The document provides a summary of Kevin Pierce's professional experience and qualifications. It outlines over 22 years of experience in telecommunications, including roles in quality auditing, safety, project management, and technical operations for cable television and wireless companies. Key responsibilities involved performing quality installations, developing safety plans, managing projects, and supervising installation and repair technicians.

1. K e v in W . P ie r c e
188 Beaver Meadow Rd
Plymouth, NY 13832
607.373.0484
pierce2@frontiernet.net
PROFILE
Telecommunications Professional with over 22 years of experience in the cable television
and communications industry, and 3 years of experience in the wireless cellular
communications industry.
• Strong analytic and problem solving skills
• Ability to meet challenges and deadlines in a fast paced customer driven environment.
• A fair leader and team player who value’s others input, support’s diversity and inclusion, and
promotes a safe and respectful work place.
• Excellent communication skills, Focus on quality, attention to detail and organization.
• Microsoft Word, Excel, and Power Point
• Sprint 2.5 Certified
• Verizon Wireless new site build/co-location, small cell, and ODAS scoping and construction
• AAV fiber backhaul civil construction and Management
• Knowledge of Telcordia GR1275 and Verizon Wireless NSTD119 Quality Installation
Standards
• Certified trainer for aerial work platforms and scissor lifts
PROFESSIONAL EXPERIENCE
PROFESSIONAL TELECONCEPTS, Norwich, NY 2015-Present
Quality and Safety Auditor ~ Norwich, NY (2015 – Present)
• Perform installation quality audits in accordance with Telcordia GR1275 and Verizon Wireless
NSTD119 quality installation standards, on various systems and equipment installed in central
office co-location and cellular site facilities. Installation activities include Ironwork, Bay and Rack
installations, BDCBB/BDFB and Infinity power plant installations, rectifier and converter shelf
installations, DC battery installations, power cabling, grounding, stenciling, and other details as
needed.
• Read and follow customer MOP’s and SOW’s, to determine and understand all installtion details,
work procedures, safe stopping points, back out plans, and other job related details as needed,
to conduct fair and accurate quality audits.
• Wireless division safety committee chair person
• Assist with and conduct employee training for fall protection and rescue, rigging, and aerial work
platform certification.
• Perform duties as a competent person in the periodic inventory and inspection of personal fall
arrest and restraint equipment assigned to employees, and lifting and rigging gear assigned to
job trailers.

2. • Perform jobsite safety observations to assure compliance with OSHA, ANSI, ASME, and TIA-
222G Standards, as they apply to the industry. Also active safety committee chair person for
wireless division.
• Develop written fall protection and rescue plans for tower crew employees working at heights
• Develop simple rigging plans for Class 1 and 2 lifts that involve the use of load and tag ropes,
blocks, slings, shackles, and capstan hoists.
SPECTRUM WIRELESS SOLUTIONS, Clarkston, GA 2013-2015
Scoping Specialist ~ Norwich, NY (2014-2015)
• Scope assigned projects per customers RFQ/statement of work, to prepare and submit
competitive bids, based on current wireless industry standards.
• Prepare bill of materials for new build and upgrade work from customer site specific RFDS,
antenna layout diagram, tower and mount structural analysys, and site engineering
construction drawings
• Assist project management to put awarded work into action from project planning and
material procurement, to construction completion and closeout.
• Perform site survey walks to assess conditions to prepare proposed red line drawing
changes, change orders, and repair orders as needed.
AAV Construction Manager ~ Norwich, NY (2013-2014)
• Managed civil construction and installation activities on AAV fiber backhaul projects in Central
and Eastern NY markets
• Worked with tier 1 project management to schedule and complete assigned sites in a timely,
accurate manner, through daily communication and weekly scheduled conference calls
• Managed in house and contractor personnel, to insure assigned sites are completed accurately
according to scope of work, and on target with site task completion timeline
• Read site plans and scope of work to determine bill of materials needed to complete each site.
Order, receive, and dispatch materials to assigned site construction ream
• Communicate effectively with fiber backhaul vendors, tower companies, landlords, property
managers, site acquisition personnel, and local municipalities as needed
• Consult with installation and project management personnel to identify and rectify installation
issues, note changes on site engineering plans, and prepare red line drawings as needed to
facilitate changes
• Successful completion of over 200 Sprint Cellular sites, on the Network Vision fiber backhaul
project, in conjunction with Alcatel-Lucent
TIME WARNER CABLE, Charlotte, NC 2006-2012
Technical Operations, Plant Manager ~ Oneonta, NY (2008-2012)
• Managed daily technical and plant maintenance operations, personnel and activities, in the
installation and repair of analog and digital cable television, high speed internet, and voice over
IP services
• Led a team of 24 field technical and supervisory personnel in the delivery of services to
approximately 25,000 subscribers over a 1,000 mile hybrid fiber optic/ coaxial cable television
system.

3. • Managed quota and work flow to accommodate up to 130 installation, service, and repair orders
per day.
• Assisted regional warehouse team wirth the operation of system warehouse, in the shipping and
receiving of supplies and equipment, inventory and reconciliation of capital assets, and
maintaining a safe and orderly working environment
• Consulted with residential and business class customers to assist field technicians resolve
complex installation and service issues
• Promoted a safe, respectful, and ethical workplace where employees felt valued and empowered
Technical Supervisor ~ Utica, NY (2006-2007)
• Supervised a team of 10 installation and service technicians servicing residential and business
customers
• Called on customers with technicians to resolve installation and service issues and needs.
• Provided individual and team performance feedback to achieve company metrics and customer
satisfaction goals and expectations
• Chaired system safety committee and facilitated weekly and required periodic team safety
meetings, to ensure compliance with OSHA 1910.268, Hazcom/Right To Know, and Bloodborne
Pathogens Awareness Training
• Achieved a safe work environment with no major reportable incidents.
ADELPHIA COMMUNICATIONS, Coudersport PA 1998-2006
Technical Supervisor ~ Utica, NY (2004-2006)
• Managed a team of 10 installation and service technicians to install and repair analog and digital
cable television, high speed internet, and voice over IP services to residential and business
customers
• Chaired system safety committee and facilitated weekly and required periodic team safety
meetings, to ensure compliance with OSHA 1910.268, Hazcom/Right To Know, and Bloodborne
Pathogens Awareness Training
• Worked with technicians in the field on coaxial line burials that reduced customer wait time, while
cutting installation labor costs.
• Coached team and provided individual and team performance feedback to achieve company
metrics and customer satisfaction goals and expectations
Chief Technician ~ Norwich, NY (1998-2004)
• Performed daily plant maintenance and repair of hybrid fiber optic/ coaxial cable 2-way television
system.
• Responsible for TVRO and antenna site operations, signal acquisition, processing, and
distribution
• Managed upgrade projects, contributed to system design, develop bill of materials, coordinate
construction, installation and debugging.
• Completed system FCC performance testing and documentation per FCC regulation 76, subpart
K, technical standards for cable television systems
• Supervised team of 3 field employees performing installation, repair, and maintenance functions

4. CENTURY COMMUNICATIONS New Canaan, CT 1990-1998
System Technician ~ Norwich, NY
• Performed installation and repair of cable television services to subscribers
• Completed daily plant maintenance, troubleshooting, and repair of coaxial cable television
system
• Worked with design and construction crews to complete system upgrades and rebuilds
MILITARY 1982-1986
• US Air Force, E4 Sargent, Honorable Discharge
EDUCATION AND DEVELOPMENT
• Crosby Rigger Trainer Development Course
• Sunbelt Rentals Aerial Work Platform Trainer Certification
• Foundations of Leadership, Time Warner Cable/Syracuse University
• Personnel Management Training, Time Adelphia Cable.
• SUNY Empire State College accredited technical training seminars ~ completed topics in
system design, distortion testing and measurements, digital television transmission, fiber
optics systems and components
• National Cable Television Institute Certifications
PROFESSIONAL REFERENCES
• David Helgeson, Project Manager, (former) Alcatel-Lucent, 16 Greenwood Rd. Sudbury, MA.
01776 dnhelgeson@msn.com (978) 443-3838 (h) (978) 973-4381 (c)
• Stacy J. Santoro, Owner/Manager, Superior Universal Services, Brentwood, TN., Fly Creek,
NY. stacy@santoro.biz (607) 643-3324 (w) (615) 788-6015 (c)
• John Breidenstein, Technical Operations Manager, Time Warner Cable, 483 Plaza Drive
Vestal, NY. (607) 651-0695
• Christopher Gillette, General Manager Wireless, Professional Teleconcepts, 5132 State
Highway 12 Norwich, NY. (607) 316-0065