PRE-OPENING OPERATIONS
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The document outlines preparations for the pre-opening of the Qalaalti Hotel & SPA. It discusses tasks across various departments including IT, human resources, housekeeping, food and beverage, technical services, front office, security, and sales/marketing. Key areas of focus include staff training, ordering supplies and equipment, developing systems and manuals, and implementing reservation and revenue management processes.
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Erpisto no1 chatbots-enabled manufacturing erp software in saudi arabia 20 june
PRE-OPENING OPERATIONS
- 1. Please find below the subjects that I have followed directly or indirectly during the pre -opening at Qalaalti Hotel & SPA IT Department Timekeeping System Telephone System Payroll System OCV Back Office System Sales& Reservation System PMS System Installed & Tested System Training POS System Installed & Tested System Training Keylock SystemSelected Entertainment System Television Music Determine Workstation: Amount andLocation Develop comment card/guest feedback program PrintedMaterials Bussiness Cards Payment Voucher PettyCash Voucher Purchase Request Human Resources Staffing Organization DevelopOrganization Chart DevelopStaffing Guide DevelopHiring Schedule Customize Position"Must" List Customize PositionJobDescription DevelopIncentive Plans Leadership Team (Hire Department Head) SalesManagers/Reservation Sales Agents Managers (Hire Junior Managers andSupervisors) Employees General Training Operationalskills training Life safety, fire and evacuation training
- 2. EmergencyProcedures CPR/First Aid New Hire Orientation DepartmentalOrientation Specific Job Skill Training Telephone Etiquette/Standards SanitationCertification Responsible Alcohol Service MOD Program Develop MOD Manual/SOP's Conduct MOD Training Housekeeping Rooms Linen Developbedlinen & bathstandard Reviewsamples/ pricing Order final selection Receive finalselection Wash Stock Guest Bath Aminities Guest Hair Dryer Guest Cosmetic Mirrors Housekeeping Cleaning Supplies Housekeeping Equipment Uniforms Food and Beverage F & B Linen Finalize service standard & quantities Reviewsamples/ pricing Order final selection Receive finalselection Wash Stock Organizated Parstocks Kitchen Small wares Banquet Equipment Guest Ice Machines F & B Consumable Technical Service Maintenance Inventory Finalize items & quantities
- 3. Reviewsamples/ pricing Order final selection Receive finalselection Stock Maintenance Equipment Maintenance Tools Front Office Front Office Supplies Front Office Equipment Finalize items & quantities Reviewsamples/ pricing Order final selection Receive finalselection Stock On‐line Reservations Reservations Sales Agents Training DevelopOn‐line reservation web page Load revenue management information (set selling strategies) Website ResearchWebHosting Select Web Host DesignWebPages Test & Feedback Load For Public Use Guest Room Safes Security Two‐way radios Finalize items & quantities ReviewSamples / pricing Order final selection Receive finalselection Install Monitoring System Keys Sales & Marketing Pre‐opening Sales & Marketing Manual Marketing Plan
- 4. Story Design Care Authenticity Competition Analysis PricingAnalysis Spreading The Word Website/E‐Commerce Publicity Promotions SalesGoals and ActionPlans Revenue Management Implement grouppace report Implement groupevaluator model Establish stretchgoals for Convention Services Establish group roomcontribution goals for Sales Developdailytransient demand byseason Set SST's PropertyManagement SystemTraining Set restrictions inPMS Implement Rate Codes in the PMS Enter Rates into the PMS DevelopMerchandisingMeetingAgenda Developdaily/weekly/monthlyReporting Developforecastingsystem (daily, weekly, monthly, annual) DevelopSelling StrategyCalendar Set Initial Selling Strategies Reservations Guest Letters Complete Basic Confirmation Letters Complete Current Package Confirmation Letters Create Insert withCancellation/Change Policy Gift Certificates DevelopGift Certificate Options DevelopSOP's On‐HoldMessage Complete On‐HoldMessage Recording Install On‐HoldMessage