1. 1
BRIAN PORTER
503 Clyde Avenue Apartment 15 Calumet City, Illinois60409
Phone: (312)545-2168 Email: gmaporter27@gmail.com
PROFESSIONALHIGHLIGHTS
● Management & Operations ● Transportation Management ● Systems Integration
● Processes & Procedures ● Hotel Management ● Sales & Marketing
EDUCATION
Bachelors of Arts in Corporate and Professional Communication
Aurora University – Aurora, Illinois
Associates in Automotive Technology
Lincoln College of Technology – Melrose Park, Illinois
PROFESSIONALEXPERIENCE
Pep Boys 09/15 – Present
Assistant Service Manager
Commercial Sales Manager
● Achieved business performance through sales, productivity and profit goals
● Assisted in the hiring, firing, training and coaching so the department was a high performing selling team
● Oversee the operation of a service department and staff of 10 – 20 associates
● Developed and cultivated existing and potential commercial customers
● Operated under safe conditions in compliance with federal and state laws
● Managed the commercial sales business to included meeting and exceeding sales on a daily basis
● Created new strategies and techniques for success in sales, moral and development in various departments
Chicago O’Hare Marriott 09/14 – 09/15
Chicago, Illinois
Guest Service Representative
Shuttle Driver
● Manage customer service related requests and actively listen/resolve to guest issues or complaints
● Lead initiatives, providing the next scheduled work crew with scheduled activities for their shift
● Implement workflow processes to schedule shuttle services, ensuring guests arrive to their flights on-time
● Complete daily travel logs, inspections, damage checks and incident reports for risk management purposes
● Follow Marriott safety regulations and procedures, providing transportation services to 100-1,000 guests
● Provide check-in/check-out services to guests, while addressing various service requests
PACE Driver/Professional Motor Vehicle Operator 09/13 – 09/14
SCR Transportation Chicago, Illinois
● Provided door-to-door transportation services for passengers using the SCR issued vehicle
● Planned routes to various destinations, providing alternatives for unexpected detours or emergencies
● Followed proper procedures, while transporting passengers with wheelchairs and securing them
● Collected and accurately recorded cash receipts and passenger fares for accounting purposes
● Completed Pre-trip and Post-trip inspections, including records mileage, fuel levels and vehicle defects

2. 2
AutoZone 11/10 – 07/13
Chicago, Illinois
Served in Various Positions Within the Company:
Commercial Sales Manager
Commercial Sales Assistant
Commercial Driver
Sales Associate
● Managed 6-10 store team members/leaders and maximized sales strategies for the assigned territory
● Controlled sales related expenses within the guidelines of the North America Sales Manager
● Delivered automotive products to various businesses within the Chicagoland area in a timely manner
● Worked with various departments/cost centers, maximizing the performance of AutoZone’s Distribution
Westin Hotel 08/07 – 01/09
Chicago, Illinois
Served in Various Positions Within the Company:
Service Express Overnight Lead
Housekeeping / Runner
Banquet Attendant
Front Desk Agent
Service Express Agent
● Answered and directed incoming calls from inside/outside hotel
● Placed room service orders, while identifying the guests’ needs and handing their requests
● Dispatched Service Express delivery attendants and other hotel staff via two-way radio/telephone
● Served as a member of the Emergency Response team
● Worked with minimal supervision on a daily basis
United Airlines 01/05 – 08/07
Chicago, Illinois
Served in Various Positions Within the Company:
International RATE Desk Agent/International Sales Agent
Ticket Counter Attendant
International Agent
North America Agent
●Conducted customer transactions in a friendly, courteous and expedient manner
●Accurately performed all operational processes and procedures
●Implemented sales programs/policies to promote the sales of products and services
●Resolved customer issues and proposed the best solutions for satisfaction for our customers
●Worked with minimal supervision on a daily basis
SKILLS
● Commercial Driver's License
●Microsoft Office Suite (Word, Excel & PowerPoint)
● Resolution Orientation
●Time Management