Brian Porter has over 15 years of experience in transportation, hotel, and automotive industries. He currently works as an Assistant Service Manager at Pep Boys where he oversees a service department of 10-20 associates and develops commercial customers. Previously, he held various roles such as Guest Service Representative and Shuttle Driver at Chicago O'Hare Marriott, Commercial Driver for AutoZone, and Front Desk Agent and Service Express Agent for Westin Hotel. He has a Bachelor's degree in Corporate and Professional Communication from Aurora University and an Associate's in Automotive Technology from Lincoln College of Technology.

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BRIAN PORTER
503 Clyde Avenue Apartment 15 Calumet City, Illinois60409
Phone: (312)545-2168 Email: gmaporter27@gmail.com
PROFESSIONALHIGHLIGHTS
● Management & Operations ● Transportation Management ● Systems Integration
● Processes & Procedures ● Hotel Management ● Sales & Marketing
EDUCATION
Bachelors of Arts in Corporate and Professional Communication
Aurora University – Aurora, Illinois
Associates in Automotive Technology
Lincoln College of Technology – Melrose Park, Illinois
PROFESSIONALEXPERIENCE
Pep Boys 09/15 – Present
Assistant Service Manager
Commercial Sales Manager
● Achieved business performance through sales, productivity and profit goals
● Assisted in the hiring, firing, training and coaching so the department was a high performing selling team
● Oversee the operation of a service department and staff of 10 – 20 associates
● Developed and cultivated existing and potential commercial customers
● Operated under safe conditions in compliance with federal and state laws
● Managed the commercial sales business to included meeting and exceeding sales on a daily basis
● Created new strategies and techniques for success in sales, moral and development in various departments
Chicago O’Hare Marriott 09/14 – 09/15
Chicago, Illinois
Guest Service Representative
Shuttle Driver
● Manage customer service related requests and actively listen/resolve to guest issues or complaints
● Lead initiatives, providing the next scheduled work crew with scheduled activities for their shift
● Implement workflow processes to schedule shuttle services, ensuring guests arrive to their flights on-time
● Complete daily travel logs, inspections, damage checks and incident reports for risk management purposes
● Follow Marriott safety regulations and procedures, providing transportation services to 100-1,000 guests
● Provide check-in/check-out services to guests, while addressing various service requests
PACE Driver/Professional Motor Vehicle Operator 09/13 – 09/14
SCR Transportation Chicago, Illinois
● Provided door-to-door transportation services for passengers using the SCR issued vehicle
● Planned routes to various destinations, providing alternatives for unexpected detours or emergencies
● Followed proper procedures, while transporting passengers with wheelchairs and securing them
● Collected and accurately recorded cash receipts and passenger fares for accounting purposes
● Completed Pre-trip and Post-trip inspections, including records mileage, fuel levels and vehicle defects

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AutoZone 11/10 – 07/13
Chicago, Illinois
Served in Various Positions Within the Company:
Commercial Sales Manager
Commercial Sales Assistant
Commercial Driver
Sales Associate
● Managed 6-10 store team members/leaders and maximized sales strategies for the assigned territory
● Controlled sales related expenses within the guidelines of the North America Sales Manager
● Delivered automotive products to various businesses within the Chicagoland area in a timely manner
● Worked with various departments/cost centers, maximizing the performance of AutoZone’s Distribution
Westin Hotel 08/07 – 01/09
Chicago, Illinois
Served in Various Positions Within the Company:
Service Express Overnight Lead
Housekeeping / Runner
Banquet Attendant
Front Desk Agent
Service Express Agent
● Answered and directed incoming calls from inside/outside hotel
● Placed room service orders, while identifying the guests’ needs and handing their requests
● Dispatched Service Express delivery attendants and other hotel staff via two-way radio/telephone
● Served as a member of the Emergency Response team
● Worked with minimal supervision on a daily basis
United Airlines 01/05 – 08/07
Chicago, Illinois
Served in Various Positions Within the Company:
International RATE Desk Agent/International Sales Agent
Ticket Counter Attendant
International Agent
North America Agent
●Conducted customer transactions in a friendly, courteous and expedient manner
●Accurately performed all operational processes and procedures
●Implemented sales programs/policies to promote the sales of products and services
●Resolved customer issues and proposed the best solutions for satisfaction for our customers
●Worked with minimal supervision on a daily basis
SKILLS
● Commercial Driver's License
●Microsoft Office Suite (Word, Excel & PowerPoint)
● Resolution Orientation
●Time Management