Devon Blaylock has over 7 years of experience in information technology and project management. Their experience includes leading projects involving database migrations, network improvements, and establishing new vendor relationships. They are proficient in software such as Spiceworks, Labtech, Jonas, Creditline, Connectwise, and Sage. Some of their accomplishments include completing an Exchange migration for over 200 users in two weeks and building a team site on SharePoint 2013 ahead of schedule and under budget. Blaylock holds an MBA and a Bachelor's degree in Information Technology from the University of Phoenix.

1. Devon Blaylock
4513 E Frye Rd, Phoenix AZ 85048 | 480-358-5486 | Devon_Blaylock@yahoo.com
SUMMARY OF QUALIFICATIONS
INFORMATION TECHNOLOGY | PROJECT MANAGEMENT
Information technology professionalwith experience leading technical projects involving Budget auditing, Exchange and
SharePoint Migrations, Network improvements, and Acquiring new Vendor relationships. Proven application of project
management competencies including resource planning, cost estimating, and project scheduling to ensure timely completion of
projects within budget reports and Analytical data.Comfortable navigating ambiguity and interfacing effectively across all
levels of personnelto gain stakeholders’ trust and confidence.
Technology Portfolio
Project Management: Requirements Gathering, Complexity, Vendor Relations, Risk Management, Change Management,
Organizational structure,and Control systems
Software: Spiceworks, Labtech, Jonas,Creditline, Connectwise, Sage, Salesforce, Teamviewer, RDP, VPN, Vsphere
Hardware: Servers, Desktops, Thin Clients, Printers, MFD’s, SQL Database,Microsoft Desktop/Server systems,MS
Exchange, Active Directory, badge access.
Experience
SENIOR ANALYST | NQUEUE BILLBACK | TEMPE, AZ | 6/2015 – PRESENT
Responsibilities: Supporting various MFD devices with embedded software and a customer GUI, SQL database,and the latest
releases through Project scheduling. Delivering excellent customer support with 100% resolution and recognition. Client
training with documentation and 24/7 support. Project builds for softwarehardware release and updates daily. Network support
includes static ip, tight vnc, and smart switch setup with MAC address.LDAP import from AD and DB maintenance.
PROJECTS AND UPGRADES
 Scheduling Database migrations as well as worked with project lead to coordinate appropriate times and onsite
support.Designed advanced SQL queries, stored procedures,triggers, scripts, cursors.
 Move DB to hosted location vm or local server and ensure JDBC/OBDC connection strings are useable for law firms
up to 2000 users
 Ensure Accounting software migration work with scheduled jobs
 Optimized query and table design with knowledge of database performance and capacity
PROJECT MANAGER / TIER II SUPPORT | CUBEX LLC | PHOENIX, AZ | 5/2014-6/2015
Responsibilities: Managed and implemented small to medium scale technical projects. Performed and installed SQL DB with
enhanced queries, database revisions,software upgrades, and troubleshooting. Integrated API with emphasis on Health
technologies such as EHR, PMS, HL7, HIE. Maintained Crystal reports functional with IE and RDBMS theory as well as
experience with normalization, primary key creation, and cardinalities updates for foreign key integration.
PROJECTS
 Project Manager for Exchange Migration
o Completed Microsoft Exchange upgrade in two weeks including training to over 200 users
o Resulted in 3% profit increase with account being thoroughly managed within one year.
o Handled negotiations with sales rep receiving substantialdiscount on licensing 5% each license
 Project lead for SharePoint 2013:
o Deadline 2 months with training and documentation support completed in 1 month all users internal/external.
o Offsite hours included all users trained efficiently and accessibility within 1 month
o Team site built with documentation/ Product support/video channels shared within the cloud

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TECHNICAL SUPPORT SPECIALIST | PHREEDOM TECHNOLOGIES | TEMPE, AZ | 8/2013-5/2014
Responsibilities: Tier 1 support covering a wide range of application support,networking, several types of remote
connections,and onsite implementations. Supporting Mac/Windows users for workstations/Laptops in domain or non-domain
related networks. Installed server 2008 R2-2012 R2 OS with print servers and drivers. Worked with Sage, Salesforce,
Connectwise, Microsoft Project 2013 and other various ERP products for setup or troubleshooting. Onsite implementation,
image rebuilds, backups utilizing WDS. Setup Switches, routers,firewalls, and AV per customers request.Project
Implementation providing, costs estimates, and resource plans. Documentation of OS infrastructure in Visio and wiki
applications. Increasing Production time and saving consumers money.
PROJECTS AND ACHEIVEMENTS
 1 Week implementation of 65 users at St. James plantation (Troon Management Facility)
 100 hours per user(x2) for client utilizing only 85 hours total
 All users installed and functional underbudget saving $2000
o Recognized as a subject matter expert and awarded for consistently high levels of service
o POS (Point of sales experience) install, merchant setup,Jonas management, credit line.
IT PROJECT MANAGER | INTELLIQUICK DELIVERY | PHOENIX, AZ | 8/2012 - 8/2013
Responsibilities: Administered and installed servers, desktop computers, printers/print server, routers, switches,firewalls,
phones,personaldigital assistants,smartphones,software deployment, security updates,and group policy updates daily. Also
used ESXI to install and manage Vsphere and virtual clients. Hands-On managed a 24x7 IT Helpdesk, supporting backend
systems (Active Directory based servers, VMware, Cisco) and customer-end devices (PCs, Mobile Devices, Phones,etc.)
Created lab environments for software/hardware testing. Setup, Administered, and troubleshot Avaya phones remotely and
onsite.
Projects
ATT Account Audit (cont)
 Managed Mobile AT&T Billing account saving an average of $850 monthly
 Responsible for purchasing new devices for executives
 Established Vendor relationship and price reduction
Smart Board Technology 30k lowest quote
 Used MS Project to keep track of wiring builds
 Coordinated wiring install for new 90’ smart board
 Used Gnatt chart to show executives benchmarks and timeline process
 Finalized project in 6 month time underbudget by 4k
Telecom Devices for Drivers 6 month timeline
 Acquired new Vendor contacts for as well as smart phones (any OS).
 Purchased Ruggedized Bluetooth scannerw/tether
 Help design oversee tracking systemfor GPS and Device notification
 Line transfer from old telecommunications and data management as well as new tracking software.
Documentation and Ticketing system
 Defined Quality Assurance standardswith Spiceworks Network monitoring tools
 Utilized spice works and designed api for users to imput support tickstes internal/external
 Documented and trained all supporting staff in plaace today
New office switch within 2 months with MS Project
 In charge of coordinating network wiring setup in Tuscon,Az Weekly meetings with Executives
 Setup and installed all Desktop clients and Printers on Print server
 Installed cameras and DVR setup on local network
 Installed and Configured Cisco switches and firewall with VPN access
 Completed in 2 months on budget
Education
University of Phoenix | Tempe, AZ
Master of Business Administration (2015)
Bachelor of Science in Information Technology: Networking & Telecommunications (2013)