Charan Damwani has over 4 years of experience in e-commerce, customer service, and quality analysis. He holds a Bachelor's degree in Information Technology. His most recent role was as an Operations & Business Development Executive for Minitz Enterprises, where he helped achieve over 10 million rupees in annual sales through activities like vendor management, cataloging, order fulfillment, and business development. Previously he worked as a Quality Analyst and Customer Service Representative for Intelenet Global Services, where he monitored call quality and aided in customer satisfaction.
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
Votación en la Cámara de Diputados de la Nación de la moción presentada por el diputado Néstor Pitrola para reabrir el debate sobre el "dietazo" de los legisladores.
Click to edit summaryI can efficiently work under pressure and depend on assigned task with minimum supervision. I am willing to be trained or assigned anywhere and to work on extended hours. Proficiently equipped with knowledge summarized below, any team workers who can deal with people can handle work related challenges and can easily adapt to changes.
Votación en la Cámara de Diputados de la Nación de la moción presentada por el diputado Néstor Pitrola para reabrir el debate sobre el "dietazo" de los legisladores.
Para todos aquellos interesados lenguajes de programación C#. Si recién estas iniciando en el mundo de la programación estas interesado en aprender aquí te dejo algunos ejercicios, para que comiences a practicar. recuerda que solo practicando lograras dominar los lenguajes de programación. aquí te dejo un link: para descargar el programa. Link: http://ivpaste.com/v/96144
Over 7 years of experience, with SMEs(manufacturers & exporter) and E-commerce Industry. Major skills include Strong leadership ability, Business development, Client relationship, Staff development & training, Operational excellence, handling customer conflict, Service quality & sales. Seeking the role for utilize my strong skills. Willing to relocate.
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
I am self-motivated, enthusiastic, energetic individual with 4+ years experience and expertise in the field of Marketing. Logistics & supply chain.
I have the ability to work individually or within team with tight dead-lines and under pressure, adopting a flexible approach to work.
Creative professional with expertise in all aspects of successful marketing, sales and business development. Excellence in managing multiple projects concurrently with strong detail, problem solving, and follow – through capabilities. Adroit in setting up new initiatives, creating strategic marketing plans and budgets, conducting market research / competition studies, reviewing marketing plans & organizing various events.
A team player with excellent communication skills & ability to interact effectively with personnel at all levels.
I TRUST AN IMPOSSIBLE WORD, BECAUSE ITSELF INDICATE THAT:-
I AM POSSIBLE....
As I feel humans are the most important asset in the world which needs to be treated in such a manner so that they can utilize their capability of handling all the available resources in the best possible way....
1. CHARAN DAMWANI
1 | P a g e
damwanic@gmail.com
+919833340444
In https://in.linkedin.com/in/charan-damwani-137573121
PROFESSIONAL ABSTRACT
B.Sc.IT (Bachelor of Science in Information Technology) Graduate from Mumbai University.
4+ years experience in the field of B2C E-tailing, Quality Analyst & Improvement and Customer Service.
E-commerce professional well versed with strong Analytical thinking, Online technologies, Logistics
expertise, Business intelligence and Leadership skills with proven ability of successfully Achieving 10+
Million Rupee turnover single-handedly in the span of 20 months.
Ample knowledge in monitoring Process Quality and adding value to business & customers, being Customer
Service Advisor.
Possess Good hand on Computers and MS Office.
E-commerce Business Management
Client / Supplier Relationship Management
Supply chain & Product Management
Budget & Resource Planning
Quality & Productivity Improvement
Sales & Operations Management
Leadership & Team Management
OBJECTIVE
To Experience a Challenging position of responsibility in a reputed company, which provides opportunities
for Self Development, Growth and results in long term Synergy, require competitive environment and basic
operations training.
CAREER INSIGHT
Minitz Enterprises
Minitz Enterprises is a Registered Proprietor Company which deals in Electronic selling of Branded Watches
(mainly TITAN & FOSSIL) on all leading E-commerce platforms like Snapdeal / Paytm / Shopclues / Ebay /
Amazon.
Operations & Business Development Executive - January 2015 – Till date
Key Responsibilities
o Strategic Vendor Management – Identifying & Procuring products from Right Place at Right Price and
Right Quantity as per the requirement and Goal of Company.
o Cataloguing & Inventory Management – Systematic product listing on respective E-commerce platforms
with effective Keyword planning to achieve highest search impressions and Organising Inventory
respectively as per sales report.
2. CHARAN DAMWANI
2 | P a g e
damwanic@gmail.com
+919833340444
In https://in.linkedin.com/in/charan-damwani-137573121
o Order Processing & Tracking Payments – Complete order fulfilment right from acknowledging, Packing,
Manifesting to dispatch of individual parcels and tracking payments of corresponding orders.
o Logistics & Performance Management – Provide impeccable service to customer & business by
coordinating with logistics partners both for delivery & return to ensure on time delivery. Periodically
reporting business performance and identifying gaps for development.
o Business Development – Optimising sales by expanding catalogue and selling platforms. Also planning &
implementing SEO strategies on individual websites to increase conversions. This involves analysis of
competitor pricing, understating trends, identifying gaps & strategizing sales as per product demand.
o Marketing Activities – Identifying & Investing in various avenues of promotions in coordination with
account managers as per regular & occasional marketing plans of individual websites and achieve
maximum return on Investment. Also implemented Email marketing with existing customer database.
o Operation Management – Ensure all aspects required for smooth functioning of day to day activities are
met without any interruption.
o Vendor & Customer Relationship Management – Coordinating with suppliers to place, follow-up, receive
and fulfil purchase orders, after-sales service calls to customers and logistics partners for long term
relationship.
This all resulted in achieving 10+mn Rupee turnover and setting a platform for the company.
Intelenet Global Service Limited (LUMO Energy Process)
Lumo Energy is one of the biggest Australian based easy-to-use Electricity and Gas service provider who
outsourced their customer service process to leading global Business Process Outsourcing company Intelent
Global Service Limited.
Quality Analyst & Improvement - July 2011 to April 2013
Key Responsibilities
o Call Monitoring for Quality & Compliance purpose and providing Feedback.
o Ensuring Team Members, Team Leaders and Quality Coaches are in equilibrium with process
knowledge.
o Conducting training & development for fresher’s on Quality Parameters.
o Identifying training areas and conduct refresher training on updates from clients to Team Leaders and
Team members.
o Executing Calibration Sessions with Team Leaders, Quality Coaches & Clients as per SOP and COPC
guidelines.
o Creating monthly Quality MIS report to display quality performance.
3. CHARAN DAMWANI
3 | P a g e
damwanic@gmail.com
+919833340444
In https://in.linkedin.com/in/charan-damwani-137573121
Acting Team Coach & Customer Service Representative - June 2010 to June 2011
Key Responsibilities
o Aiding customer satisfaction along with achieving quality parameters.
o Escalation Management for team members.
o Training & development of team members about process issues and updates.
o Organising team Refreshment and Outing programs to understand their experience with the company
and give direction to their potential.
Achievements
o Achieved youngest tenure promotion in Quality Analyst IGP program within 1 year.
o Got Recognised as Acting Team Coach within 6 months of work experience.
o Got selected for Team Leader IGP program which was itself a learning experience.
EDUCATIONAL SYNOPSIS
Degree College / School (Mumbai University) Passing Year Grade Achieved
S.S.C St. Mary's English High School 2006 I Class
H.S.C R. D. National College 2008 I Class
B.Sc.IT Smt. K. G. Mittal College 2010 II Class
EXTRA CARUCULAR LEARNINGS
Self-Studied Knowledge about Accounting Software TALLY ERP 9.
Knowledge of Google Adwords Mechanism and in process of achieving Online certification.
PERSONAL DETAILS
DOB – 28th
June 1989.
Interests – Riding bikes, Travelling, Playing Cricket, Reading Books, Watching Movies etc.
Team player & Team builder – with analytical & problem-solving skills, recognised for leading team towards
achievement of set targets.
Male | Indian | Ready to Relocate | Possess valid Passport | Knows English, Hindi, Marathi, Sindhi.