Theodore M. Grosse has over 20 years of experience in customer service, collections, operations and facilities management across multiple industries. He has a strong track record of meeting compliance requirements and using organization and people skills to build high-performing teams. Grosse's experience includes roles as a collections team leader, area manager, facilities and personnel manager, and assistant manager. He has expertise in customer service, employee management, and ensuring business efficiency.

1. TheodoreM. Grosse
PROFESSIONALEXPERIENCE
Experienced in customer service, collections, operations and facilities management with numerous years of experience in multiple
industries. Strong compliance expertise, organizational and people skills with a team building philosophy.
AREAS of IMPACT
Friendly | Organized | Goal Orientated | Collaborative Team-member
Self-starter | Project Lead Development | Time-Management
Collection Compliance Expertise | Efficient
SUMMARYOF QUALIFICATIONS
September 2010 – December 2015 Van Ru Credit Corporation Milwaukee, WI
(business liquidate on 12/03/2015)
Place of Employment Verifier, General State Law (GSL)
 Connected with employers to verify debtor information to facilitate garnishment transaction.
 Accomplished garnishment documentation and follow-up for debtor in multiple states; following all collection compliance for
Federal and State law.
 Concise notes on accounts to the point of anyone following up would be able to continue from my notes while still adhering to
state and federal laws.
 Mature, professional and precise telephone mannerisms and excellent communication skills.
Identity Verifier, Department of Education (DOE), Oct 2011 – Dec 2015
 Experienced in FDCPA compliance, multi-state compliance and organizational compliance.
 Verified risk and ability to repay analysis of debtor; then handed-off to a collector.
Collections Team Leader, Sept 2010– July 2011
 Lead a team of collectors to accomplished collections for Michigan Guaranty Services on defaulted student loans. The focus was in
meeting debtors needs to improve consumer credit, while accomplishing organizational goals. Developed arepor and an
implementation of payment plans with debtors allowing debtors to bypass garnishment and tax return interception.
 Assisted in business efficiently where needed and promoted this mindset within the team.
January 2005 –April 2010 Clean Power Milwaukee, WI
Northeast Area Manager
Mequon-Port Washington and Northeast Milwaukee
 Creating relationships and empowering employees to offer exceptional customer service. Listening to customer needs and
recognizing added value to meet their objectives for cleaning and finding cost efficiencies for their business.
 Human Capital Management included interviews, employee evaluations, training, new employee orientations, scheduling and
implementing a friendly and helpful environment to ensure excellent customer service.
 Recognizing areas of efficiency within the organization and being relied upon for input and guidance in areas to control labor
and business costs.
o Certifications Include: IICRC-Certified CarpetTechnician,IICRC-CertifiedFloor Care Technician,and RBSM-RegisteredBuilding
Service Manager
May 2003 - December 2004 Cousin’s Subs Milwaukee, WI
Store Manager, MillerParkway – Hales Corners –Muskego and Milwaukee
 Managed various Milwaukee stores with longevity and success created at Miller Parkway. Trained employee teams at 3 of
the Cousin’s Stores and developed teams of employees to offer #1 customer service.
 Met organizational strategies and objectives with profit focus met through efficiencies in food costs and labor costs. Managed
and maintained inventories, labor and costs. Recognizing efficiencies and developing process improvements.
e-mail: Theodore_grosse@yahoo.com
cell: 262-309-2386

2. 2
Theodore M. Grosse
June 2001- May 2003 Lakeview Lanes & Entertainment Center Pewaukee, WI
Facilities and Personnel Manager
Lodge Restaurant, Bowling Lanes, Bar Area, Cruise Boat, and Wedding Hall
 Employee management duties included interviews, employee evaluations, training and scheduling with an emphasis on
creating a friendly and helpful environment to ensure excellent customer service.
 Maintained inventories: food, wine, bar/beverage, and all special order products/areas.
 Scheduledgroup functions: 90passengerboat excursions,bowlingteam tournaments,childbowlingbirthday parties,andadult
bowling birthday parties. Coordinated and hosted city tournaments.
 Focusedon profitability by analyzinglaborcosts, as well as monitoringliquorandfood prices –tomaintainmaximum efficiency.
Coordinated with management and staff on the design and implementation of weekly marketing promotions for each facility.
 Accomplished in all aspects of bookkeeping and payroll. Duties included daily and monthly bookkeeping, register balancing,
and currency controls.
 Responsible for maintaining the grounds of the facilities. Duties included general maintenance and the coordination of
contracted maintenance professionals.
 Aided in the design and development of a new restaurant bar area; including purchasing and placement of equipment and
fixtures, and maintaining inventory of bar supplies with cost effective considerations.
August 1997 – June 2001 Duesters Lanes Milwaukee, WI
Assistant Manager
 Responsible for all business operations in the absence of the manager.
 Scheduled staff for proper customer service coverage.
 Purchased liquor and food for bar area and entertainment purposes.
 Duties included a variety of functions: opening and closing establishment, balancing cash registers, bartending, bowling
machine maintenance, and oiling of lanes manually.
 Assisted bowling league secretary with team scheduling issues.
 Facilitated tournaments by working with the director and the G.M.B.A. Association.
April 1995 – July 1997 De Cristo’s Italian Restaurant Milwaukee, WI
Bar Manager
 Networked with area businesses in establishing a good business relationship. This escalated into increased sales in deliveries
and parties.
 Experienced in bartending and food preparation/cooking. Managed employees and trained to offer exceptional service.
 Welcomed customer concerns and turned a negative situation into a loyal customer.
COMPUTER EXPERIENCE
Software: MS Office and Kronos (payroll), Accurint, Noble, FACS, Work Number Site and fluent with Google. Internet
accomplished.
INTERESTS & ACTIVITIES
Enjoy fishing, bowling, golfing, and collecting antique lures.
References: Available upon request.