1. Walter W. Hammack
Objective
To secure a challenging position where my experience and can do attitude will be a benefit as well
as add value to the company.
Summary
• Successful in meeting new technical challenges and finding solutions to meet the needs
of the customer.
• Experience with Cisco routers and switches
• Experience with Juniper routers
• Experience with Alcatel routers
• Experience with Ciena routers
• Experience with LAN and WAN concepts and end-to-end troubleshooting
• Experience with BGP, EIGRP, OSPF, VLAN tagging, routers, switches, MPLS VPN,
IPSEC VPN, VRF and Remote Access.
• Experience in Telecommunications.
• Experience in VOIP/SIP TRUNK/DATA provisioning and installations as well as Call
Manager
• Experience with platform, application, and portal validation
• Experience working with and effectively communicating with suppliers, business
partners, and customers
• Experience working with and leading a team on projects
• Experience with POS applications Retail and Hospitality
• Experience in Customer Call Center activations
• Experience in providing pre and post sales support
• Experience with interfacing with engineering and network planning on existing and new
product development.
• Proficient in defining testing requirements for UAT’s
• Proficient in responding to RFP’s and RFI’s
• Dedicated, hard working individual with good verbal, written and interpersonal
communication skills.
• Works well in both team environments and individual assignments.
23 Linden ave.
Newark, Oh 43055
Phone 740-405-5803 ( Cell )
E-Mail hammack.lucky@gmail.com

2. R • Working knowledge of VOIP/SIP TRUNK/DATA, Internet/Ethernet, VLAN tagging,
ROUTING, BGP, EIGRP, OSPF, MPLS VPN, IPSEC VPN,VRF, QoS, IP Telephony,
SUBNETS, DMS switches, Telcordia Software, Sonus Software(soft switch), TIRKS,
Transport Element Activation Manager, VOIP Call Manager, INTAS,IRIS, Geoprobe,
Analog, Digital, DS0, T1 and T3 along with their respective analyzers, TIMS, Fire-Bird
and T-Bird analyzers, HP and Navtel data scopes, CAT3 and CAT 5 cables.
• Working knowledge of CHASE tools, NASH, DART,AIMS
• VISA I and Visa II Standards (EIS 1051 and EIS 1052), Retail and Hospitality Industries,
Verifone Terminals – Tranz 330 and Tranz 380, Omni Terminals – 3200se, 3750 and
3730, Hypercom POS-port, UTStarcom HiPer TRAX Systems
• UTStarcom HiPer ARC , Lucent APX8100, Lucent TNT, Point of Sale Terminals,
Bell103, V.22, V.22bis, V.32, V.32bis, V.34, V.34 plus, V.90, V92, V.42, V.42bis MNP,
X.25, X.75, Frame Relay, Primary Access, Stratacom(IPX,IGX and BPX),Verilink,
Adtran, USRobotics
• MS Office Suite
• Understanding of Cisco,Juniper,Adtran and Alcatel router configurations as well as
WAP’s
• Basic knowledge of L2TP, Feature Group B, Feature Group D, 8xx Routing,
,ADAK(ISDN TA),Cellular Digital Packet Data, Lucent Navis Access, T-COM 440B/T-
ACE analyzer, COBOL and RPG
• Good verbal, written and interpersonal communication skills, analytical and problem solving
skills.
Professional
Experience
ASCENA RETAIL 6/2016 – 12/2016
(Brooksource contract)
NETWORK PROJECT ANALYST
• Provide Tier 2 & 3 Network Support for all stores in the Ascena
• Work with remote techs and vendors to troubleshoot and resolve problems with
internet circuits such as T1, DSL, Wireless
• Work with techs and vendors to install Cisco routers, Cisco switches, Cisco Meraki 32’s
as well as CradlePoint 850
• Troubleshoot phone line issues including analog and VOIP, and the telephone
hardware
• Troubleshoot and configure network hardware include Cisco Router, Cisco Switch,
Cisco Access Point
• Provide daily updates in OneNote as well as SharePoint
• The ability to provide multi technical support to multiple techs on a bridge

3. COMM-WORKS 1/2015 – 12/2015
NETWORK ENGINEER
• Responsible for the provisioning of network elements in support of CHASE’s Network
refresh project.
• Responsible for working with and being able to direct technicians on the rack and stack
process of the new hardware as well as directing them on the key cables that are vital to
CHASE.
• Responsible for the implementation of new CISCO hardware, 4431 router as well as
3650 switches and WAP’S using tools provided by CHASE..
• Responsible for updating network diagrams to reflect the new design as well as provided
tool support of the new hardware installed to support the GNOC and CHASE Engineers.
• Attend weekly meeting to discuss any and all issues that are going on with the project.
• Responsible for facilitating standards based configuration and testing of the refresh
hardware to ensure that the network is stable before wiping and removing the older
hardware.
• Responsible for providing pre and post testing scan results as well as stress testing of
T1’s or Switched Ethernet circuits.
CenturyLlink 2008 - 2015
BSDO Provisioning Technician III
NSDI Provisioning Technician II
• Responsible for the provisioning of network elements in support of service activations
• Responsible for the implementation of VoIP/SIP Trunk, Internet and Ethernet services
using CenturyLink proprietary Call Center software.
• Responsible for the implementation of Data services on Priv and Edge routers
• Responsible for facilitating standards based configuration and testing of national network
dedicated services for DS3’s and lower level voice platform services.
• Responsible for evaluating complex translations related to network switching equipment.
Verizon 1985 – 2006
(Formerly MCI, Worldcom, UUNET and CompuServe)
Senior Network Engineer, Hilliard Ohio
Network Engineer III, Hilliard Ohio

4. Network Engineer II, Hilliard Ohio
• Perform Lead Engineering role for the Verizon POS Transaction network
• Define testing requirements for UAT’s
• Provide pre and post sales technical support
• Provide technical consultation and subject matter expertise on the capabilities and
limitations of the hardware and software for the Verizon Network
• Responsible for the Implementation, Testing and Certification of new hardware and
software (GA/General Access) releases from UTStarcom for the Verizon Network
• Provide technical training for internal groups
• Test and certify new modem configurations to meet certain customer
requirements
• Work with vendors as it relates to implementing new software enhancements and testing
Alpha releases of software as it relates to the enhancement
• Developed troubleshooting procedures for internal groups
• Perform software upgrades to the Verizon Network
• Provide 3rd
level Engineering support for complex transaction issues
• Provide 24/7 pager support on a rotating basis
• Created different scripts with ProComm to automate some of the certification process
• Provide Vendor management for the Verizon Network
Network Product Analyst II, Hilliard Ohio
Network Product Analyst, Hilliard Ohio
• Initiates, develops and performs certification and testing of X.25,X.75
IP-to-X.25 and POS(VISAII) products
• Provide pre and post sales technical support
• Provide technical training for internal groups
• Provide 3rd
level support to internal groups
• Develop troubleshooting procedures for internal groups
• Assist with the development of new products
• Interacts with vendors for technical assistance
• Ensures quality and accuracy of test results
• Analyze and develop solutions for potential customers
• Utilize software packages and Data scopes to analyze application problems
• Coordinate planning and delivery of solutions to field associates and customers
• Update software configuration files to meet customer needs
• Submit routing changes on a monthly basis
• Provide 24/7 pager support on a rotating basis
Field Service Engineer, Atlanta Georgia
Associate Field Service Engineer, Atlanta Georgia
Field Service Technician II, Atlanta Georgia
• Plans and executes communication center moves
• Assists with the development of new network products
• Provide high-level support to internal groups or customers

5. • Analyze and develop solutions to complex and or chronic hardware problems
• Provide technical and software training on hardware and test equipment
• Troubleshoot and maintain field network hardware
• Uses software packages to identify and isolate hardware problems
• Provide 1st
and 2nd
level technical support
• Isolates telecommunications failures utilizing test equipment
• Installs and configures in-house and or field communication center hardware
• Interacts with network support, customers to provide quality support
Network Chronic's Specialist, Upper Arlington, Ohio
• Provide high-level support for new technology deployed in the network
• Coordinates resolution of chronic problems
• Interacts with vendors and customers to research and resolve problems
• Identify , troubleshoot and resolve routine to complex WAN issues and problems
• Assist with field engineers in troubleshooting outages and installation of new
equipment
• Interact with vendors and internal groups to diagnose and resolve problems
Network Technical Coordinator, Upper Arlington, Ohio
• Develops and maintains documentation
• Leads the development of the Control Center’s troubleshooting
• Interacts with vendors and customers to research and resolve problems
Network Control Technician II, Upper Arlington, Ohio
Network Control Technician I, Upper Arlington, Ohio
• Monitors the network using different management systems
• Monitors multiple network management systems
• Identify , troubleshoot and resolve routine to complex WAN issues and problems
• Interact with vendors and internal groups to diagnose and resolve problems
• Perform various site and customer dial backups for outages
• Responds to 1-800 support lines
• Participates in technical projects
• Maintains and updates various databases
E
I.T.T Columbus Business University, Columbus, Ohio 1983 – 1985
Associate Degree in Data Processing

6. • Analyze and develop solutions to complex and or chronic hardware problems
• Provide technical and software training on hardware and test equipment
• Troubleshoot and maintain field network hardware
• Uses software packages to identify and isolate hardware problems
• Provide 1st
and 2nd
level technical support
• Isolates telecommunications failures utilizing test equipment
• Installs and configures in-house and or field communication center hardware
• Interacts with network support, customers to provide quality support
Network Chronic's Specialist, Upper Arlington, Ohio
• Provide high-level support for new technology deployed in the network
• Coordinates resolution of chronic problems
• Interacts with vendors and customers to research and resolve problems
• Identify , troubleshoot and resolve routine to complex WAN issues and problems
• Assist with field engineers in troubleshooting outages and installation of new
equipment
• Interact with vendors and internal groups to diagnose and resolve problems
Network Technical Coordinator, Upper Arlington, Ohio
• Develops and maintains documentation
• Leads the development of the Control Center’s troubleshooting
• Interacts with vendors and customers to research and resolve problems
Network Control Technician II, Upper Arlington, Ohio
Network Control Technician I, Upper Arlington, Ohio
• Monitors the network using different management systems
• Monitors multiple network management systems
• Identify , troubleshoot and resolve routine to complex WAN issues and problems
• Interact with vendors and internal groups to diagnose and resolve problems
• Perform various site and customer dial backups for outages
• Responds to 1-800 support lines
• Participates in technical projects
• Maintains and updates various databases
E
I.T.T Columbus Business University, Columbus, Ohio 1983 – 1985
Associate Degree in Data Processing