This document is a resume for Amit Arora. It summarizes his professional experience, including over 9 years in retail operations, merchandising, and business planning roles. His most recent role was as a Concessionaire Business Planning manager for Max Life Style Pvt. Ltd from 2012 to present, where he handled 16 stores and leading brands. Prior to that he held store manager and floor supervisor roles for other retailers from 2006 to 2012. The resume lists his responsibilities and achievements in each role.

1. Amit Arora
E Mail: amit.arora86@yahoo.com
Contact: + 91 9599984916
Pursue and achieve affirmative horizons for career augmentation.
 Over 9 years of experience in Retailing- operation, Merchandising Buying & planning
 Proficient at effectuating business development initiatives and formulation of selling
strategies.
 A keen learner with a flair for adopting emerging trends and addressing industry requirements
to achieve organizational objectives and profitability norms.
 A thorough professional with proactive attitude, capable of thinking in & out of the box.
 Possess exceptional skills in communication, presentations & mentoring.
Max Life Style Pvt. Ltd, Landmark Group Dec 21 ,2012 to till Date
Concessionaire Business Planning
Delhi NCR
Handling 16 Stores (department) Leading Brand Business in Max Life style, Planning and Manpower management
Business handling leading Brands : Peter England, Johan Payers, Jockey,
Kappa, Bossini, Melange, and TCNS clothing (W) &( Aurelia)
Sales
 Formulate and implement store strategies for growth
 Drive sales for the department of the cluster to maximize profitability
Stock management
 Manage stock by controlling key parameters
 Ensure perpetual inventory and global stock count is done to control shrinkages
 Timely order to vendor to manage fixture capacity and stock turns
 Work with Vendors to plan stock movement for peak season and season change over.
Business Review
 Participate in monthly business review with the Regional Manager, Area Manager and Store
Manager
 Monitor store administration through weekly meetings and store visit checklists
 Give periodic feedback on products to Vendors
 Shared with vendors planogram review and BOH review.

2. Budget and expense control
 Prepare financial budgets for the cluster for entire year
 Take ownership of the fixed assets at in stores and ensure the team also takes responsibility for
the same
Store Operations standards and management
 Ensure that the team adheres to and implements the MAX retail SOPs and processes
 Maintain retail standards as per the brand standards
 Understand the issues at the department and address the same in collaboration with the
concerned functional resource
 Ensure effective deployment of staff to ensure maximum productivity
 Plan, prepare and execute brands launches as per the defined guidelines
Customer service
 Understand the MAX standards of customer service and ensure that these standards are adhered
to
 Review customer feedback to enhance levels of customer service
 Ensure all customer complaints are resolved as per the defined guidelines
Market Focus
 Undertake competition analysis
 Understand customer needs & aspirations and share the same
 Identify new and prospective sites in store for new business
People management
 Set expectations and give regular feedback to team
 Provide adequate support and motivate the team to deliver on the job
 Guide, coach, train and develop the team
 Manage and motivate the team to ensure high engagement levels
BIBA Apparels Pvt. Ltd Aug 21,2011to Dec 13-2012
Store Manager (Jalandhar)
Key responsibility
Department Management and Store Standards
 Maximize department sales and productivity
 Monitor key data reports on space management, sales and stock movement against last year,
last week and budget on a daily and weekly basis and communicate to staff
 Ensure and monitor all stock is displayed according to Visual Merchandising guidelines
 Daily floor walk with the Concept Manager
 Ensure and monitor all products are price tagged and barcoded before display
 Ensure and monitor all stock transactions are recorded on the system in time, accurately and
correctly categorized
 Ensure and monitor awareness and vigilance at all times of security in the store of company
assets, customer property and company goods without any negligence
 Ensure departmental décor is correct and there is consistency in displays, branding and
departmental layouts
 Optimize floor space based on merchandise availability, storylines and product sell-off
 Inspect merchandise for quality control and report any defects

3.  Ensure on-time clearance of all soiled and damaged merchandise
 Ensure on-time completion of random pricing checks on products
 Monitor and implement sales promotion and event in the stores
 Place requisition of non trading items
Store Merchandise / Merchandising
 Understand and maintain a detailed knowledge of the product and department merchandise
and coach and develop sales associates
 Ensure and monitor promotions, sell-offs and ageing stocks
 Review and report non-selling items, slow and fast moving lines, non movers, damaged and
ageing items
 Collate and provide information about the customers (likes, dislikes and opinions) to the
buying and designing team
 Ensure and monitor effective stock replenishment to the store and assure continuous stock
availability in the store
 Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts
as per store requirements
 Execute price revisions suggested by corporate
 Product display as per plan-o-gram
Customer Service
 Monitor and ensure adherence of customer service standards within the department
 Provide customer satisfaction by delivering exceptional customer service
 Carry out regular training to ensure clear understanding of the departments, products make,
features, selling skills and after-sales service
 Communicate appropriately with customers including proactive greeting and
acknowledgement
 Deal with customer queries and complaints effectively
 Follow procedures for dealing with specific customer orders
People Management / Mentoring
 Support induction of new recruits through buddy system
 Hold weekly and monthly meetings to communicate performance highs and lows
 Monitor and facilitate complaint resolution of direct reportees and team members
 Coach and sponsor sales associates within the department
 Oversee deployment and drive motivation levels of team members
 Mentor team members to ensure greater customer service orientation
Lifestyle International Pvt. Ltd Apr17, 2006 to Aug 13-2011
Floor supervisor
KEY RESPONSIBILITIESCustomer Service
 Awareness of the TIC program, benefits, tie ups and Customer Service standards (as
per the Customer Service Excellence Module).
 Acknowledge & interact customers with a smile and alwaysgreet
Retail Operation
 Ensure to achieve sales targets
 Maintain department standards
 To ensure proper Housekeeping of department
 Security of stocks

4. Merchandising
 Ensure usage of proper shelf talkers, signage’s, Size stickers and Size cubes.
 All merchandise must carry right barcode, price tags and security tags
 To ensure that VM and retail standards are maintained
Stock Maintenance & Replenishment
 Awareness on replenishment orders/ reorders/ missing categories etc.
 Handling & maintaining non trading Stocks.
 Give requirement of fast moving styles to Vendors.
 Price revision implementation & follow-up with Warehouse.
 Monitor & report stock loss due to theft by customers/ staff or due to carelessness and
negligence.
 DSD Stock processing on time and ensuring proper documentation.
Manpower Management
 Mentorship & manpower management for assigned department
 Shift allocation & rotation post approvals from ACM/ CM.
 NIL Grievances from the staff/subordinates
 Responds to staff/subordinates queries and keep motivation level high.
Workplace Services
 Periodic visits to the market to understand trends and products of competition and
provide feedback to CM/ACM.
 To ensure that perpetual stock take is done as per schedule.
 To ensure that hash total are maintained as per schedule.
 Qualitative Feedback
 Ability to train staff about department with regards to product knowledge,
merchandising, retail standards.
Academic Creadentls: Graduate in Arts & Fine (Delhi University)
PERSONAL DOSSIER
Date of Birth : 9th July 1980
Religion : Hindu
Permanent Address : S-186 Street no-5 Raja Puri Uttaam Nagar New Delhi
Reference:- Can be provided if needed.
Amit Arora