This document summarizes the professional experience of Deborah S. Stewart, including over 20 years of experience as a Project Manager and Technical Manager in telecommunications. She has a variety of skills in project management, technical consulting, web design, and real estate. Her experience includes roles managing projects, teams, websites, systems implementations and transitions for telecommunications companies.

1. DEBORAH S. STEWART
15105-D John J. Delaney Dr # 228, Charlotte, NC 28277
Phone: (980) 254-1952 Fax: 704-973-9550
SUMMARY OF EXPERIENCE
A certified Project Management Professional (PMP), with over 20 years experience as Project Manager
and Technical Manager in the Telecommunications business. Organized, detail oriented, great
communications skills and enjoy working with all types of people. Flexible and adaptable to various
types of environments with an ongoing desire to learn and master new skills as opportunities arise.
Positive and persistent attitude when it comes to getting things done.
PROFESSIONAL SKILLS
• Organize and Lead cross-functional teams to successful completion of various Projects
• Ability to manage multiple tasks and priorities
• Manage projects utilizing both local and remote resources
• Creation of Project Management Plans including Requirements Definition, WBS, Schedule,
Resource Breakdown, Quality and Change Management procedures, utilizing PMI / PMP
Methodologies & Tools
• Monitoring and Reporting for project Cost and Schedule utilizing MS Project
• Proficient with MS Project, Powerpoint, Visio, Excel, Word and Outlook
• Web Design, Keyword Research and SEO using Dreamweaver and WordPress (HTML and PHP)
• Familiar with AV software, ProPresenter, MovieMaker, Adobe Captivate, Flash, Photoshop, etc.
• System Admin skills on various operational applications- Windows Active Directory, Cisco, etc.
• Hands on experience in IT, Telephony, Networks & various Applications
• Develop and provide Documentation and Training on various Applications
• Document Troubleshooting & Problem Resolutions for various systems
• Process Flow Development of various operational functions
• System Design and Quality Assurance for Broadband Cable Systems
• Negotiate discounts, track efficiencies and document status on multiple vendor accounts
• Problem solver that encourages others to collaborate on solutions
• Preparation of Price Proposals and Technical Proposals for solutions that meet business needs
• Formal Presentation of required Deliverables when required
PROFESSIONAL HIGHLIGHTS
• Project Managed internal Cisco VoIP phone System & Customer Service Call Manager System
implementation for 11 locations, utilizing Cisco UCM 6.0 and Cisco UCCX 5.0.1
• Responsibility for Flow Charts and Cisco Script programming for Customer Care IVR
• Development and Maintenance of company website.
• Coordination of all activities for High Speed Data service transition for 30,000 customers
• Organized and Documented policies and procedures to comply with FCC CPNI requirements
• Managed and supported TSA account transitions and contract negotiations
• Development of system tools for Monitoring and Troubleshooting Automated Provisioning System
for Digital Telephony Services for AT&T Broadband
• Documentation and Employee Training for Digital Telephony Service Software Applications
• Managed team to scrub address databases in GIS and Billing systems for USPS/CASS compliance
• Coordination of company-wide compliance to FCC Title 47 Regulatory Requirements
• Partnered with Marketing & Accounting to make enhancements to Online Bill Pay Capabilities
• Developed company-wide Service Technician Uniform Policy, Vendor Selection & Order Process
• Managed, documented processes, and provided training for the Ordering, Provisioning, and
Activation of VOIP Services at Time Warner Cable
• Change Management Coordinator for 8,000 device Cisco Network Maintenance
• Project Mgt / Technical Design Supervision for Broadband System for five US Air Force Bases
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2. Self-Employed Project Management Consultant and RE Broker, 08/08 - current
Technical Consultant doing activities such as Web Design, AV Production, Project Management, etc.
Also, Real Estate Broker, licensed in both NC and SC. Broker-in-Charge of my own office
Baja Broadband (formerly Orange Broadband), Senior Project Manager, 08/06 – 08/08
Organized and coordinated with various project teams from Operations, Engineering, Accounting, Tech
Ops, Marketing and IT in the delivery of solutions to meet the business needs of the company.
Multimax, Inc. , Change Management Coordinator, 01/06 – 08/06
Responsible for coordinating projects and on-going daily maintenance activities, conference calls, and
reporting for over 250 sites managing over 8,000 devices on the Navy Marine Corp Intranet (NMCI).
Self-Employed RE Broker / Loan Officer / Consultant, various clients, 08/04 – 01/06
Worked with various companies as a Loan Officer and Real Estate Broker. Also worked as a Technical
Consultant doing Due-Diligence evaluations on various Telecommunications Acquisition Projects.
Time Warner, VoIP Manager, 12/03 – 8/04
Built and Managed VOIP Provisioning, Activation and Confirmation (PAC) Department for new VOIP
Services in the Charlotte, NC system.
Carolina BroadBand, Director OSS, 09/00 – 12/03
Liason between OSS Integration/Development Team and Operational Management Team in the
development and implementation of an OSS System for Broadband Service Provider (550K HP).
MediaOne / AT&T, OSS Engineering Project Manager, 03/96 – 10/96, 02/98 – 08/00
OSS Subject Matter Expert & Manager of Engineering Team supporting Telcordia (MediaVantage)
architecture. System supported Automated Provisioning for new Digital Telephone Services for
Broadband Service Provider.
Teague Designs / Stewart FX, Engineering Consultant 01/90 – 03/96
Provide Engineering Services such as Software Training, Broadband Design, Quality Assurance,
Drafting, System Audits, Field Survey and System Documentation.
American Communications Company, Cable Systems Design Manager, 1985 - 1990
Media General Cable, Design Supervisor, 1983 – 1985
Cable Systems Design Group, Manager of Technical Services, 1979 – 1983
Ruben H Donnelly, Freelance Ad Artist, prior to 1979
ADDITIONAL INFORMATION:
Software: MS Project, MS Office 2007 Suite, Microsoft Access, Active Directory 2003, Remedy, ICOMS,
RR Enterprises, Visio, AutoCAD, Microstation - FRAMME, LodeData Design Assistant, Cadsum, B-Cat,
Smallworld, BEDT, Summagraphics/Data General information based CAD system, FocusOne, and
CableData, PhotoShop, Adobe Captivate Dreamweaver, Wordpress , Flash 5, Corel Draw, Illustrator,
PageMaker, Publisher, PowerPoint, Telcordia auto-provisioning system (ACON, NCON, TMM/NI, ALOC,
HFC-EM, PAWS, Delivery), ConnectVu, ICOMS/NIM, Netmemory, Cisco VoIP Phone System (Cisco Unified
Contact Center Express 5.0.1 and Cisco Unified Communications Manager 6.0), Calyx Point, Loansoft,
Unifi, Quicken and Quickbooks
Affiliations: Member Project management Institute (PMI), Member Charlotte Local PMI Metrolina
Chapter, Member Charlotte Regional Realtors Association. Volunteer for Forest Hill Church A/V Dept,
“Doves Nest” Women’s Rehab Facility, “Blessings in the Storm” Women’s Shelter
Education:
Central Piedmont Community College – various Certifications and CE courses
American University – Video Production
Nevada Gaming School - Basic Electronics
Glendale Community College – Fine Arts
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