Isa Ryan has over 15 years of experience in hospitality, event planning, and customer service. She has worked as a catering sales manager, senior claims processor, senior sales administrator and event coordinator for Allstate Insurance, and as the owner/operator of a family restaurant. Ryan is pursuing an associate's degree in hospitality management with a focus on courses in IT, finance, food and beverage management, and lodging management. She is proficient in MS Office, AS400, and catering software.

1. ISA RYAN
P.O.BOX 1662
Greenwood Lake, New York 10927
845-644-4191 * lisamazzaryan@yahoo.com * Cell: 845-234-9137
Director of Sales ~ Committed to superior performance ~
PROFILE
Sales
Excellent customer service skills and possesses transferable skills as an experienced
owner and operator of a family restaurant. Demonstrates superior customer service skills
and acts as a positive role model for all employees. Continuously improves service by
assessing and addressing service problems. Immediately addresses service issues and
follows up to ensure guest satisfaction. Keeps team well informed of property,
promotions and events and is present and visible at customer events. Strong ability to
manage and direct catering, banquet and convention services (see events planner).
Controls products, services and facilities for maximum guest satisfaction. Ensures
compliance with all health & fire rules and regulation
Event Planner: (for Allstate Insurance)
Designs, plans, implements and administers meetings, conferences, workshops, trainings,
and events. Works as part of a team as lead planner on client meetings. Coordinates
client requirements, authorizes supporting services, and initiates contracts with
supporting vendors, in all phases of the conference and meeting planning processes.
Leads associates in providing general logistics and meeting planning support. Oversees
registration, site selection and hotel contracting, banquet event ordering, program
schedules and agenda, audiovisual planning, transportation plans, and on-site meeting
support plans. Prepares and distributes documents and packets of information. Manages
all data related to conference registrants including registration reports, rooming lists,
invitation mailing lists, tracking reports, nametags, and follows-up with guests to ensure
their requests or problems have been met to their satisfaction. Works within budget and
complies with sales regulation for financial arena.
ISA RYAN
P.O.BOX 1662
Greenwood Lake, New York 10927
845-644-4191 * lisamazzaryan@yahoo.com * Cell: 845-234-9137
Director of Sales ~ Committed to superior performance ~
PROFILE
Sales

2. Excellent customer service skills and possesses transferable skills as an experienced
owner and operator of a family restaurant. Demonstrates superior customer service skills
and acts as a positive role model for all employees. Continuously improves service by
assessing and addressing service problems. Immediately addresses service issues and
follows up to ensure guest satisfaction. Keeps team well informed of property,
promotions and events and is present and visible at customer events. Strong ability to
manage and direct catering, banquet and convention services (see events planner).
Controls products, services and facilities for maximum guest satisfaction. Ensures
compliance with all health & fire rules and regulation
Event Planner: (for Allstate Insurance)
Designs, plans, implements and administers meetings, conferences, workshops, trainings,
and events. Works as part of a team as lead planner on client meetings. Coordinates
client requirements, authorizes supporting services, and initiates contracts with
supporting vendors, in all phases of the conference and meeting planning processes.
Leads associates in providing general logistics and meeting planning support. Oversees
registration, site selection and hotel contracting, banquet event ordering, program
schedules and agenda, audiovisual planning, transportation plans, and on-site meeting
support plans. Prepares and distributes documents and packets of information. Manages
all data related to conference registrants including registration reports, rooming lists,
invitation mailing lists, tracking reports, nametags, and follows-up with guests to ensure
their requests or problems have been met to their satisfaction. Works within budget and
complies with sales regulation for financial arena.
WORK EXPERIENCE
Holiday Inn Hotel & Conference Center, Fishkill, New York July, 2009 to August, 2009
Catering Sales Manager/ Wedding Consultant
Create and maintain database ( Caterese)
Prospection new clients 5 per day
Networking ( Chamber of Commerce, The Knott)
Direct staff in sales process,
Effectively communicate with team
Follow up with clients/leads
Conduct tours of hotel
Create menu presentation and up selling of wine, entertainment, lighting
Negotiate & achieve maximum revenue with clients to their wishes
Closing of deal
Sales meetings
Team brainstorming ideas to motivate staff
Review forecast reports
Create all sales material and presentations via Powerpoint
Attend most event
Create Wedding Display with preferred vendors
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3. Negotiate contracts
Market all areas of hotel, delegate, and motivate fellow employees,
Creative planning, thinking and designing of events
Created vendor relationships towards marketing hotel and services
Decorate Wedding Display, update wedding styles, colors, themes, gifts
Involved in Tri State Bridal Shows
Market Hotel in Bridal Arena
Room Blocking
Execute all business and social functions
Developed local business relationships
Allstate Insurance Company, Fishkill, New York 2005-2009
Senior Claims Processor:
* Created more efficient method of monitoring spreadsheets of open claims
* Negotiate claims with vendors and customers
* Investigate and research claims
* Make payout decisions
* Dispatch adjusters to various automotive shops
* Assist customers with all phases of the claim process
* Arrange for Rental vehicles
* Order and review police reports and property damage claims
Allstate Insurance Company, Suffern, New York 2001-2005
Senior Sales Administrator and Event Coordinator:
* Supervised four person team
* Selected sites based on events' requirements
* Conducted contract negotiations and provided hotel conference rooms, guest room
accommodations, transportation, menus and entertainment
* Developed agendas, created manuals and other materials required for a successful
* Negotiated selection of speakers
* Worked with outside vendors regarding logistical, registration, and travel matters
* Coordinated and supervised all training sales events
* Booked rooms, planned menus, arranged entertainment and ordered gifts, flowers,
wine/champagne, et al. for VIPs
* Arranged travel via air, bus and car for groups
* Coordinated room set ups and audio visual requirements
* Negotiated billing arrangements
* Communicated daily with hotels sales staff and front desk
* Maintained positive relations with hotel staff for annual training
* Produced all sales training manuals
* Secured lodging for four day training at up scale properties; coordinated
entertainment, expenses and awards for group of 150
* Review contracts, BEO and budget
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4. * Process all payments within established budget guidelines
Family Restaurant The Pitt Stop Cafe 1995-1999
Owner / Operator:
* Ensured an optimal dinning experience
* Monitored compliance with health, sanitation and fire regulations regarding food
preparation, serving, and maintenance
* Planned menus focusing on nutritional value, palatability, popularity, and cost
* Monitored food preparation and methods, size of portions, garnishing and
presentation of food to ensure food is prepared and presented in a superior manner
* Directed worker training, resolved personnel problems, hired new staff, and evaluated
employee performance
* Scheduled cooks' assignments to ensure economical use of food and timely
preparation
* Estimated food, liquor, wine, and other beverage consumption and stocked
accordingly
* Monitor budget, and payroll records,
* Resolved customer issues
* Oversee and enforce nutrition standards for dining establishment based on accepted
industry standards
EDUCATION
University of Phoenix, Axia College
Pursuing an associate of arts degree in Hospitality Management
RELEVANT COURSES
IT and Hospitality Research - Finance for Hospitality Research - Food and Beverage
Management Research - Lodging and Management Research
COMPUTER SKILLS
* MS Word, Excel and PowerPoint
* Next Gen AS 400
Caterese, catering program
Allstate Insurance Company, Fishkill, New York 2005-2009
Senior Claims Processor:
* Created more efficient method of monitoring spreadsheets of open claims
* Negotiate claims with vendors and customers
* Investigate and research claims
* Make payout decisions
* Dispatch adjusters to various automotive shops
* Assist customers with all phases of the claim process
* Arrange for Rental vehicles
* Order and review police reports and property damage claims
4

5. Allstate Insurance Company, Suffern, New York 2001-2005
Senior Sales Administrator and Event Coordinator:
* Supervised four person team
* Selected sites based on events' requirements
* Conducted contract negotiations and provided hotel conference rooms, guest room
accommodations, transportation, menus and entertainment
* Developed agendas, created manuals and other materials required for a successful
* Negotiated selection of speakers
* Worked with outside vendors regarding logistical, registration, and travel matters
* Coordinated and supervised all training sales events
* Booked rooms, planned menus, arranged entertainment and ordered gifts, flowers,
wine/champagne, et al. for VIPs
* Arranged travel via air, bus and car for groups
* Coordinated room set ups and audio visual requirements
* Negotiated billing arrangements
* Communicated daily with hotels sales staff and front desk
* Maintained positive relations with hotel staff for annual training
* Produced all sales training manuals
* Secured lodging for four day training at up scale properties; coordinated
entertainment, expenses and awards for group of 150
* Review contracts, BEO and budget
* Process all payments within established budget guidelines
Family Restaurant The Pitt Stop Cafe 1995-1999
Owner / Operator:
* Ensured an optimal dinning experience
* Monitored compliance with health, sanitation and fire regulations regarding food
preparation, serving, and maintenance
* Planned menus focusing on nutritional value, palatability, popularity, and cost
* Monitored food preparation and methods, size of portions, garnishing and
presentation of food to ensure food is prepared and presented in a superior manner
* Directed worker training, resolved personnel problems, hired new staff, and evaluated
employee performance
* Scheduled cooks' assignments to ensure economical use of food and timely
preparation
* Estimated food, liquor, wine, and other beverage consumption and stocked
accordingly
* Monitor budget, and payroll records,
* Resolved customer issues
* Oversee and enforce nutrition standards for dining establishment based on accepted
industry standards
EDUCATION
5

6. University of Phoenix, Axia College
Pursuing an associate of arts degree in Hospitality Management
RELEVANT COURSES
IT and Hospitality Research - Finance for Hospitality Research - Food and Beverage
Management Research - Lodging and Management Research
COMPUTER SKILLS
* MS Word, Excel and PowerPoint
* Next Gen AS 400
Caterese, catering program
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