Angelica Gonzales is seeking a position that allows her to utilize her customer service skills and physical abilities. She has a bachelor's degree in hospitality and tourism management from Saint Louis University. She has experience as a front desk clerk at Benguet Prime Hotel since June 2014. Gonzales has strong organizational, communication, and customer service skills. She is proficient in English, Filipino, and Ilocano and has basic skills in Nihonggo and Spanish.

1. ANGELICA J. GONZALES
Pantar-Orba, Baraoas Sur, Naguilian, La Union
 09169736980/09059165015 (Mobile)
Email address: angel_071415@yahoo.com
CAREER OBJECTIVE:
To obtain a position in a reputed company offering opportunities for advancement and professional development in
order to utilize my customer service skills and physical abilities.
PROFESSIONAL QUALITIES:
• Highly organized, motivated and dedicated to get the job done.
• Computer literate.
• Can create a better environment by understanding the customer needs better and providing standard quality
services.
• A trained professional in the field of delivering good treatment to customers and on time help.
• Able to work glowing in a team environment
• Responsible, realistic, and dependable
• Friendly, caring and service-oriented
• Customer-focused approach
• Able to handle multiple assignments under pressure and consistently meet tight deadlines under minimal
supervision
• Regularly attends seminars, trainings and workshops to expand knowledge and skills for personal, and
professional growth and to be able to provide excellent care to clients.
PERSONAL INFORMATION:
Nickname : Angel
Date of Birth : May 7, 1994
Birthplace : San Fernando City, La Union
Gender : Female
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Height : 5’5’’
Weight : 120 lbs.
BMI : 20
Dialect / Language
Spoken/Written : Adept in English, Filipino, and Ilocano
Knows basic Nihonggo and Spanish.
Hobbies : Loves listening to music, binge eating and hanging out with friends

2. EDUCATIONAL BACKGROUND:
Name of School Inclusive Year Educational
Attainment
College / Saint Louis University 2010 to 2014 Bachelor of
Baguio City, Philippines
Science in Hospitality and
Tourism Management -
Graduate
Secondary / Sacred Heart School 2006 to 2010 Graduate
Bauang, La Union, Philippines
Primary / Naguilian Elementary 2000 to 2006 Graduate
School
La Union, Philippines
TRAINING/SEMINARS ATTENDED:
• “Tik-Tak!Orasna! Mag-level-up kana! Motivating and Committing Oneself to Excellence”, Held at
the Jose Burgos Gym, Saint Louis University, Baguio City, Philippines on October 3, 2010. Speakers:
Andrew S. Macalma & Mark Go
• Aspects of Finance and Investments in General. Held at the Devesse Bldg AVR, Saint Louis University
Maryheights Campus, Bakakeng, Baguio City, Philippines on August 14, 2011.
• Food Handlers Orientation Seminar. Held at the Devesse Bldg AVR, Saint Louis University
Maryheights Campus, Bakakeng, Baguio City, Philippines on September 25, 2011. Florence G. Reyes, MD
MPH Msc -City Health Officer/ Speaker
• Emergency Medical Services Seminar. Lecture-Demonstration in First Aid conducted by the Philippine
Red Cross-Baguio City Chapter.Held at theDevesse Bldg AVR, Saint Louis University Maryheights
Campus, Bakakeng, Baguio City, Philippines on July 10, 2012. Anastacia B. Tamayo -Chapter
Administrator, Philippine Red Cross-Baguio City Chapter.
• “The Basics of the Micros Fidelio System”. Held at the Florence Function Room, Hotel Veniz, #1
Abanao Street, Baguio City, Philippines on September 16, 2012
• “ Interpersonal Skills: Handling Customer Complaints”. Held at the Florence Function Room, Hotel
Veniz, #1 Abanao Street, Baguio City, Philippines on September 16, 2012. Rosalie P. Villena, MBA
-Speaker.
• “The Basics of the Amadeus System”. Held at the Florence Function Room, Hotel Veniz, #1 Abanao
Street, Baguio City, Philippines on September 16, 2012. Louisa Doctolero-Wakat, MBA- Speaker.
ACHIEVEMENTS:
• Recognition of Dean’s List 1st
Semester of Academic Year 2012-2013
AVR Fr. Devesse Building, Saint Louis University, Maryheights Campus, Baguio City
February 16, 2013

3. • Recognition of Dean’s List 1st Semester of Academic Year 2013-2014
AVR Fr. Devesse Building, Saint Louis University, Maryheights Campus, Baguio City
February 26, 2014
ON-THE-JOB TRAINING:
Etihad Cargo-Gulf United Corporation
2Floor PAIR-PAGS Center, NAIA Avenue,
Pasay City, 1705, Metro Manila
November 2013 -January 2014
EXPERIENCE:
Front Desk Clerk
Benguet Prime Hotel
Baguio City, Benguet Philippines
June 2014 – Present
• Highly skilled in greeting, registering, and assigning rooms to guests
• Proven ability to assist guests with room booking, changing and cancelling reservations
• Adept at computing bills, collecting payments, and making change for guests
• Excellent verbal and written communication skills
• Dedicated and careful—high level of accuracy and attention to detail
• Demonstrated expertise in providing and ensuring high-quality guest relations
CHARACTER REFERENCES:
JOCELYN OLIVARES
Reservations Associate
Etihad Cargo-Gulf United Corporation
PAIR-PAGS CENTER, Pasay City
Contact #: 09175790373
APRIL ROSE NARAG
Supervisor – Front Office Department
PRIME HOTEL
Baguio City, Benguet, Philippines
Contact #: 09369827525
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
ANGELICA J. GONZALES
Applicant