The document discusses the arrival, registration, assignment, and rooming process at hotels. It covers the various roles and steps involved, including valet attendants greeting guests arriving by car, doorpersons making a strong first impression, registering guests with or without reservations, assigning rooms, establishing credit, and finally rooming guests and providing additional services. Efficiency and quality of service are important to create positive guest experiences at every step of the process.
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
Check out in hotels is not just a set of tasks to be mechanically executed by a robotic front office staff. The Goodwill of the hotel rests so much upon this last stage of guest cycle that the students of hospitality must not learn this topic as just any other topic.
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
Front Office Hierarchy
Sub-departments of Front Office
Front Office Organizational Structure
Reservations
Front Desk
Bell Desk
Telephone Operator
Business Center
Concierge
Travel Desk
Guest Relation
Retail Stores
Qualities of Front Office staff
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
Check out in hotels is not just a set of tasks to be mechanically executed by a robotic front office staff. The Goodwill of the hotel rests so much upon this last stage of guest cycle that the students of hospitality must not learn this topic as just any other topic.
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
Front Office Hierarchy
Sub-departments of Front Office
Front Office Organizational Structure
Reservations
Front Desk
Bell Desk
Telephone Operator
Business Center
Concierge
Travel Desk
Guest Relation
Retail Stores
Qualities of Front Office staff
Procedure for receiving message on telephone and in person
paging and types of paging a guest
Handling guest room key cards
Processing of key cards
Handling guest mail
Wake up call
procedure of room change
Guest complaints and types
Hotel front office: A new way of thinking Karam Zaki
One of the critical issues is to satisfy your customer. You may achieve that goal if you help your staff to recognize their SOP in a decent way. I hope this tutorial helps tourism and hospitality educators and students to not widen the gap between the industry and the curriculum. Thanks go on to Jennefer Li, who add the value of the video included.
PPT for students of 2nd semester of hotel management, it gives a brief but adequate understanding of the concepts related to Guest Cycle in modern hotels.
Hotel Management - Understand Financial Statements and Analyse to gain useful...Manish Gupta
For personalized learning, practical assignments and one to one mentorship, you may subscribe to my online course on How to Analyse hotel financial statements. As a channel subscriber you will be 80% discount on full price. Click on link below
https://www.udemy.com/hotel-management/?couponCode=YOUTUBE
Support, Share and Subscribe to channel -
https://www.youtube.com/channel/UCOqzin5jiv05QubIYpc4xwA
Follow our Facebook Page -
https://www.facebook.com/ehotelmanagementschool/
This video series is dedicated to teach fundamentals of hotel operations and management. We will be releasing regular videos on learning and practical skills for understanding hotel operations, finance and management.
Subscribe to our Channel to get notifications
#hotel management, #Hotel Training, #Financial Statements
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
Procedure for receiving message on telephone and in person
paging and types of paging a guest
Handling guest room key cards
Processing of key cards
Handling guest mail
Wake up call
procedure of room change
Guest complaints and types
Hotel front office: A new way of thinking Karam Zaki
One of the critical issues is to satisfy your customer. You may achieve that goal if you help your staff to recognize their SOP in a decent way. I hope this tutorial helps tourism and hospitality educators and students to not widen the gap between the industry and the curriculum. Thanks go on to Jennefer Li, who add the value of the video included.
PPT for students of 2nd semester of hotel management, it gives a brief but adequate understanding of the concepts related to Guest Cycle in modern hotels.
Hotel Management - Understand Financial Statements and Analyse to gain useful...Manish Gupta
For personalized learning, practical assignments and one to one mentorship, you may subscribe to my online course on How to Analyse hotel financial statements. As a channel subscriber you will be 80% discount on full price. Click on link below
https://www.udemy.com/hotel-management/?couponCode=YOUTUBE
Support, Share and Subscribe to channel -
https://www.youtube.com/channel/UCOqzin5jiv05QubIYpc4xwA
Follow our Facebook Page -
https://www.facebook.com/ehotelmanagementschool/
This video series is dedicated to teach fundamentals of hotel operations and management. We will be releasing regular videos on learning and practical skills for understanding hotel operations, finance and management.
Subscribe to our Channel to get notifications
#hotel management, #Hotel Training, #Financial Statements
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
INTRODUCTION TO FRONT OFFICE:
the basics, such as the personnel under the front office department, their duties and responsibilities. and etc. SEE FOR YOURSELF.
Park Inn by Hotel & Conference Center Heathrow
Parking 4 airport provides the facility to park your car at 5-minute distance from the London biggest hotel.
For Detail:https://www.parking4airport.co.uk/blog/park-inn-hotel-conference-center-heathrow/
Hotel Services - Basic English for CommunicationWebHocTiengAnh
Học tiếng anh giao tiếp miễn phí, tình huống tiếng Anh giao tiếp cơ bản - đặt phòng và nhận phòng khách sạn - http://webhoctienganh.com/video-hotel-services-basic-english-for-communication-829.html
Xem các clip khác tại
http://webhoctienganh.com/l/clip-tieng-anh-giao-tiep-co-ban.html
What is Taj Mahal? Find details of Taj Mahal along with interesting trivia & facts. Plan your tour packages, book hotels in Agra with leading tour operators in India
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
After revision of this chapter with the help of the book of the universal Front office Gurus, Michael Kasavana & Richard M. Brooks, I felt this slide needed improvement.
Here it is! Please provide feedback for making it even more useful for all hospitality students...
Introduction to Reservations Department
Role of Reservations
Modes of Reservation
Sources of Reservation
Types of Reservation
Amendment Policy
Cancellation Policy
Dr Sunil Kumar PPT and Document Link details - Google Sheets.pdfDr. Sunil Kumar
All PPT Link to Download
title
Hunar se rozgar in f & b service theory manual
Co operation to other department on hotel
Upselling methods
Checkout system
Bell boys
Bell desk
Arrival & departure
Career in tourism
Careers in the hospitality industry
Check out procedure
Classification of hotels
Club service facilities in hotels
Concierge functions
Concierge
Definition of hospitality
Effective complants handling
Eva floor
front office basic
Functions of reservation &porters
Grooming standards
Group check in
Guest check out
How to hadle complaints
How to write job descriptions
Introduction to the hospitality industry
Jobspecification
Mail handling
Mission statement
Notes on duties of f.o staff
Registration
Reservation channels
Reservation modes
Reservation sources
Reservation&room selling procedures
Reservation
Reservations
Rooms all type
Sections of front office department in hotels
Skills of f.o
Telephone techniques
Time share
Types of hotels
Types of hotels
Types of rack rates
Types of reservation
Types of tourism
career path in hospitality
Yield management
Job interview attire slide show
Food and bevarage sections in hotels
G.d techniques
Group discussion
House keeping basics
Importance of h.k deptt
Improving communication
Interview presentation1
Interview questions
Interview questions
Interview
Interview preparation for_website_68141_72873
Interviewing skills
Interviewing skills
Interviewing powerselling
Inventory of linen
Laundry equipment notes
Laundry location
Laundry
M.p tourism
Manager skills ppt
Moments of truth
Motivation
Opl
Personal hygine
Personality devolopment
Ppt mtivation
Ppt on managerial skills
fish ppt
Providing execeptional service
Quality service delivery
Quality service
Research project on medical tourism
Resources successful interviews
Resume &interview
Resume&interview preparation
Room status
Safety by h.k deptt
Self introduction
Service types
Service
Solving the mystique of interviewing
Table setting
Types of interview
Uniforms
Various tourism
Wash cycle
What towear
state institute of hotel management , tilyar lake , rohtak News
state institute of hotel management , tilyar lake , rohtak
Body language
introduction to hk_dept.
Wines of port & spain
1 beer and beer service
2 wine service
Alcoholic beverage
Alcoholic beverages
American whicky
Armagnac
Basic of wine
Beer ok
Beer1
Bitters
Brandy
Brandy2
Champagne
Cocktail
Cocktails
Cognac
Dine with wine
Distillation
English gin
French wines
Gin
Gin
Gin2
Irish whiskey
Italain win
Italy win (2)
Ital y win
Liqueur
Liqueurs
Eating market dynamics
the leela kempinski gurgaon delhi ncr
3 deptt of hotels
Advertisements
INTRODUCTION OF HOSPITALITY INDUSTRY
Banquet
Banquets
Bar operations
Bar operatioon
Basicskill
Beverage service
Body language new
Body language
Body language
Breakfast ok
Buffet
C.v&interview preparation
Calcutta times bash
Career planning1
Cheese ok
Wine project
01 menage
02 preparation of table
03 standard cover
04 sequence of service
05 silver service
Resort Management is the comprehensive and strategic oversight of all operations within a resort property, aimed at delivering exceptional guest experiences and maximizing profitability. It involves the efficient coordination of various departments, including accommodations, food and beverage, recreational facilities, guest services, and administration.
A successful resort management team ensures that all aspects of the resort are functioning seamlessly to create a welcoming and enjoyable environment for guests. This includes maintaining the highest standards of customer service, implementing effective marketing and sales strategies, managing reservations and bookings, coordinating housekeeping and maintenance services, and overseeing financial operations.
Resort managers are responsible for setting the overall vision and direction of the property, developing strategic plans to attract and retain guests, and ensuring that the resort meets or exceeds guest expectations. They work closely with department heads and staff to provide ongoing training and guidance, fostering a culture of exceptional service and professionalism.
In addition to guest satisfaction, resort management also focuses on financial performance. Managers are responsible for budgeting, cost control, and revenue management to optimize profitability. They analyze market trends, monitor competitors, and make informed decisions to drive revenue growth and operational efficiency.
Resort management also involves maintaining and enhancing the resort's physical infrastructure, including buildings, landscapes, and amenities. This includes regular maintenance, renovations, and upgrades to ensure a visually appealing and well-maintained property.
Furthermore, resort managers must stay abreast of industry trends, technological advancements, and evolving guest preferences. They leverage this knowledge to implement innovative practices, adopt sustainable initiatives, and deliver unique experiences that set their resort apart from competitors.
Digital Marketing All Module Sunil Kumar.pptxDr. Sunil Kumar
Slide 1: Introduction
Welcome to the Digital Marketing Presentation
Overview of the power and potential of digital marketing
Slide 2: What is Digital Marketing?
Definition of digital marketing
Importance of digital marketing in today's business landscape
Slide 3: Key Components of Digital Marketing
Search Engine Optimization (SEO)
Pay-Per-Click Advertising (PPC)
Social Media Marketing
Email Marketing
Content Marketing
Influencer Marketing
Slide 4: Benefits of Digital Marketing
Increased brand visibility and recognition
Enhanced targeting and personalization
Improved customer engagement and interaction
Higher conversion rates and ROI
Real-time tracking and analytics
Slide 5: Digital Marketing Channels
Website and Landing Pages
Search Engines (Google, Bing, etc.)
Social Media Platforms (Facebook, Instagram, LinkedIn, Twitter)
Email Platforms (Mailchimp, Constant Contact, etc.)
Online Advertising Networks (Google Ads, Facebook Ads, etc.)
Slide 6: Developing a Digital Marketing Strategy
Identifying business objectives and goals
Understanding target audience and buyer personas
Selecting the right digital marketing channels
Creating compelling content and messaging
Implementing effective tracking and measurement
Slide 7: Digital Marketing Tools and Technologies
Analytics platforms (Google Analytics, Adobe Analytics)
Customer Relationship Management (CRM) software
Marketing Automation tools (HubSpot, Marketo, etc.)
Social media management and scheduling tools
Content management systems (CMS)
Slide 8: Best Practices for Digital Marketing Success
Consistent branding and messaging
Mobile optimization and responsive design
A/B testing and optimization
Data-driven decision making
Continuous learning and staying updated with industry trends
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
2. ARRIVAL
The arrival procedure appears routine and
standardized. And it is, although a wide
choice of sizes, classes, and types of hotels
means no two arrivals are exactly the same.
If all front-office functions are running
smoothly and all systems are working in
unison, the arrival is an auspicious one.
3. Moments of Truth
Arrival time signals the sharpest distinction
between the industry’s many levels of
service.
Limited-service guests who use self-check-
in terminals may see no one at all!
Full-service hotels make the arrival
procedure part of the guest’s experience,
one of many moments of truth.
4. Valet Attendant
Parking attendants greet guests arriving by private
auto.
Urban parking is a revenue center of the hotel.
Parking arrangements may be reversed with the
parking company paying the hotel for the right to
pick up guest’s cars.
The valet attendants are the parking company’s
employees, not subject to hotel control.
5. The Doorperson
The presence of a door attendant makes a strong
statement about the hotel, its concern for guests,
and its level of service.
The doorperson is part concierge, part bellperson,
part tour guide, part host, and part friend.
Without question, doorpersons in their splendid
uniforms make an impressive impact and a
comforting presence at the hotel’s entry.
6. REGISTRATION
Arriving guests may or may not hold reservations.
Those with reservations are handled quickly
because the information is already in the
computer.
Registration is handled as if the guest were a
walk-in.
Guest-to-agent interaction changes dramatically
when the house is full: 100% occupancy. A quick
and caring response from the hotel staff might
convert a traumatic experience into a positive
moment of truth.
7. Walk-Ins
Registering walk-ins takes more time than
registering reservation-holders.
Sales to walk-ins boost the hotel’s bottom
line. Walk-ins are the final tier of the yield
management system.
An inviting lobby is the first means of
capturing the sale. A cordial,
knowledgeable guest-service agent with the
right message is the second.
8. Registered, Not Assigned (RNA)
Early arrivals, especially those who appear before
the check-out hour, may need to wait until a
departure creates a room vacancy.
The registration card is completed but marked
RNA, registered but not assigned.
Early arrivals who come after rooms have been
vacated are assigned immediately, but not given
the key while the room is on change.
Room charges are the real issue with early
arrivals.
9. Waiting Lines
Hotel executives must balance the four elements
of waiting lines: arrival population; service
population; and queue and service disciplines.
Management’s failure to attend to the four parts of
queuing theory creates negative moments of truth.
Frequent-guest members, important persons, and
premium corporate accounts are registered in a
different area by the concierge or a hotel
executive.
10. Registration pods don’t eliminate lines, but they make
the experience more cordial.
Self-service check-in is viewed as a special
accommodation rather than a reduction in service.
Initially, self-check-in terminals required the arriving
guest to hold a reservation and a payment card, either
credit or debit.
When all rooms are taken and only a few suites are
available, it challenges the terminal’s capability.
Rather than walk the arrival, the desk clerk will likely
upgrade the reservation to one of the suites.
11. The Registration Card
Guest-service agents greet arriving guests with
pleasantries and a registration card.
Timing applies to the registration cards as well.
Guests with reservations are accommodated
quickly because registration cards are preprinted
as part of the previous night’s audit.
Release of Registration Information: names,
addresses, company affiliations, times of arrivals
and departures, telephone and internet records,
credit-card data and more.
12. Contents of the Cards: name and address;
number in the party; room number; date of
departure; rate; agent’s identification; folio
number; disclaimer of liability.
Points of Agreement: to minimize
misunderstandings, the agent repeats several
facts as the registration closes.
New social issues have added to the guest-
service agents’ responsibilities. Where
appropriate, Points of Agreement have
expanded to include no-smoking rooms, pets,
and “green” facilities.
13. ASSIGNMENT
No-Smoking Rooms: Gradually, as calls for
no-smoking grew, hotels set aside entire
floors or wings for nonsmokers.
Pets: almost every chain has some type of
pet accommodation.
The Assignment Process: blocking the
room; choosing—selling—the room;
upgrades; VIPs.
14. Did Not Stay
In very rare instances, the arriving party
may register and leave immediately.
Typically, no charge is made if check-out
takes place within a reasonable time, even if
the room was occupied briefly.
The completed reg card is marked DNS and
given over to a supervisor.
15. Establishing Credit and Identity
Guests with reservations have already
established a preliminary level of credit and
identification.
Credit cards help establish the guest’s identity,
but some jurisdictions require additional
identification.
Associates throughout the hotel must be vigilant
if the paid-in-advance system is to work. Without
a card on file, all services must be paid on cash.
16. ROOMING THE GUEST
The Uniformed Services: uniformed service
personnel are minimum-wage workers, but are the
top of all hotel wage-earners.
Rooming Slips: rooming slips ask the guest to
verify three bits of information: name and
spelling, date of departure, and the rate.
Arriving at the Room: registration completed, the
bell person moves toward the elevators with the
guest in tow.
Green Hotel: lodging’s early efforts at “ greening”
the industry were chiefly cosmetic.
Editor's Notes
Many full service hotels will off self check in kiosks as well.
Urban parking offsets the costs of upkeep or leasing of space. In 2007 NYC parking was $60 overnight plus $10 each in and out.
Confirms the registration, has guest sign the registration card, secures a credit-card imprint, selects a room (unless pre-assigned) , transfers a key, and exchanges pleasantries.
Waiting for a room is a distressing experience. 100% occupancy is rare even in good times and “no shows” create an mathematically full house that may still have empty rooms.
Too much service increases operating costs; too long a wait, and revenues are lost. Queuing theory attempts to balance costs against waiting time. Page 294-295
Creative Solutions- 20,000 tank at the Mirage sparks conversations and takes interest away from waiting in line.
The guests signature is not essential for the creation of a legal guest-host relationship in common law. US Hotels have released information only by subpoena or warrant