Saurabh Gupta is seeking a challenging position that allows him to utilize his skills and knowledge to contribute to organizational growth. He has a B.E. in electronics and communication from Rajiv Gandhi Technical University with over 5 years of experience in Cisco unified communications. His expertise includes installing, configuring, and troubleshooting Cisco CallManager, Unity Connection, Emergency Responder, and other voice and collaboration products. He is proficient with MS Office applications and holds several Cisco certifications.

1. Saurabh Gupta
Email: Saurabhguptadws@gmail.com Contact no.: +919770233386
Career Objective:
Willing to work in a challenging and healthy work environment where I can utilize my skills and
knowledge efficiently for the organizational growth to pursue a rewarding career.
Academic Qualifications:
Degree University/Board Year of Passing Percentage
B.E (EC) Rajiv Gandhi Technical University, Bhopal 2014 72.90
SSC MPBSE 2010 80.40
HSC CBSE 2008 68.20
Technical skills:
• Cisco Voice - CUCM, Unity, Cisco IOS Voice gateway, CER
• MS Office - Excel, Word, PowerPoint, Visio
Professional Experience:
Organization: LTI (L&T Infotech)
Duration: March 2019 – Currently working here
Designation: Senior Systems engineer (Unified Communications)
• Handling escalations raised by customers and providing RCA
• Leading the team of 9 engineers and communicating with the Customer and business on
Regular basis
• Helping with my inputs in creating RFPs for different customers for LTI
• Training team members on different topics related to VoIP
Organization: Aricent Technologies (Cisco TAC)
Duration: October – 2017 To March 2019
Designation: Network Engineer
• Answering, troubleshooting and resolving queries and concerns raised by customers
regarding Cisco Unified Communications Manager and associated applications.
• Handling escalations raised by customers.
Areas of Strength:

2. Cisco Unified Call Manager:
• Cisco Call Manager Versions 8.X, 9.X, 10.X, 11.x and 12.x installation and upgrade.
• Knowledge of Protocols like SCCP, H323, SIP and MGCP.
• Integration of Cisco Unity with CUCM.
• InterCluster Trunk (Call Routing, Setup, Troubleshooting and Trace Analysis)
• Call Manager DRF Backup and restore.
• Features and Services on Call Manager Such as Music on Hold, Extension Mobility, Call Park,
Directed Call Park, BLF, Intercom etc.
• Experience on troubleshooting Cisco Call Manager to enable features and services to
include, speed dials, Call Pickup, Call Forward.
• Integration of Microsoft AD with Communications Manager via LDAP.
• Trace Analysis for Complex Call Routing Issues.
• Cisco Single Number Reach and Cisco Mobility.
• Conferencing and Transcoding Issue (Media Issues with Call Manager).
• Knowledge of Media Resources.
• Using Bulk Administration Tool
• Identify if the customer’s network in running into any known issues (Bugs/Caveats).
• Packet captures and stream analysis for identifying audio quality issues.
• Setup and configuring smart Licensing feature in CUCM 12.x
MultiServices (Gateways)
• Gateway integration with call manager using MGCP, H.323.
• Basic overview of gateway debugs and application of debugs.
Unity connection (UC)
• Integration of Cisco Unity with CUCM.
• Installation and upgrade of UC.
• Configuring users and importing users using LDAP, CUCM and manual configuration.
• Configuring system call handlers.
Prime License Manager (PLM)
• Installing and Upgrading Prime License Manager.
• Adding Product instances and installing Licenses using PAKs and license files.
Cisco Emergency Responder (CER)
• Installing and Upgrading Cisco Emergency Responder.
• Configuring Locations, ERLs and Alert settings
• Integration of CER with CUCM
• SNMP config in CER and CUCM
UCCX
• Basic call routing and overview.
• Installation and upgrade of UCCX.

3. • Integration with CUCM
• Configuring Applications, Triggers, Workflows, Resources in UCCX.
• Agent setup and assigning the groups and skills to users
• Maintaining Prompts, Documents, Scripts in UCCX.
IM & Presence
• Installation and upgrade of servers
• Basic Integration with Call Manager
Organization: L&T Infotech as Systems Engineer
Duration: February 2015 To October 2017
Designation: Systems Engineer
• Configuring and Maintaining the CISCO IP Phones.(Hard Phone and Soft Phone)
• Troubleshooting problems related to IP Phones. (7940/7942/7960 Series).
• Configuring agents Add/Delete in IPCC Environment – MACD (Move Add Change Delete)
• Handling customer escalations as a team member
Ms Office - Excel, Word, PowerPoint and Visio
Excel:
• Creating Weekly, Monthly, Daily reports using Excel Macros and Formulas.
• Co-ordinating with project managers, senior managers for analysis of project data using
Excel.
PowerPoint:
• Creating numerous PPT’s for client presentations
• Created an on boarding document from scratch for Cisco IPT
Word and Visio:
• Created SOP for Cisco IPT
• Created UCCX call flows in MS VISIO.
Professional Certifications:
(Cisco ID No. – CSCO12796473)
• Cisco Certified Network Associate (CCNA Routing and Switching)
• Cisco Certified Design Associate (CCDA)
• Cisco Collaboration Architecture System Engineer Representative
• CCNA Collaboration
Personal Details:
Date of Birth : 17.01.1993
Interests : Travelling and exploring places
Languages known : English and Hindi

4. Gender : Male
Nationality : Indian
Address : Oceania E 704 casa rio palava city dombivali east Mumbai -421204
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.
(Saurabh Gupta)
25-07-2019