Reliance Fresh is a supermarket chain owned by Reliance Retail. It positions itself as a neighborhood convenience store focused on fresh produce. Key aspects of its business model include private label products for higher margins, a farm-to-fork supply chain approach to ensure freshness, and a promotional strategy centered around bulk purchases, discounts on weekends, and rebates. Reliance Fresh aims to expand its store network across India while increasing sales through customer loyalty programs and engagement.

1. Sales Promotion for
Reliance Fresh
(APKA FRESH APKE PADAOS ME)
By
Moumita
Shatabdi
Sundari

2. COMPANY PROFILE
 Industry: Retail
 Type: Supermarket
 Chairman & Managing Director: Mukesh Ambani
 First Outlet: Hyderabad( Banjara Hills)
 Founded: 30th October 2006
 Headquarter: Mumbai

3. Product Range
 Vegetables and Fruits:
 Household items
 Food and Beverages- all private labelled and
premiere brands.
 Groceries –only private labelled items
 Dairy products
 Refrigerated products
 Non-Food items

4. Positioning
 Reliance has positioned itself as a
convenience store or neighbourhood store.
 It is also related itself with freshness in the
customers mind.

5. • Generally located in small commercial
complexes close to 3-4 big residential areas
• Observation: found close to ‘Crossroads’
• Enjoy a clear view from the road
5
Reliance Fresh : Place

6.  The main idea behind every effort is to make a
bulk purchase
 Saturday and Sunday are considered as discount
and scheme day.
 Rebates and Premiums focusing on bill value
 Audio visual tools been employed
6
Reliance Fresh : Promotion

7.  Product Mix consists of Fresh Fruits,
Vegetables, Dairy products, Frozen Items,
Groceries, cosmetics and Daily Use products.
 Less Assortment but focus on specific product
categories like vegetables, dairy products,
detergents, fruits and daily use items
7
Reliance Fresh : Products

8. • The pure foods convenience store model of Reliance
Fresh requires far less space than a full-fledged
supermarket
• Most of these outlets need around only 2,000-5,000 sq.
ft
• Simple, colorful but cramped
• Separate entry and exit point
• Chocolates and other kids items were nearby cash
counter
• Vegetables and Fruits items were in display near entry
gate
8
Reliance Fresh : Presentation

9. Layout and ambience –
Well Lit, Neat, Bright and Easy to read Signs

10.  Low prized Private labels
 Discount on bulk buying
 Measures taken to reduce the length of Supply
Chain thereby purchase directly from farmers,
which is in turn sent to distribution centre.
 Two times supply of vegetable and fruits daily
to ensure “fresh”
10
Reliance Fresh : Pricing

11. • 2 shift staff for small stores and 3 shift staff for
larger ones
• 5 to 6 sales persons per shift
• Staff uniform: red, green and blue
• 1 week training given to staff
11
Reliance Fresh : Personnel

12. THE FARM TO FORK MODEL
(RELIANCE FRESH)

13. • Reliance Fresh’s shelves provide an indication that
the group is looking for higher margins. Most of
the staples are under its own private label brand —
‘ Reliance Select’.
• Excepting a few packets of Nestlé's Maggi, or
MTR’s masalas or Pepsi’s Lays chips, there is very
little shelf space given to the big brand owners in
the country.
• Reason: Private labels offer far better profit margin
to the retailer than branded products of FMCG
companies.
13
Reliance Fresh : Private labels

14. STATEGY
Highlights the saving
Affordable brands
Wide Range to
choose from
BRANDS
GLEN Cooktops-GL 1046 PLCB
INALSA Cooktop 2 Burner –Harmony
PREETHI GAS STOVE DUAL FLAME
GS610

15. STATEGY
Highlights the saving
Affordable brands
Wide Range to choose
from
Excellent aesthetics
BRANDS
Aristo
Pratap
Signoraware

16. Sales Promotion:
The main idea behind every effort is to make a bulk purchase.
Saturday and Sunday are considered as discount and scheme
day.
Two types of offer:
1. BOGO (Buy one get one free)
2. BXGY (Buy X product get Y product free)
Rebates and Premiums focusing on bill value.
Auto material inside the store including the latest promotions
& offers.
Point of Purchase displays are used at reliance fresh to
communicate the benefits of a product.
Festive season special offers.
Live announcement & Spot discount.

17. Cont….
Reliance Fresh Membership Cards.
Social events & store tour.
Providing gifts- free goods.
What Reliance Fresh is doing?
To increase sales volume:
Concentrate on Visual Merchandising.
New concept of promotional strategy.
One to One Marketing.
Direct & long term relationship with farmers and manufacturers.
Providing concessional long term loans to farmers.

18. Push v/s pull strategies

19. PUSH STRATEGY
 Point of sale displays.
 Special Displays.
 Dealers Premium, Gifts.
 Advertising materials.
 Catalogs and brochure.
 Events.
 Sampling.

20. PULL STRATEGY
 Coupons
 Samples
 Premium and gifts
 Refunds/Rebates
 POP advertisement.

21. Swot analysis
Private label sale – own products
(Reliance Select)
Contract Farming
Network – 1600 channels in villages
Poor inventory control
Staff – Lack of knowledge
about products
Parking
Farm to fork, No middlemen,
Farmers – Customer
Hundreds of farmers – 1
million farmers – next five
years
International Retail Giants:
Carrefour, Metro AG, Tesco.
Bharti – Wallmart (Farm to
Fork)
Operating cost are too high
SWOT

22. COMPETITORS
 MORE
 Total Mall
 Spencers Daily
 Namdhari Fresh
 Food World
 Nilgiris
 Auchan
 Spar Hypermarket
 Hyper City

23. Benefits
1.All under one roof
2.Wide range to choose
from
3.Information regarding
various offers
4.Loyalty programs and
benefits
1. Increased Footfall
2. Increase in sales
3. Ability to manage
merchandise based
on customer
information
Customers COMPANY

24. Future plans:
 Plans to invest Rs 25000 Crore in next 4 year in their
retail division
 Train students and housewives – Customer care &
Quality service – Part time job
 Every Indian Consumer
 New format of food and café – Reliance food
 Private label sale – Kirana store
 Pharmacy retail store
 6000 outlets – 784 cities
 Launch soaps, detergents, cosmetics and non FMCG
products – Private label