Kerry R. Hannifan is a highly motivated professional with over 25 years of experience in sales and hospitality. She has a proven track record of outperforming revenue goals, developing new business, and providing excellent customer service. She is skilled in strategic planning, account management, customer retention, and new business development. Currently she works as the Sales Operations Manager for Maine's Paper & Food Service, where she uses data analysis to identify growth opportunities and increase sales.

1. Kerry R. Hannifan
33 Cherrywood Drive, Goshen, NY 10924
krhannifan@hotmail.com | LinkedIn.com/in/KerryHannifan | Cell: (914) 263-4617
Highly motivated and results-driven professional with more than 25 years of experience in the Sales and Hospitality
industries. Proven track record of outperforming revenue goals; developing new business; delivering high levels of
customer service; and ability to adapt to new environments and products. Exceptional rapport and relationship
building skills with new prospects, existing customers and team members. Applies persuasive communication skills
to specific customer and situational requirements. Driven to seek out, identify and capture new business to improve
bottom-line. Working knowledge of Spanish.
AREAS OF EXPERTISE
► Account Management & Development ► Strategic Business Planning ► Customer Service / Retention
► Exceptional Organization ► SAP Data Analysis ► Sales & Marketing Strategies
► Relationship Building ► Inventory Control / Management► New Business Development
► Negotiation Skills ► Advertising & Publicity ► P&L Responsibility
► Customer Needs Assessment ► Event Planning & Promotions ► Market Trend Analysis
CAREER HIGHLIGHTS
 Company’s first Sales Operations Manager – Promoted in 2014 directly by C.E.O to work with 3 Regional
and 18 Territory Managers, totaling over $40 million in sales, to initiate strategies for growing market share
(Maine’s).
 Growing a sales territory to over $ 2,500,000 in annual sales in first 1.5 years by focusing on new business
development (Maine's).
 Generated additional $500,000 in revenues by focusing on off-premise catering (Rest. X).
 Reduced food costs by working closely with Executive Chef (Rest. X).
 Increased sales of food and beverage items by leading pre-shift meetings with staff to promote brands (Rest
X).
PROFESSIONAL EXPERIENCE
Maine's Paper & Food Service, Conklin, NY 2010-Present
Sales Operations Manager
Used analytics to identify growth opportunities by product category, by restaurant type, or by individual products.
Investigated opportunities in the field alongside Regional Managers and Salespeople, and set strategies for growing
business. Increased selling time and effectiveness for Salespeople by coaching and driving initiatives such as; Roll-
out of Upgraded On-line order system, Improvements to Salesperson Point of Sale software, On-Line payment
options (ACH), and targeted campaigns.
• Achieved budgeted sales goals in first 2 years of employment (2010-2011)
• Achieved budgeted sales goals for 3 Regions collectively in 2016
• Training and development of new Salespeople & Managers to further exceed company goals
River Palm Terrace, Mahwah, NJ 2009 – 2010
Bar Manager / Floor Manager
Responsible for the bar inventory and service for one of New Jersey’s top steakhouse restaurant with annual sales
of $3 million. Assist in management of restaurant.
• Trained & developed new Bartender & Service Employees
Restaurant X and Bully Boy Bar, Congers, NY 1998 –
2008
General Manager
Led daily operations for award-winning, Zagat-rated restaurant with annual sales of $3 million and 70 employees;
scheduled staff, purchased food and drinks, controlled costs, managed inventory and budget. Collected and
analyzed financial data to develop accurate projections and ensure profitability. Handled inquiries from media and
managed various events, both on premise and off premise.

2. • Hiring, interviewing, development & training of new Front of House employees.
• Increased catering sales by 20% from 2004-2008

3. EDUCATION & TRAINING
University of Arizona, Tucson, AZ
Completed 80 credits towards Bachelor’s degree in Computer Science
COMPUTER SKILLS
SAP; Microsoft Office Suite: Outlook, Word, Excel, PowerPoint; Micros and other Point-of-Sale Systems
CERTIFICATIONS / PROFESSIONAL AFFILIATIONS
Sommelier Society of America Captains Course 2001, New York, NY
SUNY BROOME MANAGEMENT TRAINING SEMINARS- Communication and Respect in the Workplace,
Excel Courses (Level I, II & III), Generations in the Workplace, Management Training