Ethan Frounfelker is a technical support supervisor and CRM consultant engineer with over 15 years of experience in customer support, operations analysis, software implementation, and business development. He currently manages a team of 40 support engineers at Rockwell Automation, where he has improved processes and implemented CRM software. Additionally, he owns CRM Select which provides CRM consulting and implementation services to over 150 small businesses. Frounfelker has expertise in various areas including staff training, CRM solutions, product design, and sales management.
BearingPoint‘s Marketing Operations Grid is a systematic approach to address the organizational changes and challenges faced when taking marketing automation to the next level (stepping up the game in terms of marketing automation). It supports mapping out roles and responsibilities, as well as key competencies that shape the future marketing organization in the context of state-of-the-art marketing technology.
BearingPoint‘s Marketing Operations Grid is a systematic approach to address the organizational changes and challenges faced when taking marketing automation to the next level (stepping up the game in terms of marketing automation). It supports mapping out roles and responsibilities, as well as key competencies that shape the future marketing organization in the context of state-of-the-art marketing technology.
As an Admin, everyday we get requests from users, executives, and stakeholders about what they want you to do to make their jobs easier using Salesforce. It is our job to dig deeper into their request and figure out if what they say they want is actually what the business needs to succeed.
This webinar is designed for new Admins looking for key getting-started tips. Join our webinar live or watch the recording here to start your Admin career on the right foot by developing these essential habits!
As an Admin, everyday we get requests from users, executives, and stakeholders about what they want you to do to make their jobs easier using Salesforce. It is our job to dig deeper into their request and figure out if what they say they want is actually what the business needs to succeed.
This webinar is designed for new Admins looking for key getting-started tips. Join our webinar live or watch the recording here to start your Admin career on the right foot by developing these essential habits!
At Gunaatita, we are a trusted Microsoft BizSpark startup end-to-end Software solutions & Web development Company that provides excellent services in Enterprise mobility solutions, Software product engineering, Content Management System, CRM and Mobile applications using Java & .Net Technologies. We are committed to provide great value to our customers as a trusted offshore partner with our experience and expertise in cutting edge technology and highly process oriented execution.
Our main services include:
. Website Design and Development
. Enterprise Portal Development
. Mobile App Development (Android)
. E-commerce Solutions
. Service API development
Carl Larson Resume v2 ENTERPRISE SOFTWARE AND SERVICES SALES LEADERCarl Larson
Sales, marketing, and customer success subject matter expert with hands-on B2B sales leadership experience at small, medium, and large organizations. Consistently successful and notably grows sales revenue, gross profit margins, and market share to exceed objectives. Recognized as a champion at building, re-building, and transforming best in class sales organization performance, operational process excellence, and customer outcomes. Develops new business customers, grows existing customer revenues, and introduces new product offerings to penetrate new markets. Recognized for excellence in effective sales prospecting, business-value qualification, executive relationship building, proof of value, win-win contract negotiation, and closing sales.
Democratizing Fuzzing at Scale by Abhishek Aryaabh.arya
Presented at NUS: Fuzzing and Software Security Summer School 2024
This keynote talks about the democratization of fuzzing at scale, highlighting the collaboration between open source communities, academia, and industry to advance the field of fuzzing. It delves into the history of fuzzing, the development of scalable fuzzing platforms, and the empowerment of community-driven research. The talk will further discuss recent advancements leveraging AI/ML and offer insights into the future evolution of the fuzzing landscape.
Courier management system project report.pdfKamal Acharya
It is now-a-days very important for the people to send or receive articles like imported furniture, electronic items, gifts, business goods and the like. People depend vastly on different transport systems which mostly use the manual way of receiving and delivering the articles. There is no way to track the articles till they are received and there is no way to let the customer know what happened in transit, once he booked some articles. In such a situation, we need a system which completely computerizes the cargo activities including time to time tracking of the articles sent. This need is fulfilled by Courier Management System software which is online software for the cargo management people that enables them to receive the goods from a source and send them to a required destination and track their status from time to time.
Final project report on grocery store management system..pdfKamal Acharya
In today’s fast-changing business environment, it’s extremely important to be able to respond to client needs in the most effective and timely manner. If your customers wish to see your business online and have instant access to your products or services.
Online Grocery Store is an e-commerce website, which retails various grocery products. This project allows viewing various products available enables registered users to purchase desired products instantly using Paytm, UPI payment processor (Instant Pay) and also can place order by using Cash on Delivery (Pay Later) option. This project provides an easy access to Administrators and Managers to view orders placed using Pay Later and Instant Pay options.
In order to develop an e-commerce website, a number of Technologies must be studied and understood. These include multi-tiered architecture, server and client-side scripting techniques, implementation technologies, programming language (such as PHP, HTML, CSS, JavaScript) and MySQL relational databases. This is a project with the objective to develop a basic website where a consumer is provided with a shopping cart website and also to know about the technologies used to develop such a website.
This document will discuss each of the underlying technologies to create and implement an e- commerce website.
Water scarcity is the lack of fresh water resources to meet the standard water demand. There are two type of water scarcity. One is physical. The other is economic water scarcity.
Vaccine management system project report documentation..pdfKamal Acharya
The Division of Vaccine and Immunization is facing increasing difficulty monitoring vaccines and other commodities distribution once they have been distributed from the national stores. With the introduction of new vaccines, more challenges have been anticipated with this additions posing serious threat to the already over strained vaccine supply chain system in Kenya.
Saudi Arabia stands as a titan in the global energy landscape, renowned for its abundant oil and gas resources. It's the largest exporter of petroleum and holds some of the world's most significant reserves. Let's delve into the top 10 oil and gas projects shaping Saudi Arabia's energy future in 2024.
CFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptxR&R Consult
CFD analysis is incredibly effective at solving mysteries and improving the performance of complex systems!
Here's a great example: At a large natural gas-fired power plant, where they use waste heat to generate steam and energy, they were puzzled that their boiler wasn't producing as much steam as expected.
R&R and Tetra Engineering Group Inc. were asked to solve the issue with reduced steam production.
An inspection had shown that a significant amount of hot flue gas was bypassing the boiler tubes, where the heat was supposed to be transferred.
R&R Consult conducted a CFD analysis, which revealed that 6.3% of the flue gas was bypassing the boiler tubes without transferring heat. The analysis also showed that the flue gas was instead being directed along the sides of the boiler and between the modules that were supposed to capture the heat. This was the cause of the reduced performance.
Based on our results, Tetra Engineering installed covering plates to reduce the bypass flow. This improved the boiler's performance and increased electricity production.
It is always satisfying when we can help solve complex challenges like this. Do your systems also need a check-up or optimization? Give us a call!
Work done in cooperation with James Malloy and David Moelling from Tetra Engineering.
More examples of our work https://www.r-r-consult.dk/en/cases-en/
Hybrid optimization of pumped hydro system and solar- Engr. Abdul-Azeez.pdffxintegritypublishin
Advancements in technology unveil a myriad of electrical and electronic breakthroughs geared towards efficiently harnessing limited resources to meet human energy demands. The optimization of hybrid solar PV panels and pumped hydro energy supply systems plays a pivotal role in utilizing natural resources effectively. This initiative not only benefits humanity but also fosters environmental sustainability. The study investigated the design optimization of these hybrid systems, focusing on understanding solar radiation patterns, identifying geographical influences on solar radiation, formulating a mathematical model for system optimization, and determining the optimal configuration of PV panels and pumped hydro storage. Through a comparative analysis approach and eight weeks of data collection, the study addressed key research questions related to solar radiation patterns and optimal system design. The findings highlighted regions with heightened solar radiation levels, showcasing substantial potential for power generation and emphasizing the system's efficiency. Optimizing system design significantly boosted power generation, promoted renewable energy utilization, and enhanced energy storage capacity. The study underscored the benefits of optimizing hybrid solar PV panels and pumped hydro energy supply systems for sustainable energy usage. Optimizing the design of solar PV panels and pumped hydro energy supply systems as examined across diverse climatic conditions in a developing country, not only enhances power generation but also improves the integration of renewable energy sources and boosts energy storage capacities, particularly beneficial for less economically prosperous regions. Additionally, the study provides valuable insights for advancing energy research in economically viable areas. Recommendations included conducting site-specific assessments, utilizing advanced modeling tools, implementing regular maintenance protocols, and enhancing communication among system components.
Overview of the fundamental roles in Hydropower generation and the components involved in wider Electrical Engineering.
This paper presents the design and construction of hydroelectric dams from the hydrologist’s survey of the valley before construction, all aspects and involved disciplines, fluid dynamics, structural engineering, generation and mains frequency regulation to the very transmission of power through the network in the United Kingdom.
Author: Robbie Edward Sayers
Collaborators and co editors: Charlie Sims and Connor Healey.
(C) 2024 Robbie E. Sayers
Industrial Training at Shahjalal Fertilizer Company Limited (SFCL)MdTanvirMahtab2
This presentation is about the working procedure of Shahjalal Fertilizer Company Limited (SFCL). A Govt. owned Company of Bangladesh Chemical Industries Corporation under Ministry of Industries.
Sachpazis:Terzaghi Bearing Capacity Estimation in simple terms with Calculati...Dr.Costas Sachpazis
Terzaghi's soil bearing capacity theory, developed by Karl Terzaghi, is a fundamental principle in geotechnical engineering used to determine the bearing capacity of shallow foundations. This theory provides a method to calculate the ultimate bearing capacity of soil, which is the maximum load per unit area that the soil can support without undergoing shear failure. The Calculation HTML Code included.
Sachpazis:Terzaghi Bearing Capacity Estimation in simple terms with Calculati...
Ethan Frounfelker resume 12.8.2018
1. ETHAN FROUNFELKER
4049 Lake Drive • West Bend, WI 53095 • Home: 262.644.0630 • Mobile: 262.419.8784
efroun@gmail.com • www.crmselectionconsultant.com
Technical Support Supervisor and CRM Consultant Engineer
Documented success in customer support, process improvement and employee development.
Big-picture vision, leadership, and tenacity to implement new company processes, software tools, and methods for
KPI measurements. Creates new products and deliver customer solutions. Proven expertise in technical support,
employee development, operations analysis, sales process and product design. Highly motivated to outperform the
competition; consistently sets and achieves personal goals above manager expectations. Dynamic and diversified
engineer skilled at producing results that exceed customer and company requirements.
CORE COMPETENCIES
Staff Training, Mentoring, & Development Operations Analysis & Improvement CRM Software Implementation
Product Conceptualization and Design Support Documentation Creation Customer Technical Support
KPI Identification, Measurement, & Reporting Business-to-Business Sales
EXPERIENCE & ACHIEVEMENTS
ROCKWELL AUTOMATION, MEQUON, WI ● 4 YEARS – PRESENT
Technical Support Supervisor
Manage team of 40 technical support engineers. Develop engineers to grow their skills to improve team efficiency.
Connect customers and field employees to correct engineer(s) for technical help. Build infrastructural solutions to
increase process effectiveness.
Improved upon processes and procedures to streamline and/or align them with business objectives and priorities.
Identified new KPIs, create measurements, and set goals to strengthen team performance.
Implemented CRM tool to record and measure team member activities.
Received “Highest Achievement” recognition in employee performance for 2016.
Technical Support Engineer
Process multiple customer calls/emails daily. Answer questions and resolve customer issues relating to standard
AC variable frequency drives. Enter customer data, details and results into ticket record in SAP. Edit, update and
author technical documents that reside in company knowledgebase. Interface with many types of customers and
individuals globally using AC drives in every industry.
2. Provided innovation for tech support training process.
Received “Highest Achievement” recognition in employee performance for 2015.
Key contributor of content for customer facing knowledgebase articles.
CRM SELECT, WEST BEND, WI ● 5 YEARS - PRESENT
CRM Consultant Engineer & Owner
Provide CRM consulting, implementation, and administration services. Design and implement CRM solution based
upon assessment of business model, processes, and needs. Migrate data from existing solution to CRM. Configure
and connect cloud software tools. Formulate and build automated workflows for data and process management.
Produce KPI reports to share measurements. Serving over 150 small businesses with over 50 active contracts.
Increased scope and depth of cloud software tool competency.
Maintained outstanding figure of a virtual 100% “job success” (client satisfaction).
Transform clients’ businesses by making their operations organized and repeatable.
Ethan Frounfelker (experience continued…) Page Two
DYNAMIC RATINGS, INC., SUSSEX, WI ● 2 YEARS
Product Support & Process Engineer
Managed and provided support for power line carrier communication devices. Conceptualized, designed, and
manufactured new product. Mentored staff of 4 engineers, 4 production floor personnel, 1 sales person, and 1 field
service person.
Created remote interface unit (IU), GIC sensor, and temperature sensor compensation algorithm to meet specific
customer needs as well as new market demands.
Generated supporting documentation including manufacturing procedures, user manuals, product descriptions
and user instructions.
Tested, developed, and performed troubleshooting for existing products.
Created detailed assembly and inspection system resulting in TUV factory certification.
Selected and implemented a CRM software solution for company-wide use.
Reviewed customer specifications and create quotes for complex or unique systems.
Interfaced daily with all company departments including sales, marketing, production, and product development.
Designed and built tradeshow display hardware; authored marketing and sales tools used globally.
MERCER MIDWEST, LLC, WAUWATOSA, WI ● 7 YEARS
Business Development Manager
Managed outside sales force. Determined effective strategic marketing and sales strategy. Integrated company
3. procedures to clarify and prioritize goals. Key vendor contact, cultivating profitable relationships and overseeing
sales processes. Managed an account/vendor base of $10M/year and 4 direct reports including 2 outside
salespeople and 2 inside salespeople.
Developed CRM software tools, processes, and procedures to track field activities, increase efficiency, improve
forecasting, provide quick quotes, and share data with outside partners.
Won a $2M/year sales contract, the largest sale in company history, and the culmination of a 3 year project.
Recognized as “Sales Representative of the Year” in 2004 by Standard Electric Supply Company
Supported disparate functional groups daily, both inside and outside the company, including salespeople at all
levels, customer engineers across a broad range of industries, vendor marketing and product managers, and
customer and distributor purchasing staff.
Designed company branding including a company logo, website, and line card.
GO ELECTRONICS, INC., GREENDALE, WI ● 1 YEAR
Branch Manager
Developed and implemented strategic sales plans and established sales goals in relation to compensation.
Increased sales force efficiency by instituting activity procedures. Annual branch sales of $5M/year. Managed 11
direct reports comprised of 1 technical support/sales engineer, 3 outside salespeople, 4 inside salespeople, 2
warehouse workers, and 1 accountant.
Accountabilities included purchasing, inventory control, order fulfillment, and personnel management.
EDUCATION
Bachelor of Science in Electrical Engineering
University of Wisconsin, Milwaukee, WI