Teresa Sharp has over 15 years of experience in customer sales, service, and support roles. She has a proven track record of researching customer needs, providing product insights, emphasizing features and benefits, and ensuring delivery commitments are met. Her skills include excellent communication, proficiency with MS Office, inventory management, and working in fast-paced environments. References are available upon request.

1. Teresa Sharp
325 Manack Rd.
Hampton, VA 23669
Mobile: 757-788-9900
Email: teresa@klipsch.net
Work Experience:
Customer Sales & Service Rep., Applied Industrial Technologies 10/2006 – Present
Research customer needs and provide productinsight
Emphasize service or productfeatures and benefits,quote prices and prepare sales order reports or forms
Provide customer service for status on orders,ensuring the deliverycommitmentto clients is met
Handle cancellations or changes in sales order and communicate the changes with the sales team
Complete the order process with vendors
Participate in training sessions,meetings,skill building
Cooperate with Account Managers and Sales Supervisor to determine essential strategic approaches for sales
Create and deliver qualified chances to Accounts Managers where allowed
Capture accurate information in Customer Relationship Management system
Shipping,receiving and deliveries for customers
Maintain inventory
SAP program user
Skills and Specifications
Able to work in fast-paced,self-directed environment
Exceptional verbal and written communication skills
Proficientlevel computer skills including MS Word, Excel and Outlook
Excellent telephone sales personalityskills
Highly energetic and self-starter
Able to the activities with shifting priorities
Honest,assertive and systematic
Assistant Office Manager, General Technologies, Inc. 9/1984 – 10/2006
Research customer needs and provide productinsight
Recruitnew accounts and provide outside sales assistance
Provide quality customer service
Answer multi-line phones,screen calls,respond to questions, take messages and refer callers to appropriate
personnel
Quote customers
Complete the order process with vendors
Oversee shipping,receiving and deliveries for all customers
Purchase and Maintain inventory
Utilize Quick Books
Security Clearance:
Transportation Worker Identification Credential card
DepartmentofDefense RAPIDGate pass

2. Affiliations:
NewportNew Moose Lodge
2002-2006 Coordinated and executed local Toys for Tots Campaign
2003 Coordinated and executed local Youth Involvement Symposium
Virginia Living Museum
2008-2010 Volunteer for special events
References upon request