Remote conferencing and collaboration is a key asset to your business and is increasingly becoming embedded in teaching and learning. This session showed how simple it is to videoconference with Vscene and the cost savings and improved productivity it offers for IT staff and Vscene users.

2. Vscene
Remote conferencing and collaboration
Tim Boundy
Application development
Jisc

4. Why this is so difficult?
Why this is worth it?
How we can help?

5. It was either this or Cher….
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7. » 1995 to 2014
» Used by education, research, administration, content providers
» Snapshot on 30 July 2014…
› 8,151 videoconferencing systems
› 9,866 users
› 1,112 organisations
› ~50,000 conferences per year
The JanetVideoconference Service (JVCS)
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» address updated customer requirements
» consider new use models
» respond to feedback
» avoid a single point of failure
» reduce costs (£1.6 million p.a. to run)
We needed to:
Change was required
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» Operational model
» Financial model
» Support arrangements
» Technical solution
An opportunity to review:
Change was required
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11. Why this is so difficult?
Why this is worth it?
How we can help?

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Telepresence options: Cloud videoconferencing interop services
Just make it work...
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13. Do I …
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All these concepts influence:
join / call / connect / dial /
book / schedule / launch /
just wait…
expectations service design
“What happens when I click Start”?
“I don’t understand what’s going on”.

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» A1: “No. Please stop asking that”
Q: “Can’t we just have one system that works with everything”?
“What happens when I click Start”?
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» A2: “I’ll do my best”

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Who
What Where
When
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Who
What Where
When
Person to person
vs
Video system calls
video system
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Who
What Where
When
Person to person
vs
Video system calls
video system
Shared physical
rooms
vs
Personal endpoints
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Who
What Where
When
Person to person
vs
Video system calls
video system
Shared physical
rooms
vs
Personal endpoints
On demand
vs
Scheduled (booked)
events
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Who
What Where
When
Person to person
vs
Video system calls
video system
Shared physical
rooms
vs
Personal endpoints
On demand
vs
Scheduled (booked)
events
Semi-permanent
virtual room
vs
Temporarily brought
together
10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

20. Why this is so difficult?
Why this is worth it?
How we can help?

21. » In 2012*VC saved the UK Higher Education sector:
› £66 million costs
› 10.25k tonnes net of emitted CO2
» For the nine universities studied in detail, savings were between
£152k and £1.6million pa
» Each meeting replaced by aVC saved an average of £175
*SusteIT initiative: “Financial and Greenhouse Gas Impacts of Conferencing andVirtual
Meetings in UK Universities” core.kmi.open.ac.uk/display/18440789
Why this is worth it..?
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22. Boring!
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23. Tiring!
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27. » People and conversations, not systems and connections
» Self-service through an intuitive interface, anyone can do this
» Interoperate to create an open community, not a closed
ecosystem
A paradigm shift
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28. » More browser-based desktop client use, less reliance on
expensive dedicated suites
» More focus on immediate conferences (but still support
scheduled meetings, e.g. for teaching)
» New features like personal virtual meeting rooms and more
streaming options
» An international platform…
A paradigm shift
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» Launch/schedule a conference
» Manage a live conference
» Use a meeting room
Video tutorials:
Look and feel
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30. » Education and research
› centrally funded for schools, colleges, universities, research
» Public services
› reduced rate for public sector bodies
» Commercial
› for providers of education content, services, or collaborations
» International education and research
› GDP-based calculation for other NRENs
Tariff structure
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31. » Uses the same calculation as the GÉANT Cost Sharing Model to
generate a starting price, then negotiation
» Bolt on options available:
› MCU integration
› User migration
› Interface language translation
› Branding
» ‘Super Organisations’ allow NRENs to organise and manage their
own customers
» Charge vs. usage reviewed annually to ensure value for money
Vscene for HEAnet
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32. Hours of service Target availability
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» The service is available 24 hours
a day, 7 days a week, all year
Support and fault management
» The help line is staffed from:
› 8am to 9pm (GMT) Mon to Fri
› 8am to 5pm (GMT) Saturday
(excluding Christmas day,
Boxing day, NewYear's day
and Good Friday)
» Videoconferencing service
and booking service: 99%
» Gatekeeper hierarchy and
gatekeeper service: 99.5%
» Service-affecting maintenance
is capped at 0.5% and is
normally carried out with at
least two weeks' notice.
Service Levels
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» be the best integrated video comms platform available
» be tailored to the needs of education and research, and responsive
to customer feedback
» enhance teaching and learning, support research and facilitate
collaboration
» allows you to communicate easily with whoever you need to,
whenever you want to, and wherever you are
We wantVscene to:
Aspirations
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» Live demonstrations on the
Vscene stand – come and have
a go!
» Get a reminder of the event –
have your photo taken in the
Vscene camper van
Visit theVscene stand
flickr.com/photos/11496967@N07/
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35. Find out more…
Contact…
Tim Boundy
Applications and video
development team manager
tim.boundy@jisc.ac.uk
vscene.jisc.ac.uk

36. Videoconference etiquette
How to look like a pro onVC

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The blackhead spotter

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Peepo…..

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Who needs a body when you canVC

40. Got to go… Gotham needs me
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Gnome conferencing

42. In the first two minutes work out how the conference situation
effects your ability to communicate.
» Is there a delay – can I just talk?
» Do I need to mute / unmute?
» Think about the view that everyone else has of you
Tell someone if there is a problem – don’t be too timid, but also don’t
ruin a meeting with your own issues.
Use a headset for a desktop client (feedback can be caused by
another site)
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Format Environment Numbers Tools
Small Meeting Videoconference 2 to 10 Vscene
Skype
Etc…
Workshop / larger
meeting / multiple
comms
Collaborative
environment
5 to 20 ish Visimeet
Adobe Connect
Etc…
Event or
Presentation to
more than 20
Live or pre-recorded
stream
20 to 1000s Live stream
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44. Find out more…
Contact…
Tim Boundy
Applications and video
development team manager
tim.boundy@jisc.ac.uk
vscene.jisc.ac.uk

46. Picture of schedule/launch page

47. Outline

48. Outline
Picture of schedule/launch page

49. Outline
Picture of schedule/launch page

50. Outline
Meeting Room Picture

51. Outline
Meeting Room Picture