Nicholas Demaio has over 20 years of experience in operations management, sales, customer relations, and human resources. He has a proven track record of maximizing revenue, improving customer retention, and implementing cost-saving programs. Most recently, Demaio worked as the Store Manager for Sprint for over 10 years where he consistently met or exceeded customer satisfaction targets and sales performance goals. Prior to that, he was the Manager for Circuit City where he ensured seamless store operations and superior customer service. Demaio holds a Bachelor's degree in Communications from Rutgers University.

1. Nicholas Demaio
 30 London Road, Brick, New Jersey 08723  732.920.1554 (h) 201.522.4680 (c)  demaio831@aol.com
OPERATIONS MANAGER / DISTRICT MANAGER
Motivated and highly experienced manager with more than 20 years of experience in sales and
operations management, and customer relations. Decisive and direct yet flexible in responding to the
constantly changing demands of staff, customers, and operations throughout the organizations. Skilled
at maximizing revenue levels and improving customer retention levels within highly competitive
markets. Adept at developing and implementing cost-saving programs that reduce operating expenses.
Armed with proven record of success in providing exceptional customer service.
CORE COMPETENCIES
Personnel Management & Development | Retail Sales & Marketing | Business Development
Customer Relations & Communication | Problem Identification & Resolution | Human Resources
PROFESSIONAL EXPERIENCE
Sprint, Holmdel, NJ
Store Manager 2004–2015
Directed and motivated the sales team to provide unparalleled customer experience. Stayed abreast of
the latest products and services. Encouraged consistent success and career development through formal
monthly one-on-one coaching sessions. Analyzed individual and team performance against business
goals, and implemented business improvement strategies. Drove the team toward achievement of daily
and monthly goals. Addressed and corrected sales staff communication issues in a tactful and effective
manner.
Notable Accomplishments:
 Consistently met or exceeded company customer satisfaction targets
 Maintained sales performance above company expectations for more than 10 years across three
store locations
Circuit City, Eatontown, NJ
Manager 2000–2004
Oversaw the general operations of the store, ensure seamless operations as well as the consistent
alignment with company budget and sales goals. Effectively dealt with customer service issues,
including inquiries and complaints. Ensured delivery of superior customer service at all times.
Notable Accomplishments:
 Formulated and built store brand in collaboration with the district manager
 Successfully met company demands through reorganization of the sales floor
 Transferred to higher volume store within a year due to exemplary performance in carrying out
leadership responsibilities, which involved oversight of a larger number of staff and level of
traffic
EDUCATION
Bachelor of Arts in Communications
Rutgers University, New Brunswick, NJ