Jim W Choi has over 20 years of experience in the telecommunications industry. He has held several leadership roles managing teams that plan, design, and implement telecommunications networks for major carriers. Currently, he is a Principal Project Manager at AT&T where he oversees projects to build out their switched Ethernet network and ensure projects meet milestones and timelines.

1. Jim W Choi
1140 Alta Loma Rd #103, West Hollywood, CA 90069
cjw625@yahoo.com
626.483.1144
Employment History:
9/1/2015- Current: AT&T Services, Inc. – AT&T Technology Operations
TP&E-Global Technology Planning & Project Management, Los Angeles, CA USA
Principal – Network Sales Support Project Management
Project manage ASE (AT&T Switched Ethernet) projects for network build tracking build milestones for
on time performance of customer orders. Facilitate to correct customer, NTE CLLI issues on
ASR/FOC mismatch. Place jeopardies alert for missed Optical Build Calculator upload and customer
site visits missed. Report out Construction & Engineering job status and any delays on permit,
customer deliverables delay. Perform CANOPI functions on exception status of Technical Orders not
decomposing delaying CLO/CNL validating TIRKS, WFA, CLDS, Wire Center Lookup, MIC, JAM,
AM982, ROME (Revenue and Opportunity Measurement Environment) database. Coordinate IOF
dates on ROADM build for capacity exhaust on wavelength assignments and correct IPAG cluster
based on SWC (serving Wire Center). Coordinate and trouble shoot fiber assignments for bad, busy,
incorrect assignments. Coordinate with Service Delivery on eCSPC (ENOC) test and turn up.
Facilitate inside move of NTE through MACD orders on MPOE vs customer suite determining handoff
on demarcation point. Manage Multi-UNI orders and CIR to preserve capital and expense budget.
Confirm interval, measure cycle time through system matrix in establishing baseline and target on time
performance.
4/1/2015-8/31/2015: AT&T Services, Inc. – AT&T Technology Operations
TP&E-Global Technology Planning & Project Management, Los Angeles, CA USA
Area Manager - Network Engineering Process Support
Responsible for the implementation of total quality, methods and procedures, and process programs
for a business unit. Identify, evaluate, design and implement key processes and workflows across the
organization. Conduct root cause analysis to evaluate current processes and make recommendations
for alternatives and enhancements. Leads the planning, developing, and implementing of techniques
which will ensure quality levels are maintained. Confer with staff on the use of re- engineering
techniques and Six Sigma methodology to improve process performance and product quality. Leads
the development and implementation of operational performance metrics, process control points, and
results management. Leads the design, facilitation, and training related to total quality plans and
process changes. Define process flows and identify decision makers, information needs and
escalation points in a given process. Develop benefit statement to support enhancement request and
secure approval. Drive or contribute to the pilot of process changes. Develop project plans for change
initiatives. Manage issues and resolutions across all process projects. Responsible for the

2. development of policies and procedures for a department to support active business initiative. Writes
or edits documents such as procedure manuals, user manuals, programming manuals, service
manuals, operational specifications, and related publications to communicate clearly and effectively
specifications and instructions to a wide range of audiences. Organize, lead, drive implementation of
and daily operations for a defined portion of an overarching technical solution (i.e. project). Projects
are typically high value long term strategic end to end projects that require tight coordination and
integration with multiple organizations and suppliers. Strong knowledge in technology and technical
concepts is necessary to understand the technical aspects and desired business outcomes of the
project and anticipate issues while driving results. Provides overall direction and technical or analytical
guidance to project teams that typically span multiple organizations and may also include outside
suppliers/vendors. Plan, manage and allocate resources to ensure successful, high quality execution
and delivery within the defined scope. Communicates effectively with cross-functional partners and
key stakeholders on status, risks and accomplishments to ensure alignment with the overall project
goals.
12/2012- 3/31/2015: AT&T Services, Inc. – AT&T Technology Operations
TP&E-Global Technology Planning & Project Management, Los Angeles, CA USA
Area Manager Network Engineering Sales Support NSS- ASE Wireline
Manage team of 15 NSS Project Managers for ASE Wireline projects for both ATX and non-ATX
Wholesale projects for 13 state customer sites, Point of Presence, and Collocation sites. Team lead
for ASE Wireline network build project managing IOF, IPAG, C&E, Customer ready ECD, ACD using
ASE database, ROME, SOR, GRETA (TIRKS, WFA), OBC – Optical Build Calculator, MIC, JAM, IDIS
– CANOPI, CRAMER, NEMA, Fingertip to meet customer due dates for service delivery. Track TEO
for NVT on ROADM, trigger INL CLO for EMUX, trigger CNL for DVA, WOT, PTTD, DD in TIRKS.
Trouble shoot IDIS fallout on both non-decomposed and decomposed Technical Orders not posting in
IDIS by coordinating ASR, Early FOC, ROME interval confirmation, IPAG NVT, LAG orders. Member
of EaMIS Command Center representing NPE on 2013 Chairman’s top five initiatives on Back to
Basics on overall interval reduction on network build and service delivery.
10/2009 – 12/2012: AT&T Services, Inc. – AT&T Technology Operations
TP&E-Global Technology Planning & Project Management, Los Angeles, CA USA
Area Manager Network Engineering Sales Support NSS- External Wireless ETTCS (Ethernet to the
Cell Sites)
Manage team of 21 NSS Project Managers for ETTCS Program for external wireless customers in all
22 states including Verizon, T-Mobile, Sprint, Metro PCS, Cricket and exceeded external wireless
customer cell sites build target for 2012. Implemented network builds for Ethernet to the cell sites
based on Plan of Records from customer contracts. Project lead for coordinating forecast with IOF
Interoffice capacity on transport, ROADM, C&E force management on delivery of sites on weekly
basis, coordinate equipment forecast with procurement Ciena equipment and SFP plug ins by tracking
MIC UT job numbers in CEPT. Participate in drafting, implementing, revising Method and Procedures
in MTSO, X-lata site build outs for gaps encountered during implementation phase of project build.
Manage and track IOF build out on IPAG network, track NVT status in NEMA to account for customer
market launch by region by month to account for no blocked IOF by fine tuning LASA. Manage and
track equipment backlog by manufacturer due to increased demand by customer outstripping forecast
resulting in build delays. Manage test and turn ups by initiating CNL, track Fingertip uploads on
posting of RID, coordinate to clear roadblocks reported by ENOC (eCSPC). Lead inter-departmental

3. team on order fallout in CANOPI for non-decomposing Technical Orders to align inventories and CLLI
codes in ROME and IDIS. Resolve decomposed Technical Orders in CANOPI resulting in IDIS fallout
to successful issuance of CNL for RID, WOT, PTD, DD to clear and post IE in TIRKS.
05/2006 – 10/2009: AT&T Services, Inc. - AT&T Technology Operations
TP&E-Global Technology Planning & Project Management, Los Angeles, CA USA
Sr. Project Manager Network Technology Engineering, Network Engineering Sales Support NSS
Project manage customer initiated projects responsible for network build completion as Engineering
lead to Sales, Network Engineering, Outside Plant – LEC, BIC, Construction, CPC. Identify team
members on customer specific projects and chair kickoff meeting followed by status meetings.
Establish project timelines, milestones, and critical dates to ensure customer project completion on
time. Customer projects includes Opt-E-MAN, Metro Ethernet, GigaMAN, DecaMAN, WaveMAN,
SONET ring OC-48, OC-192, Cisco MON rings, Entrance Facilities connecting customer premises
with AT&T network via central offices. Customer projects include decommissioning of rings, nodes,
customer site equipment.
Perform analysis with customer sold projects support data to secure Interoffice facilities, IOF ROADM,
loop cable pair assignment, coordinate special construction and customer room ready issues with
Sales, OSP, C&E, LEC, Transport Planners on Right of Way, Easement, Permits, Indemnification
letters, E-Rate and Customer Contracts.
Coordinate Granite, OPT, customer circuit handoff info with ENOC for circuit provisioning and circuit
tagging with FMAC Special Services. Provide NOC, PCO with DWID, slot port channel for Optical
rings, Giga, Deca, Wave MAN circuit turn ups coordinating ASR/AVO issued by customer.
10/2000 - 04/2006: SBC Advanced Solutions Inc., Alhambra, CA USA
Integrated Planner – Network Planning & Engineering
Plan, forecast, design, budget, and deploy region specific DSL infrastructure complementing
embedded legacy network to provide DSL capacity consisting of DSLAM, routers, remote access
surveillance, and ATM node interconnection. Integrate planning for interoperability on DSL, DCN
routers, CopperMax, AMS/EMS, and ATM nodes. Implement engineering, technical, process
guidelines in executing field deployment of carrier class network equipment meeting regulatory and
technical standards. Technical lead in interdepartmental teams on technical trials, first office
application, system conversions, software & hardware upgrade. Issue Planning Directives and
Estimates on DSL footprint expansions based on net profit positive and regulatory mandates with
capital funding obtained from Fundamental Network Planning and Forecasting. Secured capital
funding for growth on offices with higher take rate than corporate forecast with supporting data
analysis to justify capital deployment.
6/2000 - 9/2000: Pacific Bell, Alhambra, CA USA
Senior Specialist Equipment Design Engineer – Network Planning & Engineering
Issue facility equipment orders for fiber and circuit interconnection to network elements in central
offices. Manage expedite build out of CLEC collocation spaces, DACS, DSX, SONET fiber rings,
TITAN meeting regulatory mandated delivery intervals. Conducted MOP (Method of Procedure)

4. meetings, supervised installation vendors on quality control, budget adherence, certify test and
acceptance, and authorize vendor payments. Prioritize customer expedites in meeting all FCC
mandate timeline for Colocation delivery of CLEC space and power in Central Offices. Manage, install,
inventory IOF builds and assign all cross connect points. Perform database inventories all new IOF
builds in time for capacity relief.
11/1999 - 6/2000: Pacific Bell, Alhambra, CA USA
Capacity Manager – Network Planning & Engineering
Configure and capacity manage Class 5 - DMS and 5ESS network in Los Angeles Metro area. Class
of service included POTS, vertical features, ISDN, Dial up Internet, voice mail system.
Engineer to time and size growth jobs on access lines meeting service criteria, engineering guidelines,
and capacity demand to maximize utilization and gain financial and network efficiencies.
Perform analysis on Managed Rule Based Capacity Management tools to redeploy line cards on
access line loss to preserve capital. Load balanced high bandwidth utilization from dial up services
saturating voice line circuits. Issue funded jobs on software upgrades and new feature installations on
DMS, 5ESS switches. Issue jobs installing ATM aggregators for Pronto initiatives and special events
such as Oscars, Emmys, Grammys, and Democratic National Convention.
2/1997 - 11/1999: Pacific Bell, Los Angeles, CA USA
Affinity Channel Sales Manager – BCS Sales & Marketing
Affinity Channel Sales Manager for small business organizations in CA responsible for establishing
and signing sales contract in delivering voice and data products to small businesses. Plan and
conduct demographic focus group analysis on take rate, penetration, price point of products. Sponsor
marketing events, seminars, and outreach programs to introduce company products and services.
Manage outbound telemarketing vendor and track inbound call center customer response on targeted
direct marketing to measure sales result adding bottom line revenue to BCS business sales unit.
Perform analysis on customer satisfaction surveys to launch new services. Conduct customer
satisfaction surveys to measure churn rate through Omnibus study.
Education:
Golden Gate University, San Francisco, CA USA- Master of Science, Telecommunications
Management
University of California Riverside, Riverside, CA USA - Bachelor of Arts, Political Science
Professional Licenses, Accreditations, and Memberships:
Accreditation Certificates: Telcordia - DMS 100, Alcatel - Network Planning & Design, 7670 RSP
Overview, 7300 ASAM Overview, 7270 MSC/7470 MSP Overview, Adtran TA3000 & HDX Overview,
Lucent CBX 500 & GX 550 Overview, Global Knowledge - Voice over IP, Cisco CCNA, Fujitsu
ROADM Training