1. Zola Guess
1380 Dubay Ave Columbus Ohio 43219 ● C: 614-371-6675 ● zolagues@yahoo.com
OFFICE ADMINISTRATION ● CUSTOMER SERVICE
Possess a strong work ethic and the organizational skills required to quickly learn new tasks, assimilate complex
information, produce results and meet required deadlines. Also function well in situations requiring creative ideas
and an ability to analyze appropriate customer service programs complementary to business objectives. Trained and
skilled in the areas of the following:
 Management history with excellent leadership skills  Ability to multi-task and support multiple
customers ,clients , and managers
 Office Administration / Supply Acquisition  File Management / Accounts Payable & Receivable
 Superior Customer Service Skills
 Ability to set priorities, follow-though and meet
deadlines
 Ability to research and resolve issues and work
with minimal direct supervisors
 EXPERIENCE
Iqor - Support agent, Columbus, Ohio 2013-2014
● Collaborated with dealers of major cell phone company, teams, and respite care services to develop and execute
a program that ensured the activation of cells phones
● Offered the customer support of troubleshooting technical issues when mobile device not working and
reprogramming devices.
ADDITIONAL CAREER EXPERIENCE
Travelers Advantage Services – Travel Agent /Customer Service Supervisor Westerville, Ohio 2007-2011
● Created itineraries based on the customers’ requirements, utilizing a variety of resources to satisfy client requests
while maximizing agency revenues.
● Knowledge of multiple airlines operations and the laws which govern the travel industry.
● Experience with travel software applications including Sabre and Apollo systems.
● Ability to provide solutions in fast- paced high pressure situations while providing excellent customer service to
the client.
● Experienced in coordinating leisure and luxury travel, including air, hotel, cruises and tours
Kelly Temporary Services - Columbus, Ohio/ Office Assistant /Mail 2006-2007
● Handle Daily inventory in the mailroom using a variety of mail system processes.
● Maintained company data base and provided general office support as needed.
Carlson Wagonlit Travel Services- Customer Service Agent /Travel Agent-Columbus, Ohio 1997-2005
● Planned itineraries and arranged a variety of travel service for the clients including air hotels and tour packages
using a variety of travel resources .
● Experience in organizing military travel reservations.

2. ● Handled customer phone calls and email communications
EDUCATION
Carlson Wagonlit Travel Agency , Columbus Ohio Travel Agent License , Huntington National Bank Banking &
Finance Certificate , Bellows Training & Skills Center Columbus, Ohio, ,Certification in Banking & Finance
Continuing Education: Bethune Center ,Columbus Ohio Graduate , general education coursework