Sanjay Patel is a senior trainer with over 8 years of experience in product, process, and soft skills training. He has expertise in areas such as foundation training, behavioral training, and professional BPO training. Currently working as a trainer for Home Credit Finance India Pvt. Ltd. in Rajkot, Gujarat, his responsibilities include new hire training, refresher training, performance monitoring, and content development. Previously he has worked with RuralShores Skills Academy and Aegis Limited/Aditya Birla Minacs Worldwide handling training programs and operations. He holds an M.Com degree from Gujarat University.

1. SANJAY PATEL
Contact No: +91 9033005427 /+91 7069041603
E Mail : sanjay.patel1100@gmail.com
Senior Level assignmentin Foundation Training / Behavioral Training / Process Training with a Leading
Organization of repute preferable in Finance, Telecom - BPO and TrainingIndustry
PROFILE SUMMARY___________________________________________________________________________
• M.com with 8 years of Experience in Product – Process Training and Skill Development Training
• Resourceful in ensuringhigh quality TrainingEffectiveness,Customer Experience and ManagingCost –
Effective Training
• Expertise in HandlingFoundation Training,Behavioral Training,Professional BPO Training,Product-
Process Training,Mobilization and Recruitment
• Proficientin ManagingTrainingwith focus of top- lineand bottom- lineperformance and strategic
directions conveyed through policies and corporateobjective
• Creating content and help files for sales network.
CORE COMPETENCES__________________________________________________________________________
• AnalyzingTrainingneeds and conduct refresher training
• Conduct New hired Induction batches and TTT for DistrictManagers
• Developing content to improve Training Effectiveness
• Leading, Trainingand monitoringthe performance of Team members to ensure efficiency in meeting of
individual and group targets
• Lead Training function ,Mobilization and Placementfunction
ORGANIZATIONAL EXPEREINCE_________________________________________________________________
Home Credit Finance India Pvt. Ltd.
Duration: 30th May 16 to till date
Designation: Trainer ( Rajkot City)
 Handling New Hire Training program from Product/Process/Soft
Skills perspective providing knowledge downloads to fresh recruits.
• Handling team size of 10 to 20 agents administration and escalation
• Sales Performance Audit and sharing feedback to improve associate’s 0-90 days performance
• Identifying Training need of Entire Rajkot City and conduct Refresher Training Based on TNI
• Market visit to improve Sales Performance and to guide Sales Associate for Sales Pitch, Quality
performance, Reduce error rate and to identify real time concerns
• Responsible for all kind of training performance and administration related task for Rajkot location
RuralShores Skills Academy P. Ltd, Bhiloda
Duration: 26th Mar’14 to 25th May 16
Designation: Sr. Trainer
Client: NSDC, DLF,
• HandlingNew Hire Foundation Trainingprogramand Professional BPO TrainingProgramand make the
candidateready to work in a Telecom BPO
• Conduct Trainingon NSDC Program likeSTAR, Pradhan Mantri Kaushalya VikasYojana

2. • Content Development to improve TrainingEfficacy
• Leading Mobilization for Bhiloda center
Aegis Limited, Ahmadabad / Aditya Birla Minacs Worldwide Limited, Vadodara
Duration: Sep’08 to Mar’14
 Handling New Hire Training program from Product/Process/Soft
Skills perspective providing knowledge downloads to fresh recruits.
• Handling team size of 20 to 25 agents administration and escalation
• Call Audit and Feedback to improve agent’s 0-30 days performance
• Handled transition for training providing end to end solution for client, customer and stake holders.
• Piloted the process through recruitment and New Hire Training until successful launch and go live..
• Identifying training need analysis for existing agents and re-training them on area of opportunities
resulting in high productivity of agents for production.
• Assisting and guiding junior trainers for support and administration.
• Responsible to maintain MIS for training batches.
Achievements:
• Rewarded as best trainer recognition for 8 quarter
• Certified the “ADDIE SILVER Phase-2” Train The Trainer Program
• Top performer in terms of training throughput, Attrition control and training productivity
IT SKILLS____________________________________________________________________________________
• Conversation with MS Office (Word/ Excel/Power Point) and Internet Applications
ACADEMIC DETAILS__________________________________________________________________________
• M.Com from GujaratUniversity (Gujarati Medium) Gujaratin 2005
• B.Com from GujaratUniversity (Gujarati Medium) Gujaratin 2003
• HSC from GSEB (Gujarati Medium) Gujaratin 2000
PERSONAL INFORMATION___________________________________________________________________
• Date of Birth - 18th June,1982
• Marital Status - Married
• Languages Known- Gujarati,Hindi ,English
• Mother Tongue - Gujarati
• Nationality - Indian
CURRENT ADDRESS_________________________________________________________________________
B-2/ 203, ShalibhadraAvenue
Jivraj Park ,Ambika Township,
Nana Mauva Road, Rajkot -360007
Date:_________________
Place: Rajkot_