Marie Nelson is seeking a position that utilizes her computer, communication, and organizational skills. She has experience working in customer service roles for various companies, including J. Crew, Adecco, TSYS Staffing Solutions, and Westaff. Her responsibilities have included processing returns, issuing refunds, assisting customers, quality control, and providing excellent customer service. Marie has an Associate's degree in Interdisciplinary Studies from Liberty University and is working towards a Bachelor's degree in Business Administration.

1. Marie Nelson
301 Northwynd Circle Unit 407
Lynchburg, VA 24502
706-325-4058
babycara424@gmail.com
OBJECTIVE –
To obtain a position that will utilize my computer knowledge, strong people skills,
organizational abilities, and business experience
 Proficient in Microsoft Word, Power Point, and some knowledge in Outlook
Express. Limited knowledge in Microsoft Excel with desire
to learn
 Received multiple customer compliments in regards to professionalism and
willingness to assist
 A goal oriented, fast learning team player with a pleasant demeanor
 Problem solving, project assistance,and floor rep guidance
 65-70 wpm
EMPLOYMENT-
J. Crew Lynchburg, VA 08/14-present
Merch. Processor II (434) 385-6700
Processing returned items, issuing refunds, handling customer accounts, and
submitting LPN’s (loss prevention) for unknown and misplaced items, Quality
Control Technician, receiving inventory into the building, handling both audits
and inspection of inventory, updating inventory in system, checking and
processing mail.
Adecco Lynchburg, VA 10/13-08/14
Merch. Processor II (434) 239-0013
Handling direct returns, handling customer returns, and processing merchandise
to the proper facility.
TSYS Staffing Solutions Columbus, GA 11/07-04/09
CSRII 1-800-367-5690, code 13575
Providing excellent customer service to card holders, redeeming rewards points,
booking flights, handling car rentals, setting up reservations for hotels, and
providing tickets for special events around client travel locations, as well as,
reviewing merchandise, gift cards and special discounts to meet customer needs.
WESTAFF Columbus, GA 02/07-11/07
CSRI (706) 322-6998
Job responsibilities are the same as listed above. Originally a temp until being
offered a permanent position by TSYS for excellent job performance.
Customer Service Professional

2. Royal Cleaners Fort Benning, GA 06/05-07/06
Concessionaire (706) 687-4700
Operator of a subsidiary business or service, answering multi-lined phones,
tagging clothes, operating a cash drawer and making nametags.
EDUCATION -
Liberty University - Lynchburg, VA 08/12-present
Degree Received: A.A.S. - Interdisciplinary Studies 05/21/13
Degree in Progress: B.S. - Business Administration
Spencer High School - Columbus, GA 02/02-05/03
Degree: College Prep Diploma
REFERENCES -
Derrick Rashad Bradford - Co-worker at TSYS (706) 325-3813
Lynda Oakes - Team Lead at TSYS (706) 615-0418
Victoria Farra - Team Lead at J. Crew (434) 426-2032