Reginald J. Harper has over 10 years of experience in human resources management and payroll processing. He currently works as a Payroll Processing Analyst for Service Corporation International, where his responsibilities include processing payroll, resolving issues, and identifying process improvements. Previously he held roles as a Payroll Customer Service Analyst and HR Specialist for the same company. He also has experience managing a team that processes leave of absences and terminations as an Officer/Manager at JP Morgan Chase. His goal is to obtain CPP certification in 2015.

1. Reginald J. Harper
1000 Farrah Lane #634 TX 77477
Phone 832-724-9551 • E-mail - harperreg12@yahoo.com
Career Summary:
I am an innovative, goal-oriented professional with 10+ years of outstanding supervisory and
management experience in the Human Resource industry. I possess proven leader skills and
am able to deliver results in a fast-paced and challenging environment. Extremely motivated
to drive product development and foster quality assurance. My primary focus is enhancing
current skills, developing new skills, along with operating a more efficient business resulting
in savings for the organization.
PROFESSIONAL EXPERIENCE
Service Corporation International Houston, TX 2014 - Present
Payroll Processing Analyst I
• Assist with US, Puerto Rico and Canadian payroll processing, payroll analysis, and resolution
of payroll issues.
• Process weekly and bi-weekly on-cycle, off-cycle, and same day payrolls to ensure timely and
accurate payment to all associate
• Prepare payroll statistical and operational reports as needed
• Assist with complex transactions
• Research, analyze and resolve problems or questions presented by associates, leadership,
and/or other functional area partners using knowledge of entire payroll functions.
• Point of escalation to solve payroll related issues.
• Review payroll audit reports, working with other functional areas to ensure errors are
reconciled and corrected quickly, and resolve payroll issues.
• Proactively identify departmental process obstacles and make recommendations for resolution
or revision.
Service Corporation International Houston, TX 2012 - 2014
Payroll Customer Service Analyst II
• Point of escalation to solve payroll related issues.
• Audit new hires, terminations, leave of absences and other paperwork for completeness
and accuracy. Follow up with appropriate parties.
• Provide information to departmental management for reporting.
• Ensure documentation and desk procedures are consistent with current processes.
• Recommend and participate in the development of new functional processes.
• Proactively identify departmental process or procedural obstacles and make
recommendations for resolution or revision.
• Review payroll audit reports, working with Payroll Processing team to ensure errors are
cleared quickly.
• Create Root Cause Analysis forms as required, reviewing for potential process
improvements.
• Create presentations for process improvement to communicate change and application.

2. Reginald J. Harper page 2
• Perform critical validation and testing for PeopleSoft to Workday implementation.
• Partner with Human Resources by conducting portions of new hire orientation.
• Interview candidates and trained new staff to assist with staffing needs.
• Provide procedure documentation and training for outsource transition.
KBR, Houston, TX 2010 – 2012
HR Specialist
• Responsible for the development, implementation and administration of human resources
programs, policies, processes and procedures designed to attract, retain and reward employees
globally in alignment with overall business strategy.
• Collaborate to ensure all cases are efficiently and thoroughly resolved while maintaining both
volume and quality service measurement standards
• Develop core job competencies with existing procedures by solving standard problems.
• Benefits Administration inclusive of providing all levels of staff with explanations of prior
plans and impact of mergers/acquisition on plans and benefits.
JP Morgan Chase Houston, TX 2001 – 2010
Officer / Manager (2006 – 2010)
• Managed a team of 16-20 specialists processing approximately 12,000 manageable cases each
month which consist of leave of absences, terminations (including expat), and COBRA.
• Made payroll pay line adjustments for employees to ensure correct pay when on leave and
when terminated.
• Coordinated with capacity planning to ensure new representatives were interviewed, hired, and
properly transitioned to operations once training was completed.
• Completed performance reviews and discussed development plans with each team member.
• Coached, trained, evaluated and motivated team members to reach organizational and career
goals. Designed several group activities to engage team work and foster inclusiveness within
the team.
• Performed administrative functions which include timekeeping, time off scheduling, training,
managing disability leaves under FMLA and attendance/lateness record keeping.
• Assisted on the global migration project team to offshore several HR Products for JPMC.
Partnered with new teamleads to provide guidance on day to day activities. Monitored
performance of the new team members and provided feedback to teamleads for future
development goals. Selected by senior management team to travel to Delaware and India for
extended periods for training.
.
MILITARY EXPERIENCE
Gulf War Veteran Serving 1990 thru 1991
Active 7/1987 thru 7/1993 Inactive 7/1993 thru 7/1995
Rank- E-4 /Specialist MOS - 76 V
EDUCATION
Major in Business Management
Grambling State University Grambling, Louisiana
Future Plan to obtain CPP in 2015
Computer Skills

3. Reginald J. Harper page 2
• PeopleSoft 9.1
• Answer Key
• Microsoft Office
• Heat Cloud (Database Management
System)
• ADP
• Workday