This document provides a summary of qualifications and work experience for Christopher J. Buccilli. As a Technical Service Representative with over 25 years of experience, he has a proven track record of building strong customer relationships, improving operations and reducing costs. Previous roles include Branch Manager, Operations Manager, and Technical Sales positions where he increased sales and achieved high customer satisfaction ratings.

1. Christopher J. Buccilli
146 Fleetwood Avenue ▪ Mt. Laurel NJ 08054 ▪ 484-577-6676
buccilli11@gmail.com ▪ www.linkedin.com/in/cjbuccilli
Technical Service Representative
Branch Manager  Operations Manager  Technical Service  Customer Relations
Summary of Qualifications
Highly motivated and effective manager with diverse background in leadership management, technical
services, production operations, and account management with emphasis on quality control and customer
interaction in a high tempo environment. Analytical problem solver with sound decision making practices.
Strengths include:
 Customer Satisfaction ~ Communication Skills ~ Creative & Personable ~ Safety dedicated
 Cost Control & Reduction  Persistent & Relentless ~ Team Leadership ~ Problem Solving
 Project Management  Improve Processes  Investigate Opportunities ~ Common Sense
Professional Experience & Achievement
Pratt Industries, Macungie, Pa April 2013 to present
Technical Service Representative
 Assigned to prominent strategic and local accounts once joining Pratt Industries. Maintained and built
upon existing customer relationships while managing customer satisfaction, annual cost saving
requirements, and complaint resolution.
 Developed effective working relationships with all departments within Pratt Allentown and with
Strategic account Managers.
 Challenged and succeeded with transitioning Flower Foods, Oxford to “D Flute” for Pratt Allentown in
June 2014.
 Persistent follow up with customer complaints and concerns through all departments within Allentown
to achieve customer satisfaction.
 Organized and lead plant visit exchanges between customers and Pratt personnel to facilitate
relationship building.
 Lead weekly quality calls between Diageo and Pratt key contacts to resolve quality issues and build
customer relationship.
 Recognized as “pro-active in customer spoken and perceived needs” and “thoroughly reviews and
spends time to ensure strong relationships between Pratt and customers assigned.”
 Achieved highest available rating in “commitment to internal / external customers”, commitment to
profitability through sales, productivity improvements and cost reduction.
JM Fry Printing Inks, East Brunswick, NJ November 2010 – April 2013
Technical Sales
 Increased established sales territory by 2.5% for 2011 and 18.2 % for 2012.
 Build value, market share, and customer base with positive disposition and continual improvement.
 Cultivates highly effective relationships using personable interaction skills with customer contacts.
 Seeks out and locates new opportunities through various on & off line resources.
 Ensures quality of products through previous operations & production knowledge of materials &
relationships with Operations team members.
 Driven, creative, self-motivated work ethics; Thrives on challenges.

2. Christopher J. Buccilli
buccilli11@gmail.com ▪ 484-577-6676
JM Fry Printing Inks, Piscataway & East Brunswick, NJ 1998 – 2010
Branch Manager
 Established operations and managed first plant for company in NJ.
 Lead strategic move from oversized building to smaller sized facility reducing expenses by 30%.
 Managed over 200,000 pounds of product per month, assuring customer satisfaction.
 Control inventory and costs by analyzing needs and establishing optimum levels of safety stock.
 Execute sales & technical service calls ensuring customers well supplied with products. Conduct
customer operations audits to identify and solve problems.
 Built relationships with clients and their employees to ensure customer retention.
Heritage Inks International (formerly J.M. Huber), Edison, NJ 1995 – 1998
Service Center Operations Manager
 Managed daily operations & regional customer support for corrugated ink manufacturer.
 Reduced costs (6%) and adjustments (25%) by standardizing procedures.
 Provided technical support to customers and insured corrective action on complaints.
 Increased production by 25% and decreased inventory by 20%, while maintaining same-day order-to-
delivery cycle.
Production Supervisor (1995 – 1996)
 Trained workers in newly established production and lab procedures.
 Controlled zero tolerance safety programs to include training and development.
 Promoted to Operations Manager within one year of hire.
U.S. Marine Corps (Active Duty & Reserves) 1985 – 2005
KC-130 Aircrew Loadmaster
 Demonstrated superior leadership qualities and ability to manage diverse workforce producing
optimum results in areas of quality, logistics, program development & safety.
 Cited as "dedicated and consistently superior performer" by CO.
 Secret security clearance - Supervised, trained, and instructed 25 junior Marines.
 Retired with rank of Gunnery Sergeant.
Education & Training
Pratt Industries
 Box 101 Corrugated packaging training completed June 2016
United States Marine Corps - Retired
Collingswood High School – Collingswood, NJ
 Diploma (Academic)