Rahul Sharma is seeking a managerial role utilizing over 9 years of experience in project management, operations and maintenance, client relationship management, and team management in the telecom/IT industry. He is currently a Senior Consultant at Infosys managing a team of 8 employees and global accounts. Prior to this, he held roles as an Incident Manager at Ericsson managing customer escalations and outages, and as an MSS Engineer configuring and maintaining ZTE and Ericsson telecom equipment.

1. RAHUL SHARMA
Contact: +918412006333 / +918826390203 E-Mail: rahultronics.sharma@gmail.com
Job Objective
Seeking managerial assignments in Operations & Maintenance / Project Management / Team Management with an
organization of repute in Telecom/IT industry that will utilize my management, supervision and administrative skills to
benefit mutual growth and success
Profile Summary
• An accomplished professional with over 9.0 years of experience in:
Project Management Operations & Maintenance Client Relationship Management
Technical Support Networking Operations Server & System Administration
Escalation Management Team Management Stakeholders Management
Service and Resource Fulfillment Event Management
• Presently associated with Infosys Limited as Senior Consultant in Cloud Infrastructure Services.
• A hard working Team Manager who performs and delegates all his multiple duties in a respectful and professional
manner. As a superb communicator able to think, communicate and present information effectively to people from
all social backgrounds.Apart from the ability to effectively lead a team, also motivates staff to do better, make
sound decisions and work with managers and staff at all levels of responsibility.
• Capabilities in planning, engineering, managing and executing Telecom projects including installation, operations
and maintenance of Telecom Systems and optimizing the IT infrastructure to consistently achieve high availability
and performance.
• Skilled in planning and effectuating preventive / condition based maintenance schedules of various machineries
and equipment to increase machine up time and equipment reliability
• Resourceful in leading, mentoring & monitoring the performance of team members to ensure efficiency in process
operations and meeting of production targets
• A dynamic professional with excellent analytical and planning skills.
Areas of Expertise
Project Planning & Management
• Managing overall operations for executing projects for telecom within cost & time norms; participating in project
review meetings for evaluating project progress & de-bottlenecking.
• Preparing project schedules and monitoring projects with respect to cost, resource deployment, time over-runs
and quality compliance to ensure timely execution of projects.

2. Operations & Maintenance
• Providing telecom network & extending communication facilities through planning, engineering, commissioning,
operations & maintenance of various telecom systems
• Handling the complete range of activities by providing right of way from conceptualisation to installation, testing,
maintenance and troubleshooting of telecom equipment
Team Management
• Mentoring, monitoring and motivating the staff to ensure the operational efficiency
• Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high
performance amongst the team members
Certification
• Cisco Certified Network Associate (CCNA)
• Certified in ITIL® 2011 Foundation Examination
Organisational Experience
Since Feb’15 Infosys Limited, Pune
Growth Path:
July’16 – Till Date Team Manager – Cloud Patching Team, Pune
Role & Responsibilities:
• Managing team of 08 employees of Unix professionals; along with this also managed the KPI delivery of Global
accounts
• Team Management in Cloud Patching consists of exclusive responsibilities which consists to attain the targeted
team utilization which also required a drive to enhance the service portfolio of each individual
• Developed team capabilities in cross skill technologies by organising various knowledge sharing sessions within
team
• Ensure the 100% adherence of the processes by each of the team member aligned to different role &
responsibilities.
• Ensure the Quality in work in addition to the sense of urgency to get the external customer delight by Implemented
the maker and checker mechanism so that productivity and quality can be achieved for project.
• Provide regular coaching for improvement of skills and competencies and mentored the staff to achieve the
organisational (external/internal) certification targets
• Operations Management: To manage day-to-day operations ensuring that project objectives are achieved
within time/cost/quality constraints. Ensuring that the team delivers as per the SLA and meets all the quality
targets.Participate in discussion with customer on weekly / monthly basis to give updates about the team

3. performance and plan strategies in terms of risks, improvements and scope. Presenting the project performance
in terms of monthly reviews to Senior Management Involved in Recruitment activities
• Financial Activities: Responsible for monthly budget projection for the project, Responsible for quarterly billing
estimates. Involved in Resource based billing, transaction based and Fixed price billing models
• Process Transition Management: To identify and review the process for initial planning, Resource / Skills-set
requirements, Applications used Existing SLA and Quality structure. Baseline the information on volumes, SLA
and quality as a part of the SOW. Defining entry and exit criteria for each phase of the process and identification
of risks as well as mitigation plan. Obtaining the working knowledge of the process, documentation and provide
training to offshore team members. Monitor and manage performance of team in the steady state. Experience in
Process Transitioning with regards to offshore / onshore model
• Customer Relationship Management: Resolve Customer Complaints and queries, Resolve customer
escalations, Set up periodic reviews with stake holders to understand their expectations and provide a solution.
Generate lead for new business wherever potential found ,Carry out discussion regarding Resource Management,
work load management etc. with the customer Negotiating on Service Level Agreements and Contract
Feb’15 – June ’16 Infosys Limited as Team Lead (Change Management)
Project Handled:
Title: Server Patching Team
Team Size: 20
Location: Pune
Nodes: Unix (Linux & Windows) and Solaris
Role & Responsibilities:
• Planning and implementation of OS upgradation activities (Patching) of servers hosting several client applications
• Active participation in CAB, ECAB & Governance meeting for all urgent RFCs to discuss the impact and risk
analysis of the change activities
• Liaises with all necessary stakeholders to coordinate change building, testing and implementation, in accordance
with schedules
• Reviews all implemented changes to ensure that they have met their objectives, refers back any that have been
backed out of have failed
• Weekly catch up call with stakeholders and follow up with several application owners
• Produces regular management reports
• Provide a ITIL Framework process to be followed by all levels and
• Provide management and operational reporting
• Organizing knowledge sharing sessions within team
• SPOC for all offshore Patching activities and reporting to higher management
Sept’10 – Feb’15 Ericsson India Global Services Private Limited

4. Growth Path:
Sep’10 – Jul’13 Engineer, NSS - Back Office, Noida (Global Support)
Jul’10 – Feb’15 Incident Manager, Reliance Project, Navy Mumbai
As Incident Manager Reliance, Navi Mumbai
Nodes: Multi - Vendor (Ericsson, ZTE, Huawei & Alcatel Lucent)
• Heading customer escalations on RCOM Network
• Aligning all the stake holders during catastrophe
• Restore normal service operation as soon as possible
• Minimise the Business impact of Incidents
• Provide a single entry point for all Incidents to be logged, tracked, updated, resolved and closed
As Engineer, NSS - Back Office, Noida (Global Support)
Nodes: Ericsson
• Provided 24*7 2nd level support for all Bharti Nodes and conducting troubleshooting in live networks
• Attended meeting with customers regarding enhancement in network according to increase in traffic and customer need
• Monitoring and handling all Emergencies of over 400 Live Bharti Airtel nodes in North & North Central India (MSC,
MSCS-MGW, HLR, STP, SCP)
• Monitored implementation and AT of Ericsson nodes including MSC, MSCS-MGW, HLR, RHLR, successfully
shifting the HLR data to RHLR during sync.
• Managed provision of on-spot solutions to issues concerning both, failures related to general GSM background and
those related to Ericsson specific scenarios (Features, Hardware or otherwise)
• Performing RCA (Root-cause analysis) to provide the resolution to customers/carriers
• Instrumental in publishing MIN & MIR (Network Outage Reports), APG & CP Faults (H/W or S/W) Tracker, Updates
on Weekly Review Report Which always shared with customer Bharti
May’09 – Sep’10 ZTE Telecom India Pvt. Ltd. (Adecco) as MSS Engineer
Project Handled:
Title: BSNL CDMA WLL Project – EAST
Period: May’09 – Sep’10
Location: Kolkata
Nodes: ZTE
• Conducted configuration of ZTE HLR & VLR servers & SIU of BSNL CDMA project
• Ensured operations and maintenance of ZTE HLR & VLR for BSNL
• Carried out the configuration & Maintenance of ZTE OTAF (Over the Air Service Provisioning Function) of BSNL
CDMA project
Sep’08 – May’09 Ericsson India Pvt. Ltd. (Adecco), Jaipur as Test Engineer (Switch)
Role:

5. • Conducted testing and provided support of all core products of Ericsson 2G Core Products like AXE 810.Switch
such as (RBSC, BSC, HLR, MSC, GMSC) and 3G Core products such as MSC-Server
• Ensured operations & maintenance of Ericsson GSM AXE-810/APZ21240 and APZ 21233/ 21233C/21250
• Carried out configuration and fault management for a range of platforms including HLR , VLR, BSC & MSC
• Supervised cloning of Adjunct Processor Group (APG) of BSC and MSC-S of Ericsson
• A competent professional with proficiency in streamlining business processes, defining continuous improvement
processes, accelerating employees
Previous Experience
Nov’07 – Sep’08 Tata Tele Services Ltd., Jaipur as Switch Trainee
Knowledge Purview
• Gained extensive knowledge in:
o GSM & CDMA Technology
o SS7 Signalling
o Switching & Routing
o HLR, VLR & OTAF (Over the Air Service Provisioning Function)
Training
• Basics CISCO IOS commands, Layer 2 Switching VLAN, IP Routing with RIP, IGRP, EIGRP, and OSPF
Education
• B.E. in Electronics & Communication Engineering from Rajasthan Institute of Engineering & Technology, Jaipur,
Rajasthan University with 69.1% in 2004
IT Skills
• Well versed with:
o OS Concepts, Window 2000, 2003, Server, XP
o Cisco Switches & Routers
o Wireless Technology
o Routing & Switching Architectures, Router/Switch Failure Troubleshooting, Performance & Memory
o Win foil, Axe 810, WinScp, HyperTerminal, Test manager and MSDP
o ZTE Switching Module like zxc10 (MSS) & zxc10 (OTAF)
Achievements

6. • Client appreciation award for best performer.
• Awarded for contribution to successfully driving the CSR activities.
Voluntary Assignment
• Took part in Blood Donation Camps & Environmental Campaign
• Active participation & volunteering of various CSR initiatives of Infosys
Personal Details
Date of Birth: 16
th
June 1982
Address: H. No. – 73/103, Mansarover, Jaipur- 302020, Rajasthan
Languages Known: English & Hindi
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for
the correctness of the above-mentioned particulars.
(Rahul Sharma)

7. • Client appreciation award for best performer.
• Awarded for contribution to successfully driving the CSR activities.
Voluntary Assignment
• Took part in Blood Donation Camps & Environmental Campaign
• Active participation & volunteering of various CSR initiatives of Infosys
Personal Details
Date of Birth: 16
th
June 1982
Address: H. No. – 73/103, Mansarover, Jaipur- 302020, Rajasthan
Languages Known: English & Hindi
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for
the correctness of the above-mentioned particulars.
(Rahul Sharma)