This document is a resume for Conner McComas summarizing his education and work experience in hospitality and customer service. It lists his bachelor's degree in communications from Indiana University-Purdue University Indianapolis where he was on the Dean's List for 8 semesters. It also outlines his experience in front desk and event services roles at Courtyard by Marriott and JW Marriott Indianapolis demonstrating strong communication, customer service and problem solving skills. References are provided from various managers and employers.

1. Rennoc1991@gmail.com 317-642-7269
3711 S 375 E Waldron, IN 46182
CONNER MCCOMAS
OBJECTIVE I wish for the opportunity to flex my abilities for a progressive
company that is always on the cutting edge of hospitality and
customer service
EDUCATION INDIANAPOLIS UNIVERSITY-PURDUE UNIVERISTYINDIANAPOLIS—COMMUNICATIONS B.A. (2014)
Lambda Pi Eta Honor Society Member
 Organizational Communications
 InterpersonalCommunications
 Communications Research—Qualitative/Quantitative
 New Media Research
 Tourism/Event Management
 Acting
 American Sign Language
 Business Studies—Microsoft Excel, Access
 Dean’s List—8 Semesters
EXPERIENCE FrontDesk Agent, Courtyard by Marriott September 2014—Present
 Check-in and Checkout all guests in a friendly,timely and professional manner
 Diagnose and resolve any guest service issues including billing issues and room issues
 Use Guest’s name and personalize each guest experience
 Make reservations for future guests and provide information for the surrounding area
 Recipient of Associate of the Month-December 2014
Event Services, JW Marriot Indianapolis March 2014—August 2014
 Assist guests in a timely, efficient and polite manner
 Set up events ranging from meetings of VIP guests, to receptions of over 2000 people
 Exceed guest expectations during their every visit
 Know surrounding area well enough to provide guests with several maritime options
 Turn rooms to newevents in a very fast manner
Customer Service, Dollar Tree corporation July 2011—March 2014
 Assist customers in a variety of ways
 Implement Problem solving skills
 Assist customers on purchases
 Trained 13 new employees and worked on many projects as a team
 Awarded title of cashier/stocker of the week numerous times
SKILLS & ABILITIES  Extensive Communication Skills & Theme Park Knowledge
 Excel in speaking to large groups and giving presentations
 Thorough understanding of organizational communications
 Relaying information accurately between parties
 Qualitative Analysis/Survey Administering
 Proficient in FOSSE computer program
 Excel, Access, Word, PowerPoint 2007-2013
 Microsoft Windows XP, Vista, 7, 8 ---Mac OSX
 Accumulating more than 200 hours of volunteer work and charity engagements
 Guest Services and hospitality

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REFERENCES TommySmithCHA
General Manager—Courtyard by Marriott
Hotel—812-424-4242
Cell—502-299-8903
NoahRasche
Assistant General Manager—Courtyard by Marriott
Hotel—812-424-4242
Cell—812-664-4903
Nathan Weirich
Senior EventServices Manager—JW Marriott Indianapolis
Hotel—317-860-5800
Direct—317-860-6560
Fax—317-860-5810
JesusAdaleVicente
EventServices Manager—JW Marriott Indianapolis
Hotel--317-860-5800
Direct--317-860-6560
RyanNave
EventServices Lead Supervisor—JWMarriott Indianapolis
Direct—317-860-6560
Cell—317-979-5291
Randall Reyes
JWMarriot Indianapolis EventServices Coworker
Cell--(505)-301-5154
ChristyMerchant
Waldron Elementary School Principal/Employer
School--(765)-525-6505
Emily Moore
DollarTree Management/Employer
Cell--(317)-642-7272
Jim Stafford
FormerEconomicsInstructor
Cell--(317)392-4782