1. 4 A M A Y A N S T . , B R G Y . C L A R O
P R O J E C T 3 , Q U E Z O N C I T Y
+ 63 99 5 89 61 93 5  theaserquina@rocketmail.com
T H E A K A R I S S A
S E R Q U I N A
OBJECTIVE
To obtain a challenging position within a dynamic and well-respected workplace that will help
enhance my potential and maximize my acquired skills for career advancement.
SUMMARY OF QUALIFICATIONS
- A seasoned hotelier with strong Opera Knowledge. Highly dependable and can perform all
Front Office functions with minimal supervision.
- Goal oriented and a team player with customer-focused attitude and is able to make efficient
decisions for the benefit of both the Hotel and the guest.
WORK EXPERIENCE
June 2014 – Present Holiday Inn and Suites Makati Makati, Philippines
Guest Service Agent
- Register guests in a welcoming and professional manner for smooth and timely check in.
- Provide high level of customer service to the guest and treats them with courtesy and warmth.
- Rooms controlling
- Handle cashiering duties such as postings, rebates and folio organization.
- Perform check out and memorable departure experience for guests.
February 2014 – May 2014 Linden Suites Ortigas, Philippines
Front Office Agent
March 2011 – July 2013 Pan Pacific Manila Manila, Philippines
Front Office Butler / Guest Relations Officer
August 2009 – September 2010 Dubai International Hotel Dubai, U.A.E
Front Office Receptionist
EDUCATION
2005 - 2009 Pamantasan ng Lungsod ng Maynila Manila, Philippines
Bachelor of Science in Tourism, Hotel, and Travel Industry Management

2. SEMINARS / TRAININGS
September 2011
The International Guild of Butlers and House Manager, Butler Training Program
Conference Suite, Pan Pacific Manila
July 2009
Passer of the Civil Service Examination – Professional level
February - March 2009 Imperial Palace Suites Quezon City, Philippines
Food and Beverage Department Trainee
 Completed 300 hours of On-the-Job Training
 Banquets, Seminars, Social functions as Food Attendant
 Office Administration for the Food and Beverage Manager
August - September 2008 Gulf Air Office - NAIA Pasay City, Philippines
Trainee
 Completed 150 hours of On-the-Job Training
 Attend to passenger needs on the different areas of the operation namely:
Check-in counter, Immigration, Boarding gate, Arrival, and Departure.
 Minor administrative functions
May - June 2008 Happy Travel & Tours Corp. Manila, Philippines
Trainee
 Completed 150 hours of On-the-Job Training
 Communicate with hotels, resorts, and airline companies to check
availability suited with the clients’ needs.
 Manned a booth for Happy Travel and Tours Corp during the ASEAN
Rubber Conference held in Crowne Plaza
 Minor administrative functions
PERSONAL INFORMATION
Place of birth: Manila
Birthday: February 2, 1989
Age: 26
Height: 5’4
Weight: 52 kg
Religion: Roman Catholic
Civil Status: Single
REFERENCES
Ms. Bem Guilas Director of Revenue Solaire Resort 0915-2749506 / 0926-6402668
Mr. Jun Mangiliman Front Office Manager Linden Suites 0606-5778622
Ms. Sharon Blardony Duty Manager Holiday Inn and Suites Makati 0917-6247315