This document contains personal and professional details of Aira Lynn M. Liwanag. It summarizes her educational background which includes a Bachelor's degree in Travel and Tourism Management from Lyceum of the Philippines University. It also outlines her work experience in airfreight logistics and customer service roles over 3 years at Skylink Company, Inc. Her objective is to find a position where she can utilize her critical thinking and industry experience to help a company achieve its goals and her long term career goals.

1. Aira Lynn M. Liwanag
Personal Details
Height : 5’1 Feet
Weight : 108 lbs
Complexion : Fair
Address : #853 (2A) Ma. Luisa St. Sampaloc, Manila
Mobile Number : 0935-877-7580
Email Address : aira.liwanag@gmail.com
Objective
Seeking a position in a company where in I can impart my critical thinking skills and industry
experiences, to achieve the company’s goals and vision and to achieve my long term career goals and
grow together with the company.
Educational Background
Secondary
The National Teachers College
(2005 - 2009)
Tertiary
Lyceum of the Philippines University
(2009 - 2013)
Bachelor of Science in Travel and Tourism Management
Qualifications
• Experienced In-house sales and customer service representative in Airfreight cargo logistics.
• Superb critical thinking and analytical mind to solve complex problems with efficiency.
• Excellent computer skills in wide variety of programs (i.e. MS Office, Amadeus, etc).
• Exceptionally good communication skills both written and verbal.
• Able to finish designated task on time and flexible to work on shifting time schedule.
• Hardworking, dedicated and patient in learning and dealing with daily task.
Work Experience
Skylink Company, Inc.
Forwarding Export Airfreight and Seafreight In-house Sales and Customer Service Representative
(August2013 – July2016)
• Key accounts management and total customer service provider.
o Shipment Booking and Monitoring
o Coordinator between airlines and customers
o Rate Quotations and Tele-Sales
o Billing and Documentation
o 24/7 On Call for Customer Assistance for Inquiries and Concerns

2. Trainings
Philippine Airlines, Inc.
Intern Cargo Sales
(December 2012-March 2013)
• Arranged Flight Bookings (Reservations)
• Summarized Rate Materialization of New Accounts – International Sales
• Data Encoding of Flight Manifest
• Phone Inquiries
LogPose Travel and Tours Company
Intern Staff
(April – June 2012)
• Arranged Hotel Room Availabilities (Land Transfers)
• Managed Phone Inquiries (Bookings)
• Passenger Flight bookings using Amadeus
Seminars Attended
Amadeus e-Learning
Reservation Essentials
22nd Philippine Travel Mart
SMX Convention
Front Office Operations Seminar
The Bayleaf Intramuros
Foldaway
An Interactive Seminar for Tourism and Cruiseline Students (Event Organizer)
Character References
• ANGELA AGUILAR
Sales Executive
Freight Works – GSA of Malaysian Airlines
8510287/09175526466
• ANGELITO PARADA
Cargo Load Analyst
Philippine Airlines – Cargo Sales
8533059/09065089478
• ANN DARYL BERMACHEA
Food and Beverage Operations Professor
Lyceum of the Philippines University
09164073424