September 2014
T-Mobile USA ▪ Meridian, ID
 Keep complete records of customer interactions including complaints, concerns, and actions taken.
 Ensure appropriate changes were made to resolve concerns.
 Determine proper charges for services provided, collect payments, and arrange billing.
 Perform orders for customer requests.
 Solicit sales of new or additional services or products.
Customer Service and Technical Support Specialist ▪ November 2010 – September 2012
WDS Global, a Xerox Company ▪ Boise, ID
See page 2 for details.
 Customer Service – Nov 2010 to June 2011
 Technical Support – June 2011 to Sept 2012
 Roaming Floor Support/Floor Supervisor for New Hire Classes – Dec 2011 to April 2012
 Supervisor Assistant – Dec 2011 to Sept 2012
EDUCATION
COLUMBIA HIGH SCHOOL, NAMPA, ID
High School Diploma, May 2010
ADDITIONAL SKILLS
 Proficient with Microsoft Office Suite
 High customer service standards
 Troubleshooting skills
 Cash register trained
 50 wpm
 10 Key Touch/Sight