Ravi Kant has over 10 years of experience in designing, implementing, and operating voice and contact center technologies. He has strong knowledge of Cisco unified communication products and experience managing projects, teams, operations, and customer escalations. His experience includes development of IVR applications and databases along with third party integrations.
This is presentation how SolveITLabs is using existing project management methodologies to manage offshore teams to delivery software development projects for US clients
This document provides a summary of Tanveer Ahamed's professional experience and qualifications. He has over 12 years of experience in solution design architecture, infrastructure management, and data center operations. Currently he works as a System Engineer in Abu Dhabi, previously holding roles like Senior Consultant and System Administrator. He has expertise in technologies like Windows, VMware, Active Directory, and Citrix. Key projects mentioned include domain controller migrations, VSphere upgrades, disaster recovery implementations, and virtual infrastructure designs.
LaMima Gilbert-Lewis is a PMP certified project manager with over 10 years of experience managing application and infrastructure projects. She has extensive experience using project management tools like MS Project and managing projects of varying sizes from $10K-$700K. Her background includes managing projects in industries like aviation, financial services, and healthcare. She is skilled in technologies like MS Office, UNIX, SQL, and programming languages like SAS, COBOL, and CICS.
This document provides a summary of Victor Holderby's experience as an IT Project Manager, including his background, skills, and representative projects. He has over 15 years of experience managing complex IT projects from initial requirements gathering through implementation and documentation. His areas of strength include project planning, communication with stakeholders, and ensuring projects are delivered on time and within budget.
This document is a resume for John Trimmer seeking a senior system engineer position. It summarizes his extensive experience developing and integrating complex hardware and software systems for companies like Cisco, NDS, TRW, and Hughes Aircraft. He has expertise in areas like system architecture, product development, testing and integration, and technical leadership.
Vikas Sharma has over 10 years of experience in IT conferencing operations, audio visual infrastructure support, and project design and implementation. He has successfully led several overseas projects and has experience managing enterprise audio visual integration projects. Vikas is skilled in areas such as Crestron control systems, Cisco video conferencing systems, audio DSPs, and video codecs. He has expertise in managing video conferencing equipment from Polycom, Cisco, and Lifesize.
Gilbert Benitez is an experienced Information Technology Professional with over 25 years of experience in quality assurance engineering, software program management, systems engineering, and technical support roles. He has extensive experience installing, configuring, testing, and automating software across various operating systems. Currently, he works as a Quality Assurance Engineer automating testing for Energy Solutions International's GasStream and PipelineDashboard software products using technologies like Microsoft CodedUI, Selenium, and data-driven testing.
Jim W Choi has over 20 years of experience in the telecommunications industry. He has held several leadership roles managing teams that plan, design, and implement telecommunications networks for major carriers. Currently, he is a Principal Project Manager at AT&T where he oversees projects to build out their switched Ethernet network and ensure projects meet milestones and timelines.
This is presentation how SolveITLabs is using existing project management methodologies to manage offshore teams to delivery software development projects for US clients
This document provides a summary of Tanveer Ahamed's professional experience and qualifications. He has over 12 years of experience in solution design architecture, infrastructure management, and data center operations. Currently he works as a System Engineer in Abu Dhabi, previously holding roles like Senior Consultant and System Administrator. He has expertise in technologies like Windows, VMware, Active Directory, and Citrix. Key projects mentioned include domain controller migrations, VSphere upgrades, disaster recovery implementations, and virtual infrastructure designs.
LaMima Gilbert-Lewis is a PMP certified project manager with over 10 years of experience managing application and infrastructure projects. She has extensive experience using project management tools like MS Project and managing projects of varying sizes from $10K-$700K. Her background includes managing projects in industries like aviation, financial services, and healthcare. She is skilled in technologies like MS Office, UNIX, SQL, and programming languages like SAS, COBOL, and CICS.
This document provides a summary of Victor Holderby's experience as an IT Project Manager, including his background, skills, and representative projects. He has over 15 years of experience managing complex IT projects from initial requirements gathering through implementation and documentation. His areas of strength include project planning, communication with stakeholders, and ensuring projects are delivered on time and within budget.
This document is a resume for John Trimmer seeking a senior system engineer position. It summarizes his extensive experience developing and integrating complex hardware and software systems for companies like Cisco, NDS, TRW, and Hughes Aircraft. He has expertise in areas like system architecture, product development, testing and integration, and technical leadership.
Vikas Sharma has over 10 years of experience in IT conferencing operations, audio visual infrastructure support, and project design and implementation. He has successfully led several overseas projects and has experience managing enterprise audio visual integration projects. Vikas is skilled in areas such as Crestron control systems, Cisco video conferencing systems, audio DSPs, and video codecs. He has expertise in managing video conferencing equipment from Polycom, Cisco, and Lifesize.
Gilbert Benitez is an experienced Information Technology Professional with over 25 years of experience in quality assurance engineering, software program management, systems engineering, and technical support roles. He has extensive experience installing, configuring, testing, and automating software across various operating systems. Currently, he works as a Quality Assurance Engineer automating testing for Energy Solutions International's GasStream and PipelineDashboard software products using technologies like Microsoft CodedUI, Selenium, and data-driven testing.
Jim W Choi has over 20 years of experience in the telecommunications industry. He has held several leadership roles managing teams that plan, design, and implement telecommunications networks for major carriers. Currently, he is a Principal Project Manager at AT&T where he oversees projects to build out their switched Ethernet network and ensure projects meet milestones and timelines.
William Allen is a highly experienced technical professional seeking a position as a senior field applications engineer. He has over 25 years of experience in semiconductor engineering, starting and successfully selling two companies. His background includes managing large engineering projects, developing new products, and providing customer support. He has expertise in many areas including digital design, wireless communications, and power systems.
Preethi Nagarajan is a Senior Software Engineer at Cisco Systems with over 5 years of experience in manual and automation testing in networking, video cloud technology, and automotive domains. She has extensive experience in functional, performance, sanity, security, UAT, and regression testing. Her skills include Unix, Linux, Openstack Cloud, Selenium, scripting, and working with teams in an Agile environment.
Gopi Krishna has over 19 years of experience as a program/project manager in the IT industry. He has successfully managed the migration of a bank's cards processing from one provider to another. Currently he is managing several projects in the cards domain for multiple clients. He has experience delivering projects using both waterfall and agile methodologies.
The document provides a summary of Mr. Deb T. Cajegas's work experience and qualifications. He has over 11 years of experience as a document controller and is currently working for Hill International Middle East in Dubai, UAE. Prior to this, he held several document controller roles for Arabtec Construction LLC in Dubai from 2009 to 2015. He has a Bachelor's degree in Information Technology from the University of San Jose Recoletos in the Philippines. His responsibilities have included updating drawing registers, typing meeting minutes, distributing drawings, and transmitting documents.
William Loyal is a British IT infrastructure project manager with over 15 years of experience managing large-scale projects. He has a proven track record of successfully delivering projects on schedule and within budget through meticulous planning and management. He is PRINCE2 certified and has managed projects involving infrastructure upgrades, application migrations, and office relocations for companies such as Vodafone, KPMG, Barclays, and Man Investments.
Rolston Rene is a proven Technical Program/Project Manager with over 20 years of experience managing infrastructure projects, including experience in contact centers, data centers, networks, storage, and virtualization services. He has a background in technologies such as Avaya, Cisco, VMware, and Microsoft projects. His skills include project management, systems development life cycles, budgeting, vendor management, risk analysis, and more. He holds certifications in Cisco CCNA, Six Sigma Green Belt, ITIL, and VMware virtualization.
Ram Kumar Verma is an experienced IT professional with over 17 years of experience in areas such as project management, IT service management, database administration, and engineering. He currently works as a Senior Tech Specialist at TechMahindra where he has taken on roles such as Delivery Manager and Project Manager. Prior to this, he worked at IBM India as a Team Lead. He has extensive experience managing projects for clients such as British Telecom, H3G UK, and Alta Colleges.
This document provides a summary of Adeel Ahmad's contact information, work experience, skills, and education. It summarizes him as an experienced project management professional with 9 years of experience managing telecommunications projects. His experience includes roles managing the implementation of 2G/3G/LTE networks, core network monitoring systems, microwave packet radio systems, access networks and more for companies like Telenor, LCC, and Alcatel-Lucent. He has technical skills in areas like project management, reliability analysis, equipment deployment, audits, and training.
The document provides a summary of Kevin Pierce's professional experience and qualifications. It outlines over 22 years of experience in telecommunications, including roles in quality auditing, safety, project management, and technical operations for cable television and wireless companies. Key responsibilities involved performing quality installations, developing safety plans, managing projects, and supervising installation and repair technicians.
The document describes the services provided by ICC Broadband LLC, including project management, aerial construction, equipment, construction crews, splicing, sweep and certification, headend integration, quality control, and design services. ICC Broadband has experience managing large telecommunications projects and provides full project management including quality control and documentation. They have crews trained for emergency response and restoration projects.
Paul Burke has over 20 years of experience as a project manager, primarily within the financial services and IT sectors. He has successfully delivered a wide variety of projects for clients like Barclays, RSA, Friends Provident, JLR, Arcadia, and Bradford & Bingley. Burke is currently managing Barclays' branch transformation program, which includes over 150 refurbished branches. He has a proven track record of on-time and on-budget delivery of complex projects while maintaining quality and compliance.
This profile summarizes Imtiaz Ahamed's 18+ years of experience managing IT projects across diverse organizations in Dubai and the Middle East. It outlines his core competencies and leadership strengths in program management, solution delivery, requirements gathering, customization, development, SLA compliance, process improvement, and risk management. The profile then details Imtiaz's professional experience managing projects for clients in various sectors and his responsibilities and accomplishments in each role.
Walter Hammack has over 30 years of experience in telecommunications and networking. He has expertise in routing, switching, wireless, and voice over IP technologies from vendors such as Cisco, Juniper, Alcatel and more. He is proficient in network design, implementation, troubleshooting and technical support. Hammack is looking for a new challenging position that leverages his experience and skills.
Matthew Chau is a systems testing expert seeking a new position. He has over 30 years of experience testing hardware, software, and firmware across various operating systems. His skills include UNIX, Linux, storage technologies, and networking protocols. He is a strategic thinker who excels at communicating technical concepts and meeting deadlines. His previous roles include testing engineer positions at Cisco, Emulex, and MTI Technology where he developed test plans, automated tests, and identified software defects.
This resume summarizes KR Satheesh Kumar's professional experience in telecom solutions integration over 9+ years. He has extensive experience installing and integrating charging systems, including performing over 20 installations of OCC nodes in various projects. His areas of expertise include policy services, SS7/CIP configuration, and integrating charging systems with other network elements.
David Martin has over 25 years of experience in project management, training, and IT administration. His core competencies include project management, technical training, LAN administration, and SharePoint administration. He has managed projects for organizations such as the NFL, Morgan Stanley, State Farm, and the New York Department of Homeless Services. His experience includes implementing ERP systems, VOIP systems, network upgrades, security programs, and software rollouts using various methodologies.
Gavin Convery is a global transformation project manager with over 11 years of experience managing technical and transformation projects, primarily using VMware technology. He has extensive experience transforming complex global infrastructure environments in the financial services industry. Recent projects include discovering the infrastructure characteristics of over 7,500 servers and migrating and consolidating servers using VMware and HP Virtual Private Cloud.
This document is a resume for Arjun Prathap summarizing his professional experience and qualifications. He has over 10 years of experience in IT with expertise in DevOps, infrastructure operations, and project management. Some of his skills and responsibilities include architecting DevOps solutions, managing cloud technologies like Openstack and Kubernetes, supporting high availability applications, and implementing Agile methodologies. He has worked on projects in various domains for clients such as Cisco, Telstra, Verizon, Fidelity Investments, and 7-Eleven USA.
Nathaniel Jarpa has over 9 years of experience as a software and hardware test engineer. He has expertise in test plan development, agile testing, project management, and troubleshooting. His most recent roles include contract work as an IQA support staff, cloud systems engineer, and integration engineer. He has held several positions at Intel, including validation team lead and validation engineer.
This document provides a summary of an individual's professional experience in embedded automotive software development using AUTOSAR. It includes details on their education, technical skills, work experience with various automotive companies as a software engineer and technical leader specializing in areas like network design, communication stack development, integration and testing. It also lists their academic qualifications and achievements.
The document discusses Google's (GOOG) stock performance on October 19th, 2012 following the leak of their third quarter earnings ahead of schedule. Several tweets and articles comment on GOOG stock plunging 8% after the leak, with analysts calling the results a "negatral". The leak and miss of expectations caused volatility and uncertainty among traders.
The document discusses the postponement of Nigeria's 2015 general elections and the surrounding political intrigues from the perspective of an ordinary Nigerian citizen. It summarizes that the election postponement threw the country into heated debate, with the opposition party criticizing the ruling party's failure to ensure security and the distribution of voter cards. Meanwhile, the ordinary citizen is left with many unanswered questions about the events and intrigues leading up to the postponement. Key questions include why election preparations were inadequate, why resolving the security crisis in the northeast took so long, and why the postponement has generated so much controversy and distrust among politicians and stakeholders. The document concludes by emphasizing the need for Nigerians to have a peaceful
William Allen is a highly experienced technical professional seeking a position as a senior field applications engineer. He has over 25 years of experience in semiconductor engineering, starting and successfully selling two companies. His background includes managing large engineering projects, developing new products, and providing customer support. He has expertise in many areas including digital design, wireless communications, and power systems.
Preethi Nagarajan is a Senior Software Engineer at Cisco Systems with over 5 years of experience in manual and automation testing in networking, video cloud technology, and automotive domains. She has extensive experience in functional, performance, sanity, security, UAT, and regression testing. Her skills include Unix, Linux, Openstack Cloud, Selenium, scripting, and working with teams in an Agile environment.
Gopi Krishna has over 19 years of experience as a program/project manager in the IT industry. He has successfully managed the migration of a bank's cards processing from one provider to another. Currently he is managing several projects in the cards domain for multiple clients. He has experience delivering projects using both waterfall and agile methodologies.
The document provides a summary of Mr. Deb T. Cajegas's work experience and qualifications. He has over 11 years of experience as a document controller and is currently working for Hill International Middle East in Dubai, UAE. Prior to this, he held several document controller roles for Arabtec Construction LLC in Dubai from 2009 to 2015. He has a Bachelor's degree in Information Technology from the University of San Jose Recoletos in the Philippines. His responsibilities have included updating drawing registers, typing meeting minutes, distributing drawings, and transmitting documents.
William Loyal is a British IT infrastructure project manager with over 15 years of experience managing large-scale projects. He has a proven track record of successfully delivering projects on schedule and within budget through meticulous planning and management. He is PRINCE2 certified and has managed projects involving infrastructure upgrades, application migrations, and office relocations for companies such as Vodafone, KPMG, Barclays, and Man Investments.
Rolston Rene is a proven Technical Program/Project Manager with over 20 years of experience managing infrastructure projects, including experience in contact centers, data centers, networks, storage, and virtualization services. He has a background in technologies such as Avaya, Cisco, VMware, and Microsoft projects. His skills include project management, systems development life cycles, budgeting, vendor management, risk analysis, and more. He holds certifications in Cisco CCNA, Six Sigma Green Belt, ITIL, and VMware virtualization.
Ram Kumar Verma is an experienced IT professional with over 17 years of experience in areas such as project management, IT service management, database administration, and engineering. He currently works as a Senior Tech Specialist at TechMahindra where he has taken on roles such as Delivery Manager and Project Manager. Prior to this, he worked at IBM India as a Team Lead. He has extensive experience managing projects for clients such as British Telecom, H3G UK, and Alta Colleges.
This document provides a summary of Adeel Ahmad's contact information, work experience, skills, and education. It summarizes him as an experienced project management professional with 9 years of experience managing telecommunications projects. His experience includes roles managing the implementation of 2G/3G/LTE networks, core network monitoring systems, microwave packet radio systems, access networks and more for companies like Telenor, LCC, and Alcatel-Lucent. He has technical skills in areas like project management, reliability analysis, equipment deployment, audits, and training.
The document provides a summary of Kevin Pierce's professional experience and qualifications. It outlines over 22 years of experience in telecommunications, including roles in quality auditing, safety, project management, and technical operations for cable television and wireless companies. Key responsibilities involved performing quality installations, developing safety plans, managing projects, and supervising installation and repair technicians.
The document describes the services provided by ICC Broadband LLC, including project management, aerial construction, equipment, construction crews, splicing, sweep and certification, headend integration, quality control, and design services. ICC Broadband has experience managing large telecommunications projects and provides full project management including quality control and documentation. They have crews trained for emergency response and restoration projects.
Paul Burke has over 20 years of experience as a project manager, primarily within the financial services and IT sectors. He has successfully delivered a wide variety of projects for clients like Barclays, RSA, Friends Provident, JLR, Arcadia, and Bradford & Bingley. Burke is currently managing Barclays' branch transformation program, which includes over 150 refurbished branches. He has a proven track record of on-time and on-budget delivery of complex projects while maintaining quality and compliance.
This profile summarizes Imtiaz Ahamed's 18+ years of experience managing IT projects across diverse organizations in Dubai and the Middle East. It outlines his core competencies and leadership strengths in program management, solution delivery, requirements gathering, customization, development, SLA compliance, process improvement, and risk management. The profile then details Imtiaz's professional experience managing projects for clients in various sectors and his responsibilities and accomplishments in each role.
Walter Hammack has over 30 years of experience in telecommunications and networking. He has expertise in routing, switching, wireless, and voice over IP technologies from vendors such as Cisco, Juniper, Alcatel and more. He is proficient in network design, implementation, troubleshooting and technical support. Hammack is looking for a new challenging position that leverages his experience and skills.
Matthew Chau is a systems testing expert seeking a new position. He has over 30 years of experience testing hardware, software, and firmware across various operating systems. His skills include UNIX, Linux, storage technologies, and networking protocols. He is a strategic thinker who excels at communicating technical concepts and meeting deadlines. His previous roles include testing engineer positions at Cisco, Emulex, and MTI Technology where he developed test plans, automated tests, and identified software defects.
This resume summarizes KR Satheesh Kumar's professional experience in telecom solutions integration over 9+ years. He has extensive experience installing and integrating charging systems, including performing over 20 installations of OCC nodes in various projects. His areas of expertise include policy services, SS7/CIP configuration, and integrating charging systems with other network elements.
David Martin has over 25 years of experience in project management, training, and IT administration. His core competencies include project management, technical training, LAN administration, and SharePoint administration. He has managed projects for organizations such as the NFL, Morgan Stanley, State Farm, and the New York Department of Homeless Services. His experience includes implementing ERP systems, VOIP systems, network upgrades, security programs, and software rollouts using various methodologies.
Gavin Convery is a global transformation project manager with over 11 years of experience managing technical and transformation projects, primarily using VMware technology. He has extensive experience transforming complex global infrastructure environments in the financial services industry. Recent projects include discovering the infrastructure characteristics of over 7,500 servers and migrating and consolidating servers using VMware and HP Virtual Private Cloud.
This document is a resume for Arjun Prathap summarizing his professional experience and qualifications. He has over 10 years of experience in IT with expertise in DevOps, infrastructure operations, and project management. Some of his skills and responsibilities include architecting DevOps solutions, managing cloud technologies like Openstack and Kubernetes, supporting high availability applications, and implementing Agile methodologies. He has worked on projects in various domains for clients such as Cisco, Telstra, Verizon, Fidelity Investments, and 7-Eleven USA.
Nathaniel Jarpa has over 9 years of experience as a software and hardware test engineer. He has expertise in test plan development, agile testing, project management, and troubleshooting. His most recent roles include contract work as an IQA support staff, cloud systems engineer, and integration engineer. He has held several positions at Intel, including validation team lead and validation engineer.
This document provides a summary of an individual's professional experience in embedded automotive software development using AUTOSAR. It includes details on their education, technical skills, work experience with various automotive companies as a software engineer and technical leader specializing in areas like network design, communication stack development, integration and testing. It also lists their academic qualifications and achievements.
The document discusses Google's (GOOG) stock performance on October 19th, 2012 following the leak of their third quarter earnings ahead of schedule. Several tweets and articles comment on GOOG stock plunging 8% after the leak, with analysts calling the results a "negatral". The leak and miss of expectations caused volatility and uncertainty among traders.
The document discusses the postponement of Nigeria's 2015 general elections and the surrounding political intrigues from the perspective of an ordinary Nigerian citizen. It summarizes that the election postponement threw the country into heated debate, with the opposition party criticizing the ruling party's failure to ensure security and the distribution of voter cards. Meanwhile, the ordinary citizen is left with many unanswered questions about the events and intrigues leading up to the postponement. Key questions include why election preparations were inadequate, why resolving the security crisis in the northeast took so long, and why the postponement has generated so much controversy and distrust among politicians and stakeholders. The document concludes by emphasizing the need for Nigerians to have a peaceful
Professor Mo Krochmal explores the emerging mobile and app economies for his Quinnipiac interactive master's degree class "Issues in Contemporary Media."
Measuring and Valuing Social Capital: A Guide for ExecutivesSustainable Brands
The Network for Business Sustainability South Africa research team reviewed 314 studies on social capital. This report outlines the business benefits of social captial and identified measures and tools that can be used to assess the key dimensions of social capital.
This document provides guidelines for responsible corporate engagement in climate policy debates. It outlines five core elements of responsible engagement: legitimacy, opportunity, consistency, accountability, and transparency. It also recommends three actions companies can take to engage responsibly: identify policy implications and influences; align words and actions with climate ambitions; and report on policy positions, influences, and outcomes. The guidelines aim to help businesses constructively inform climate policies through transparent and accountable advocacy.
Professor Krochmal lectures on social media and television, a field he helped pioneer with a conference in 2011 "TV Goes Social" as well as founding Social TV Daily. He talks about TV disrupted, engaged viewers, the ad market, Twitter vs. Facebook, and the 2015 TV season.
Alternative Dispute Resolution in ZimbabweTendai Chiunya
The document discusses alternative dispute resolution (ADR) mechanisms in Zimbabwe for resolving employment disputes. It provides examples of different types of disputes that can arise between employers and employees. The main ADR processes described are conciliation through labor officers or designated agents, and arbitration, which can be either voluntary or compulsory. If conciliation or arbitration does not resolve the dispute, it can be appealed to the Labor Court. The summary concludes that while ADR promotes conflict resolution and avoids negative publicity, the processes in Zimbabwe can be prolonged due to lack of resources in the labor system.
Srinivas Itamsetti has over 4.8 years of experience in software testing with a focus on automation testing using Selenium WebDriver, Cucumber, and testNG frameworks. He has experience creating automated test scripts for web and API testing, as well as using tools like Cyara for IVR testing. Srinivas is proficient in Java and has worked on projects in the banking and telecom domains using Agile methodologies.
Richa Dwivedi is a senior software engineer with over 5 years of experience in Java development. She is currently working at Sterlite Technologies and has previously worked at Wipro Technologies. She has extensive experience working on telecom projects, including for clients like CAT, Airtel, TTSL, and PTC Yemen. Her technical skills include Java, JavaScript, PL/SQL, JSP, Servlets, and technologies like AWS, Oracle, MySQL and more. She has a Bachelor's degree in Electronics and Communication from RTU and is looking to maximize her skills and capabilities in a new opportunity.
Juan Olivera is a 34-year-old software architect with over 11 years of experience developing information systems using technologies like Java, Spring, Hibernate, and Agile methodologies. He currently works at Citibank as a software architect leading projects involving technologies like Oracle databases, Linux, Eclipse, and voice technologies. Previously he worked at OSDE and TopGroup on projects involving technologies like PostgreSQL, Windows, SVN, Struts, and Hibernate.
This document summarizes the experience and qualifications of Abdelhak Moubachir as an IT/Telecom Project senior analyst at Dell. It outlines his relevant coursework and work history leading telecom projects, implementing new technologies, and mentoring junior analysts at Dell since 2014. It also details his previous roles providing technical support for Dell customers and administering the Salesforce platform.
Brijendra Negi has over 11 years of experience developing IVR applications using languages like VXML and Java. He has a Master's Degree in Computer Applications and is proficient in technologies like Genesys, Cisco CVP, and HP OCMP. Some of the projects he has worked on include IVR systems for banks in Canada, the US, Bangladesh, and India. Currently, he works as a consultant developing IVR applications for clients in the utilities and banking industries.
Sarabjit Kalsi has over 21 years of experience in business process consulting and IT enablement. He has successfully executed over 92 projects across various domains including education, government, insurance, and telecom. Some of his key responsibilities and roles have included project management, requirement gathering, solution architecture design, and coordinating with development teams. He has extensive expertise in software development processes, project management, and enabling digital transformation of businesses.
This document provides a summary of Sanjay Singh's professional experience and qualifications. It outlines his current role as a Technical Consultant at Avaya India Pvt. Ltd, with over 16 years of experience implementing and integrating self-service systems like Avaya Voice Portal and Avaya Aura Experience Portal. It also details his previous roles at Intervoice Ltd. and Wintech Computers, along with his educational background of a Bachelor's in Electronics Engineering and PGDBA in Operations.
The document provides a summary and details of Satish A's professional experience as a software developer with over 11 years of experience developing telecom software using C and C++. It summarizes his roles and responsibilities in designing and developing various telecom applications and protocols at different companies like T-Mobile, Alcatel-Lucent, Motorola, and Alcatel-Lucent. It also provides details of his technical expertise, education qualifications, and contact information.
This document contains a summary of Senthil Kumar's professional experience and qualifications. He has over 10 years of experience in web application and telecom testing, including roles as a test lead and project manager. He has expertise in test strategy, planning, automation, and cloud technologies. His experience includes several major client projects for companies like Cisco, Rackspace, Comcast, and British Telecom.
Michael Seebeck has over 15 years of experience designing, implementing, and supporting contact center solutions using Cisco UCCE, ICM, and CVP technologies. He is currently seeking a new position as a Telecom Application Engineer. His background includes roles with IGT, Medtronic, Shoregroup, and Cisco where he managed routing scripts, implemented projects, provided support and troubleshooting, and led implementation teams.
This document provides a summary of Ahmed I Al-Kokah's qualifications and professional experience. He has over 12 years of experience in IT infrastructure projects for the Kuwaiti government. Some of the key projects he has led or coordinated include building a new data center, hosting a new disaster recovery site, deploying wireless coverage, and implementing ISO 27001 standards. He is proficient in technologies like Cisco routing, switching, and voice over IP.
Mohsin Hussain is a certified PMP project manager with over 15 years of experience managing medium to large IT projects in Kuwait. He has managed projects for companies including Kuwait Oil Company, Kuwait National Petroleum Company, and Kuwait Regency Hotel. His areas of expertise include networking, IP telephony, wireless networking, and physical security systems. He holds professional certifications in PMP, CCNP, and CCDP. He is seeking a senior project management position to make use of his skills and continue his professional development.
Vivek Srivastava has over 15 years of experience in IT project delivery and management. He currently works as a Service Delivery Manager for Tech Mahindra, managing delivery of projects for Telefonica UK. Some of the applications and projects he has managed include OSS applications, billing systems, supply chain management systems, and inventory systems. He has expertise in Agile, waterfall methodologies, delivery management, and ensuring projects are delivered on time and on budget.
Nagaraj Nayakar has over 20 years of experience as a technology manager working on enterprise telecom and networking solutions. He currently works as a senior architect at IBM India, managing projects such as CVP & IVR analytics. He has extensive experience in roles across the SDLC such as architect, product manager, and technical lead. He has designed robust and scalable solutions leveraging technologies such as Java, databases, middleware, and devops tools. He is skilled in managing technical teams and client relationships to deliver solutions that meet requirements and provide ROI.
This document summarizes the professional experience of Deborah S. Stewart, including over 20 years of experience as a Project Manager and Technical Manager in telecommunications. She has a variety of skills in project management, technical consulting, web design, and real estate. Her experience includes roles managing projects, teams, websites, systems implementations and transitions for telecommunications companies.
Networking professional having 20 years experience in data center networking Cisco ACI, Routers, Vmware NSX, Openstack , Python programming and Python data structures, vxlans, OSPF, Wlan
Devon Blaylock has over 7 years of experience in information technology and project management. Their experience includes leading projects involving database migrations, network improvements, and establishing new vendor relationships. They are proficient in software such as Spiceworks, Labtech, Jonas, Creditline, Connectwise, and Sage. Some of their accomplishments include completing an Exchange migration for over 200 users in two weeks and building a team site on SharePoint 2013 ahead of schedule and under budget. Blaylock holds an MBA and a Bachelor's degree in Information Technology from the University of Phoenix.
Company provides IT consulting and engineering services including network planning, project management, and field operations support. It has over 18 years of industry experience with 45 professionals. Services include network engineering, migration support, audits, and managed field operations. The company aims to be a leading ICT provider through customer satisfaction and quality results.
Rahul Sharma is seeking a managerial role utilizing over 9 years of experience in project management, operations and maintenance, client relationship management, and team management in the telecom/IT industry. He is currently a Senior Consultant at Infosys managing a team of 8 employees and global accounts. Prior to this, he held roles as an Incident Manager at Ericsson managing customer escalations and outages, and as an MSS Engineer configuring and maintaining ZTE and Ericsson telecom equipment.
Hossam Eldeen Fahmy Abdel Maksoud has over 12 years of experience in telecommunications project management and engineering. He has worked for various companies including Etisalat, Huawei, NEC, and Mobilis in roles such as transmission engineer, team leader, and senior supervisor. Currently he is a Senior Supervisor of Inventory and Fixed Asset Management at Etisalat, where he manages the company's network inventory system and asset lifecycle. He has extensive training and experience with telecom equipment from vendors including Huawei, Ericsson, and NEC.
Pooja Bansal is seeking an intellectually stimulating career in IT where she can leverage her 4 years of experience working with technologies like Oracle PL/SQL, UNIX, and telecom domains. She currently works as a Senior Software Engineer for Ericsson India, and has previously worked for Netconnect Pvt Ltd as a Software Engineer. She has experience in roles like software development, support, troubleshooting, and maintenance of telecom systems. She is looking to join an innovative organization where she can continue growing her skills.
Ashish Lakhade is a data warehousing ETL tester with over 5 years of experience testing technologies like Informatica, Ab Initio, and SQL. He has worked on projects in the telecom and banking domains for clients such as BT UK and UBS. Currently working as a test analyst at Infosys, his responsibilities include requirement gathering, test planning, script development, execution, and defect tracking. He aims to build his career with opportunities for learning and advancement.
This document contains a summary of Kamal Nabh Pratap Singh's professional experience and qualifications. It includes his contact information, career objective of seeking leadership roles, and over 8 years of experience in IT operations, systems administration, and infrastructure support. His technical skills include networking, servers, operating systems, databases, and programming languages. He has worked as a Service Delivery Manager and Project Manager at IBM India Pvt. Ltd., managing projects, client accounts, and mainframe user access.
Devika has 3 years of experience in software development for the insurance industry. She has experience with requirement gathering, analysis, development, and testing using technologies like Thunderhead, Actuate Xenos, and IBM Filenet. She has worked on projects involving migrating legacy systems to new platforms and developing master communication letters. Devika excels at requirement analysis, documentation, and functional testing and has received several awards and appreciations from clients and her company for her work.
This document provides a summary of Santhi Vinnakota's career and qualifications. She has over 15 years of experience in operations management and technical roles in the telecommunications industry. Her technical skills include Cisco UCCE, IVR, VXML, and contact center applications. She is currently an Operations Manager at Symantec, where she manages global voice applications and ensures zero SLA breaches.
Saurabh Gupta is seeking a challenging position that allows him to utilize his skills and knowledge to contribute to organizational growth. He has a B.E. in electronics and communication from Rajiv Gandhi Technical University with over 5 years of experience in Cisco unified communications. His expertise includes installing, configuring, and troubleshooting Cisco CallManager, Unity Connection, Emergency Responder, and other voice and collaboration products. He is proficient with MS Office applications and holds several Cisco certifications.
Joel Lucien has over 7 years of experience managing complex projects at companies like Cisco, Citi, and the United States Army. He holds a B.S. in Computer Science and is currently studying for the ITIL Foundations certification exam. At Cisco, he has served as a High Touch Operations Manager and Project Manager, responsible for global projects involving systems migrations and release management. Prior to Cisco, he worked at Citi as a Project Manager overseeing infrastructure changes and releases. He also has 4 years of experience in the United States Army as a Military Police Staff Sergeant, including deployments to Iraq.
1. RAVI KANT
Mobile: +91-9899946683 / E-Mail: 4ravikant@gmail.com
PROFILE SUMMARY
Having 10+ years of experience in Design, Implementation and Operations of Voice and Contact Centre
Technologies. Strong knowledge in Unified Communication Products and Cisco HCS/IVR/DB/ICM/ UCCE/
PCCE/ CVP/ CUIC/ CUSP/ Finesse /Jabber development and deployment, including scripting, configuration
and call routing.
Capacity management and providing solutions for Contact Centre.
Handling Voice Team and customer escalation, ensuring timely project implementation .Conducting Weekly
reviews with the customer.
Also having good exposure to handle VXML IVR and DB & 3rd
party integration. Guiding team for Automation
of daily routine task and enhancing monitoring of system.
Experience in multi-site customer contact center operations environments in a consulting or large system
administration role and knowledge of best practices. Ability to work in a delivery support environment that
involves structured processes and timelines.
Responsible for self-managing assigned projects, communicating the status of the project to the customers,
management, vendors, and internal customers.
Generating project documentation and network configurations, including detailed test plans for the highly
complex networks.
CORE COMPETENCIES
Technical Analysis Systems Integration
Project Management Operations Managements
Implementation & Deployment Technical Support
Trouble shooting IT strategy Development Training & development
Team Building Leadership
KNOWLEDGE PURVIEW
• Over 9+ years of experience in Implementation, Deployment and Design of Contact Centre.
• Handling Operation for Telecom at Onsite
• Strong knowledge in Cisco IVR/ ICM/ UCCE / Gateways / CVP /CUIC/ Finesse /PCCE /Jabber including
scripting, configuration and call routing, ICM DB mgmt.
• Installation of ICM for multi customer.
• Implemented Post call survey ,Agent Greeting and Call Back feature of UCCE.
• Up gradation of ICM version (Major/Minor)Both.
• Manager the DB of logger/HDS and AWDB.
• Development of CISCO IVR and integration with 3rd
party .
• Installation and troubleshooting of CISCO CVP .
• Installation and troubleshooting of CUIC.
• CUIC report configuration and automation .
• Gateways IOS installation and up-gradation.
• Experience in multi-site customer contact centre operations environments in a consulting or large
system administration role and knowledge of best practices.
• Ability to work in a delivery support environment that involves structured processes and timelines.
• Responsible for self-managing assigned projects, communicating the status of the project to the
customers, management, vendors, and internal customers.
• Generating project documentation and network configurations, including detailed test plans for the
highly complex networks.
• Skilled for working on multi-platform environments.
2. • Strong communication, interpersonal & analytical skills with proficiency in grasping new concepts quickly
and utilizing the same in a productive manner.
• Application Servers – Tomcat & WebSphere.
• Database – MS SQL, Oracle, MySQL.
• Exposure on UNIX systems (Sun Solaris) Environment.
• IVRS Application Development Tools viz. Nortel Periphonics,
• Troubleshooting Nortel Networks MPS 1000/500 Series for IVR Maintenance & Java / .Net Applications.
• SS7 Technology & Integration of MPS 1000 with SS7 in Airtel – India.
• Troubleshooting/Development of java & .NET based applications.
• Nortel-IVRS MPS-500/1000 Installation, configured & Integration on Solaris Platform.
• Integration of Nortel MPS-1000 with SQL Server & Oracle Data base.
Onsite Experience
Location: Myanmar
Duration: 10 month
Product: CISCO PCCE, CVP, Finesse, IVR
Role: Working as a Technical Lead and Operation Manager to handle contact centre. Handling customer
escalation and Team Management. Also ensuring proper timeline for delivering new projects . Providing
Solutions, Capacity Management for PCCE support
ORGANIZATIONAL EXPERIENCE
Jan’16 till date with British Telecom as Senior Consultant
Responsibilities:
• Designing of CISCO Contact Centre on HCS as per customer requirement.
• Guiding implementation team.
• Preparing HLD /LLD
• Capacity management.
• Closely working with Pre sales Team.
• Providing solution to customer for any new requirement.
Feb’07- Jan’16 with Wipro technology, Gurgaon as Consultant
Growth Path:
Feb 08 Contract to core employee
Oct 2010 Promoted as a senior engineer
Dec 2011 Promoted as a Technical Specialist
Dec 2015 Promoted as a Lead Consultant
Responsibilities:
• Deployed solutions related to IVR, TPIN, CRM portal, Payment Gateways & outbound solutions.
• Installation and up gradation of CISCO ICM components
• Completed the re-architecture of existing setup.
• Managing the design, code review & project documentation review.
• Taking Knowledge Transfer sessions to Graduate Engineer Trainees & Internal Team.
• Managing operation of CCT from Technical and people manager prospective.
• Taking care of project starting from Project Charter, SOW, CR, HLD, LLD, Project Plan, and Project
Closure and maintaining all the documents.
Nov’05 – Feb’07 with Caliber Infotech as Assistant Developer
Responsibilities:
• Website development on dot net technology
• Testing and maintenance of website
• Documentation.
EDUCATION
3. • MCA from MD University.
• BCA from MCRP university
CERTIFICATIONS
• Nortel Certified Support Specialist – MPS Rls. 3.0 Application Developer, Hardware, O&M
TRAININGS ATTENDED
• Organization WIPRO
Duration Two weeks
Topic Covered Cisco IPCC boot camp program
• Organization WIPRO
Duration 5 days
Topic covered Peripro 3.0 for application development.
.
PERSONAL DETAILS
Date of Birth: 13th OCT 1984
Address Flat no-10,B11&12,3RD
FLOOR ,PANDAV NAGAR, DELHI
Languages Known: English, Hindi & Punjabi
ANNEXURE
VERTICAL: Telecommunications
Project Name: Telenor for Myanmar
Client: Telenor
Duration: 9 Months
Role: Tech Lead
Environment: CISCO PCCE,CVP
Responsibilities:
• Solution and capacity management
• Follow-ups with client & vendor.
• IVR implementation and 3rd
party integration
• Automation of report and monitoring through CUIC.
• Post call survey, Agent greeting and call back feature implementation
• Implementing new call centre setup
• End to End project delivery
VERTICAL: Telecommunications
Project Name: Aircel Data Centre Migration Project
Client: Aircel
Duration: 5 Months
Role: Tech Lead
Environment: CISCO UCCE,Dot net ,Java,Oracle,MSSQL
Responsibilities:
• Prepare the Plan to migrate the DC to another DC
• Updating project dashboard & tracker and circulating to the stakeholders.
• Regress follow-ups with end to end team from client side or vendor side.
• Follow-ups with client & vendor.
• Understanding the scope for the DC Migration
o Co-ordinating with client, team and different vendors involved in DC Migration.
o Handling various issues to meet the time line.
o Co-ordinating with MSC for respective region to migrate E1 signalling.
o Checking and verifying activity for E1s, Cabling, Labelling, Signalling, Rack Space availability.
o Planning/scheduling for the hardware inventory. Floor planning for racks/hardware, Staging area
planning and pipeline the hardware based on requirement.
o Tracking for the project progress reports and maintaining.
o Handing over activity with project sign off.
o Conducting project status meetings and providing update to stake holders.
VERTICAL: Telecommunications
4. Project Name: CISCO ICM UP-gradation
Client: Aircel
Duration: 2month
Role: Tech Lead
Environment: CISCO UCCE,
Responsibilities:
• Prepare the Plan to up-grade the ICM component.
• Prepare the risk plan and mitigation
• Updating project dashboard & tracker and circulating to the stakeholders.
• Regress follow-ups with end to end team from client side or vendor side.
VERTICAL: Telecommunications
Project Name: Aircel Firewall Implementaion
Client: Aircel
Duration: 5 Months
Role: Tech Lead
Environment: CISCO UCCE
Responsibilities:
• Prepare the Plan to introduce firewall in existing setup.
• Prepare the list to open the port at Firewall.
• Co-ordinate with security team for the security exception for some ports.
• Proper co-ordination with network team and CCT team
• Updating project dashboard & tracker and circulating to the stakeholders.
• Regress follow-ups with end to end team from client side or vendor side. Involved from Bharti, Avaya, IBM
• Follow-ups with client & vendor.
VERTICAL: Telecommunications
Project Name: CUPS up-gradation
Client: Aircel
Duration: 1 Months
Role: Tech Lead
Environment: CISCO UCCE
Responsibilities:
• Prepare the Plan to upgrade the CUPS without taking any downtime.
• Prepare the plan to bypass the cups so that no impact on calls while upgrading the setup.
• Done the Compatibility check.
• Updating project dashboard & tracker and circulating to the stakeholders.
• Follow-ups with client & vendor.
VERTICAL: Telecommunications
Project Aircel Cellular
Client Aircel
Description IVR Development for SMS delivery
Environment Call Studio,java,Oracle,Sql
Position Technical Specialist
Contribution Application design and development
Description : Aircel Application is a DTMF enabled IVR application for a Telecom, which allows the caller various core
telecom functionalities such as Balance Info, Offers and schemes, value adds etc. It includes integration with third party
system for online call charging, and activation/deactivation of various value added services
Features of VXML Application:-
• Integrated application with the SMSC to send the SMS to customer
• Provide the real time balance of customer with the help of IN Integration with MSC
• On Call Charging is based application to deduct the charges from Customer account
• Provide the IVR based upon the customer category with the help of their user defined Segment.
Integration/Technology details:
• Integration with SMSC to send the sms
• Call Studio and SQL DB
• Integration with DB to check the customer segment with the help of Procedure
Project Aircel Cellular
Client Aircel
Description IVR call charging
Environment Call Studio,java,Oracle,Sql
Position Technical Specialist
Contribution Application design and development
Features of VXML Application:-
5. • Integrated application with the SMSC to send the SMS to customer
• Check the balance and validity and if the customer having sufficient balance then allow the customer to take agent
transfer else drop the call with proper announcement.
• On Call Charging is based application to deduct the charges from Customer account
• Provide the IVR based upon the customer category with the help of their user defined Segment
Integration/Technology details:
• Integration with IN MSC server
• Integration with SMSC to send the sms
• Integration with SDP server to deduct the online charges from customer account
• Integration with DB to check the customer segment with the help of Procedure
Project Name Aircel IVR Call Flow, Custom applications,Value added services
activation/Deactivation
Client: Aircel
Role: Technical Specialist
Environment: Call Studio, Java, Oracle,SQL , ICM 8.5.4
Responsibilities:
Description: Aircel Application is a DTMF enabled IVR application for a Telecom, which allows the caller to get the
activation and deactivation of3G services and value added services with the help of 3rd
party webserver integration .
Features of VXML Application:-
• Integrated application with the SMSC to send the SMS to customer
• Activation and Deactivation of value added services
• Activation of 3G services
• DB integration to validate the customer.
Integration/Technology details:
• Integration with IN MSC server
• Integration with SMSC to send the sms
• Integration with DB to check the customer segment with the help of Procedure
• Integration with 3rd
party Webserver to activate and deactivate the services.
Project Bharti Cellular
Client Bharti
Description IVR Development
• Bharti Airtel Application is a DTMF enabled IVR application for a Telecom company, which allows the caller various
core telecom functionalities such as Balance Info, Offers and schemes, value adds etc. It includes integration with
third party system for online call charging, and activation/deactivation of various value added services
Features of Nortel Application:
• Provide the real time balance of customer with the help of IN Integration with MSC
• On Call Charging is based application to deduct the charges from Customer account
• Provide the IVR based upon the customer category with the help of their user defined Segment.
Integration/Technology details:
• Integration with MSC for online call charging by segregating the charging DNIS .
• Integration with JSB to check the customer segment with the help of Procedure
• Integration with Oracle with the help of PeriQ.
Project edudel.nic.in
Client Delhi Education Department
Description Website Development
Delhi Education department required a online system for Students attendance, Staff payroll, leave & Transfer system.
Also release notification and result of students, all these thing should be available through website to make the work
transparent and faster.
Integration/Technology details:
• Dot Net using C#
• SQL DB 2000
6. • Integrated application with the SMSC to send the SMS to customer
• Check the balance and validity and if the customer having sufficient balance then allow the customer to take agent
transfer else drop the call with proper announcement.
• On Call Charging is based application to deduct the charges from Customer account
• Provide the IVR based upon the customer category with the help of their user defined Segment
Integration/Technology details:
• Integration with IN MSC server
• Integration with SMSC to send the sms
• Integration with SDP server to deduct the online charges from customer account
• Integration with DB to check the customer segment with the help of Procedure
Project Name Aircel IVR Call Flow, Custom applications,Value added services
activation/Deactivation
Client: Aircel
Role: Technical Specialist
Environment: Call Studio, Java, Oracle,SQL , ICM 8.5.4
Responsibilities:
Description: Aircel Application is a DTMF enabled IVR application for a Telecom, which allows the caller to get the
activation and deactivation of3G services and value added services with the help of 3rd
party webserver integration .
Features of VXML Application:-
• Integrated application with the SMSC to send the SMS to customer
• Activation and Deactivation of value added services
• Activation of 3G services
• DB integration to validate the customer.
Integration/Technology details:
• Integration with IN MSC server
• Integration with SMSC to send the sms
• Integration with DB to check the customer segment with the help of Procedure
• Integration with 3rd
party Webserver to activate and deactivate the services.
Project Bharti Cellular
Client Bharti
Description IVR Development
• Bharti Airtel Application is a DTMF enabled IVR application for a Telecom company, which allows the caller various
core telecom functionalities such as Balance Info, Offers and schemes, value adds etc. It includes integration with
third party system for online call charging, and activation/deactivation of various value added services
Features of Nortel Application:
• Provide the real time balance of customer with the help of IN Integration with MSC
• On Call Charging is based application to deduct the charges from Customer account
• Provide the IVR based upon the customer category with the help of their user defined Segment.
Integration/Technology details:
• Integration with MSC for online call charging by segregating the charging DNIS .
• Integration with JSB to check the customer segment with the help of Procedure
• Integration with Oracle with the help of PeriQ.
Project edudel.nic.in
Client Delhi Education Department
Description Website Development
Delhi Education department required a online system for Students attendance, Staff payroll, leave & Transfer system.
Also release notification and result of students, all these thing should be available through website to make the work
transparent and faster.
Integration/Technology details:
• Dot Net using C#
• SQL DB 2000