2. When you drive to the airport, there are usually TWO different terminals you
can go to: D __________________Terminal or I________________ Terminal
3. When you drive to the airport, there are usually TWO different terminals you
can go to: Domestic Terminal or International Terminal
4. Within each terminal (domestic and International), there are two places
you can go.
If you’re picking someone up, you should go to A________________.
If you’re flying somewhere, you should go to D__________________
5. Within each terminal (domestic and International), there are two places
you can go.
• If you’re picking someone up, you should go to ARRIVALS.
• If you’re flying somewhere, you should go to DEPARTURES
6. When you arrive at the airport, you must first go to the C___________ Counter.
7. When you arrive at the airport, you must first go to the Check- in Counter.
8. If you’re flying International, you must have your P_______________, and possibly a
V_____________ for the country you are flying to.
If you’re flying Domestic, you may only need a photo I________________________.
9. If you’re flying International, you must have your PASSPORT , and possibly a
VISA for the country you are flying to.
If you’re flying Domestic, you may only need a photo IDENTIFICATION CARD (I.D).
10. When you check-in, you will be asked how many bags you are bringing.
• Bags that you will keep with you are called: C___________O__________
• Bags that you will store below the plane are called: CH____________________
11. When you check-in, you will be asked how many bags you are bringing.
• Bags that you will keep with you are called: CARRY-ON (Baggage/luggage)
• Bags that you will store below the plane are called: CHECKED Baggage/luggage
12. There are two kinds of airline tickets:
1 – w_______________ (good for one flight to your destination)
R__________________(good for two flights. One to your destination & one to return)
13. There are two kinds of airline tickets:
1-WAY(good for one flight to your destination)
ROUNDTRIP (good for two flights. One to your destination & one to return)1
14. When you’re checking in, it’s always good to reconfirm your Seat OR try requesting
your preferred seating.
There are several locations to sit on an airplane. Can you name them?
15. When you’re checking in, it’s always good to reconfirm your Seat OR try requesting
your preferred seating.
There are several locations to sit on an airplane. Can you name them?
• Window
• Middle
• Aisle
• Exit Rows
• Bulkhead seats
16. After you check-in, the desk clerk will give you a B______________P______________.
On this, you will see your:
• Boarding Time
• Departure Time
• Flight Number
• G______________ Number
• S_______________ Number
17. After you check-in, the desk clerk will give you a BOARDING PASS.
On this, you will see your:
• Boarding Time
• Departure Time
• Flight Number
• GATE Number
• SEAT Number
18. After checking in & obtaining your boarding pass, now you must proceed to the
S______________C_______________.
• Most countries request that you remove electronics from your bag & limit the quantity
of L________________ you can take on (incl. water, soap, shampoo, etc.)
• Some countries (like America), require all passengers to remove their shoes before
stepping through the x-ray machine.
19. After checking in & obtaining your boarding pass, now you must proceed to the
SECURITY CHECK.
• Most countries request that you remove electronics from your bag & limit the quantity
of LIQUIDS you can take on (incl. water, soap, shampoo, etc.)
• Some countries (like America), require all passengers to remove their shoes before
stepping through the x-ray machine.
20. After the security check, you are free to go to your gate or explore the duty-free
shopping areas.
If you are flying B____________Class or F____________ Class, you will often get special
access to a waiting lounge (with free wi-fi, food and beverages).
If you are flying E____________ Class, you must wait to board last
21. After the security check, you are free to go to your gate or explore the duty-free
shopping areas.
If you are flying BUSINESS Class or FIRST Class, you will often get special
access to a waiting lounge (with free wi-fi, food and beverages).
If you are flying ECONOMY Class, you must wait to board last
22. Rules on an Airplane:
Mobile phones & Smoking are strictly P___________
while aboard the aircraft.
All passengers must B________-U________ when the
captain turns on the S_______B_____ sign.
This usually happens when Taking Off, Landing, &
if there is T__________________.
When landing,
• you must return your seat to it’s upright position
• put up (or put away) your T________ Table.
23. Rules on an Airplane:
Mobile phones & Smoking are strictly PROHIBITED
(or Forbidden) while aboard the aircraft.
All passengers must BUCKLE-UP when the
captain turns on the SEAT BELT sign.
This usually happens when Taking Off, Landing, &
if there is TURBULANCE.
When landing,
• you must return your seat to it’s upright position
• put up (or put away) your TRAY Table.
24. You can stow your Carry-on in two
places:
• ___________your seat
• In the O___________ B________
25. You can store your Carry-on in two
places:
• UNDER your seat
• In the OVERHEAD BIN/STORAGE
26. The bathroom in the aircraft is usually referred to as the L______________________
27. The bathroom in the aircraft is usually referred to as the LAVATORY
31. • Pilot
• Co-Pilot
• Flight Attendants (male and female)
• “Stewardess” & “Steward”
32. Short flights are usually D_______________, and don’t require any L_____________ or
Stopover.
(stops at other airports).
If traveling far away, you will most likely need to t_____________ to another plane.
33. Domestic or short flights are usually D_______________, and don’t require
a L_____________ or Stopover.
(stops at other airports).
If traveling far away, you will most likely need to t_____________ to another plane.
34. Domestic or short flights are usually DIRECT, and don’t require
a LAYOVER or Stopover.
(stops at other airports).
If traveling far away, you will most likely need to TRANSFER to another plane.
35. Hopefully, your flight is on schedule and you don’t have to experience any
D________________ or worse….a flight C_______________________.
36. Hopefully, your flight is on schedule and you don’t have to experience a
DELAY or worse….a flight CANCELLATION.
37. When you arrive to your final destination, you may need to go to two locations:
• The Customs & I_______________ area, if you are travelling from abroad.
• The B_______________ C______________ area, to retrieve your Checked Luggage.
38. When you arrive to your final destination, you may need to go to two locations:
• The Customs & IMMIGRATION area, if you are travelling from abroad.
• The BAGGAGE CLAIM area, to retrieve your Checked Luggage.
39. After you’ve received all necessary documentation and you’ve claimed your baggage,
You can:
Take Cash out of an ___________________.
Or E______________ money to the local currency at a nearby
counter.
Wait in the Taxi Q_______________ for the
next available taxi
Pre-Arrange an Airport Pick-Up with a hotel, car
service or shuttle.
40. After you’ve received all necessary documentation and you’ve claimed your baggage,
You can:
Take Cash out of an ATM .
Or EXCHANGE money to the local currency at a nearby
counter.
Wait in the Taxi QUEUE for the
next available taxi
Pre-Arrange an Airport Pick-Up with a hotel, car
service or shuttle.
43. Check-in counters are open two
hours before the ......... time.
(a) depart
(b) arrival
(c) departure
(d) transit
44. Check-in counters are open two
hours before the ......... time.
(a) depart
(b) arrival
(c) departure
(d) transit
45. Passengers are required to produce appropriate
......... at the check-in counter.
(a) passport
(b) visa
(c) ticket
(d) identification
46. Passengers are required to produce appropriate
......... at the check-in counter.
(a) passport
(b) visa
(c) ticket
(d) identification
47. It is the passenger's responsibility to ensure
their ......... is valid for entry, and they have
fulfilled all immigration requirements of the
destination country.
(a) authorization
(b) passport
(c) document
(d) visa
48. It is the passenger's responsibility to ensure
their ......... is valid for entry, and they have
fulfilled all immigration requirements of the
destination country.
(a) authorization
(b) passport
(c) document
(d) visa
49. Passengers are advised to be at the ......... gate at
least 30 minutes before the scheduled departure
time of their flight.
(a) boarding
(b) ticket
(c) open
(d) arrival
50. Passengers are advised to be at the ......... gate at
least 30 minutes before the scheduled departure
time of their flight.
(a) boarding
(b) ticket
(c) open
(d) arrival
51. If you fail to check-in on time or fail to board the aircraft, your
ticket cannot be ......... to you..
(a) exchanged
(b) remunerated
(c) refunded
(d) guaranteed
52. If you fail to check-in on time or fail to board the aircraft, your
ticket cannot be ......... to you..
(a) exchanged
(b) remunerated
(c) refunded
(d) guaranteed
53. Children under age 12 will not be accepted for ......... unless
they are accompanied by a person at least 18 years of age.
(a) journey
(b) voyage
(c) passenger
(d) carriage
54. Children under age 12 will not be accepted for ......... unless
they are accompanied by a person at least 18 years of age.
(a) journey
(b) voyage
(c) passenger
(d) carriage
55. Passengers are strongly ......... not to carry valuable or fragile
items as checked baggage.
(a) advised
(b) informed
(c) told
(d) reminded
56. Passengers are strongly ......... not to carry valuable or fragile
items as checked baggage.
(a) advised
(b) informed
(c) told
(d) reminded
57. Passengers are required to claim their ......... as soon as it is
available for collection at their destination.
(a) ticket
(b) luggage
(c) boarding pass
(d) visa
58. Passengers are required to claim their ......... as soon as it is
available for collection at their destination.
(a) ticket
(b) luggage
(c) boarding pass
(d) visa
59. It is the passenger's responsibility to ......... their flight at least 72
hours prior to departure.
(a) rebook
(b) reorder
(c) reserve
(d) reconfirm
60. It is the passenger's responsibility to ......... their flight at least 72
hours prior to departure.
(a) rebook
(b) reorder
(c) reserve
(d) reconfirm
61. Hi, where's the check-in ________________
for American Airlines?
a) counter
b) control
c) zone
d) terminal
62. Hi, where's the check-in ________________
for American Airlines?
a) counter
b) control
c) zone
d) terminal
63. Is there a ________________ that goes between
terminals?
a) transportation
b) train
c) shuttle bus
d) vehicle
64. Is there a ________________ that goes between
terminals?
a) transportation
b) train
c) shuttle bus
d) vehicle
65. Do you know when we will we be
________________?
a) landing
b) on land
c) grounding
d) arrival
66. Do you know when we will we be
________________?
a) landing
b) on land
c) grounding
d) arrival