Jyoti Sharma has over 9 years of experience in administration, client management, and customer service across several industries and locations including Singapore, Malaysia, Oman, India, and China. She has a diploma in human resources and aviation/hospitality management and has held roles providing secretarial, administrative, and client support to senior executives as well as roles in customer relations, sales, and business development.

1. JYOTI SHARMA
PH NO: +65 85861312
jyotimeisha@hotmail.com
Visa Status: DP of a PEP Holder
Career Conspectus
 Over 9 years of global experience of working in administration and client management
services.
 Rich international experience of customer care in diverse locations (Singapore, Malaysia,
Oman, India and China) and cultures.
 Possess excellent interpersonal, customer relationship management and communication
skills; which are strongly complemented by a pleasing and pleasant personality.
 Impeccable record of providing high standard services to premium customers.
Work Experience
Gulf Petrochem Ltd – Singapore - Administrative – June 2013 to March 2015.
 Provided secretarial and administrative support to Vice President and Global Head
 Handling administrative enquiries from internal and external customers
 Managing travel arrangements for team and visitors to Singapore
 Prepared correspondence for board members and senior management including
teleconferences and local meetings
 Preparation of the budgets, file management and resource management
 Administered employment agreements and provided work & dependent pass support to the
team through interactions with Ministry of Manpower
 Establish and maintain supplier accounts along with inventory management
 Managed office shifting including identification of new location, debriefing the architects &
contractors, purchasing office furniture & fixtures, logistics etc.
 Organizing high profiled company events, staff welfare programs and offsite(s).
Fraser`s Hospitality & Management – Singapore - Client Relation Executive cum
Administrative Assistant – Feb 2013 to June 2013
 Coordinate management meetings and preparing Minutes of Meetings.
 Inventory/Resource control and management.
 Arranging in-house events.
 Responsible for Front Office operations and guest relations.
 Check-in and check-out of guests (knowledge of H.I.S system).
Natuzzi – India – Assistant Manager – Mar 2012 – Oct 2012
 Responsible for sales and operations of company’s high-end furniture in Delhi, India.
 Responsible for inventory management and store management.
 Liaise with logistics partners to ensure timely supply and receipt of high value items.
 Assist the senior management in day to business activities and client management.
Scorpion Technology – Malaysia – Business Development Professional – Mar 2011 to Nov
2011
 Responsible for business development across Middle East for four companies that could
provide turnkey solutions (Merchandise, Events, Production, Contract Management etc.) to
leading agencies including Qatar 2022 Bid Committee, Museum of Islamic Arts.
 Responsible for customer relationships for all clients from Middle East.

2.  Implementation support for branding and merchandise to Team Lotus (Formula 1).
Oman Air – Muscat, Oman – Senior Flight Supervisor – Jan’07 to Mar 2011.
 Since July`10, promoted as a senior flight supervisor.
 From Jan’07 to Jun’10 worked as a cabin crew in first/ business class
 Member of the elite team which brought Oman Air’s first Airbus 330 aircraft from Toulouse.
 Member of the first batch to get the training for the premium crew.
 In over three years of crew experience I never had any complaints from any customer.
 I have been appreciated by several customers for my excellent performance.
 Have my picture on Company`s website.
 Have promoted Oman Air during several media presentations.
Airhostess Academy – Delhi, India – Front Office executive– Nov’ 05 to Nov’ 06
 Within three months of working as a front office in HR department, my talent was recognized
and I got promoted as the corporate office reception.
 Have received appreciation mails from top management for providing quality services.
 Participated in several functions conducted by the company
 Coordinated management meetings and media presentation.
 Taken care of official filling and paper work.
 Arranged several meetings and staff gathering.
Harbin Huafeng Indian Street – Harbin, China – Customer Care Executive– Apr’ 05 to
Nov’ 05
 Part of the team that was responsible for promoting Indian culture in the region
 Was part of the team that organized several events such as fashion shows, cultural events
etc.
Professional Qualifications
EXAMINATION UNIVERSITY / SCHOOL YEAR
Diploma in Human
Resourses
Kaplan University (Singapore) TBC
Apr 2017
Diploma in Aviation &
Hospitality Management
Air-Hostess Academy (India)
o Industrial training
o First Aid Training from Red Cross Society
2005
Bachelor of Arts Correspondence from Allahabad University 2007
Bachelor of Commerce
(2 years)
Correspondence from Delhi University 2007
12th
AISSCE Ashok Memorial Public School (C.B.S.E) 2004
Key Achievements
 Participated with Air Hostess Academy in their mega-event conduct in March`2005 as a
back-stage coordinator, GRE.
 Represented Tata Group of Companies in their exhibition (January 2005)
 Participated with A.H.A. in their mobilizing for business promotion.
 Awarded by best student of the year in 2004, for discipline.