Meah Clark is seeking an office role in administration, customer service, management, office management, payroll, or finance. She has 20 years of experience in technical support, customer service, office management, and sales. Her background includes coordinating training courses, assisting customers, managing employees, running reports in systems like SAP and Salesforce, and helping customers with credit issues. She has a high school diploma and is pursuing a degree in healthcare management.

1. Meah Clark
Quakertown PA 18951
meah17044@gmail.com
717-513-6329
610-346-7230
Office professional seeking a long-term, critical and well respected role in
administration, customer service, management, office management, payroll, or finance.
Highly organized, detailed oriented individual who is an excellent communicator,
utilizing critical thinking and problem solving skills.
08/2006- 1/2016 GE Inspection Technologies Lewistown, PA
Tech Support Level 1: Assisted customers with technical issues on five different product lines.
Logged cases in Salesforce.com in order to track response time and ran reports on volume of calls/cases
received & overall TAT and resolution of customer issues. Received several perfect 10 NPS surveys back
from happy customers whom I was able to resolve their issues and solve their applications. Resolved
Customer Issue Resolution cases – saving customers $ and downtime. Leveraged SAP knowledge to
easily assist customers & find the part #’s they required - getting their systems back up and running.
Continued to also support some CSR duties in addition to my new position.
North America Customer Care Team Lead: Approved employee’s time & ran weekly reports
within Kronos time system. Assisted finance with payroll. Traveled between the three sites – TX, NY, &
PA assisting in the management of 21 CSR’s. I worked closely with my manager to align internal
operating procedures across the 3 locations to improve business processes, profitability, and team
productivity. Also as the Commercial SAP Super User I assisted the business with the commercial design,
testing, and implementation of SAP - ERP system 2011 thru 2012. Also assisted with customizing
Salesforce.com for our business launching it at all three sites within the same month. Created reports
within SAP & Salesforce.com to assist with Block Management, past due orders, customer inquiries,
Backlog, and Sales reports.
Customer Service Representative: Assisted customers, NAFTA sales force, and internal cross
functional teams on exceeding business goals and improvements ensuring fast TAT on quotes, orders,
and fast shipments while also focusing on strong customer support and data entry accuracy. Known as
the resident expert on my team as I had specialized in each of the five Product Lines in Lewistown
throughout my career as a CSR. Assisted in several NPI launches ensuring the new products were
successful.
07/2005-07/2006 Adecco / GE Inspection Technologies Lewistown, PA
Training Program Coordinator: Coordinated all Non-destructive training courses held all over
the US. Enrolled Students, processed orders, set up instructors, arranged travel and lodging, and shipped
equipment. Kept an equipment record log ordering new equipment when needed. Kept all training
manuals up to date with new technology advances. Issued customer course certificates, and kept
meticulous logs of certified inspectors and training records. Highly involved in several NPI launches
ensuring all documentation and training records were kept up to date.

2. 11/2004-07/2005 Spankey's Auto Sales Lewistown, PA
Car Salesman: Sales of used vehicles, phone sales, customer assistance, filing, faxing, copying,
checking credit reports, assisting customers and financial institutions with the auto loan process.
04/2004-11/2004 Alternative Credit Rehabilitation Lewistown, PA
Office Manager/Credit Consultant: Daily reports, Employee timecards and payroll, QuickBooks,
billing, phone sales, customer assistance, filing, faxing, copying, checking credit reports, and creating
legal documents to creditors. Assisted customers with legal agency's ensuring they received the best
rates with their credit card companies.
08/2001-03/2004 ICT Group Burnham, PA
2nd Shift Supervisor: Responsible for over 30 Telephone Sales Representative's conduct,
training, and productivity. Responsible for daily reports & conference calls with Corporate Headquarters,
employee time reports, and assisted in payroll. Operated a large CPS central dialer system.
Training:
Essential Leadership: Change Acceleration Process - CAP COACHES WORKSHOP (CAPCW) 2014
CMF Admin Training (2012) SAP Super User Training (2011)
Export Compliance Training (2006) Ultrasonic Level 1 & Level 2 (2005)
Lean Six Sigma - Greenbelt Training (2013) Reality Charting (2014)
Quality Training – NCA Defect (2014) Salesforce.com Super User (2013)
Microsoft office 2010 Certified
Education:
 High School graduate – Indian Valley High School class of 1999.
 Currently pursuing my degree in Healthcare Management and Administration with Ashford
University online.

3. References:
Name:TennysonJames
JobTitle:Technical SupportManager
Years Known:6
Day Phone:(717) 348-9048
Email:Tennyson.james@ge.com
Name:Grace M. Mohr
JobTitle:Technical SupportLead
Years Known:10
Day Phone:(717) 513-7805
Email:grace.mohr@ge.com
Name:CathyStuck Leister
JobTitle:CustomerCare Specialist
Years Known:9
Day Phone:(717) 437-6034
Email:Stuck75@gmail.com
Name:Mark McCrea
JobTitle:Technical SupportUT/EC Specialist
Years Known:10
Day Phone:(814) 466-3115
Email:mmccrea333@comcast.net