This document contains the resume of Marimuthu J. It summarizes his career objective, educational qualifications, skills, work experience and personal details. Some key points: - Over 5 years of experience in IT support roles managing networks, servers, applications and providing user support. - Educational qualifications include a BSC degree and technical certifications in areas like Microsoft, VMware, Cisco and Cloud Computing. - Current role is as a Technical Service Desk Analyst at Allied Worldwide Business Solution where responsibilities include managing Windows servers, Office 365, networking and providing user support. - Previous experience includes roles at Hewlett Packard and Mphasis providing IT support and handling service desk calls.

1. MARIMUTHU J
Email Id: vijaymuthu889272@gmail.com
Mobile: 8892722474/8660101044
Career Objective
To seek a challenging position and work under pressure then dedicate my service to a reputed
organization to expose my talents and skills.
Profile:
Hands-on IT professional with more than 5+ years’ experience in support. I have a proven track record of
managing and maintain laptops, desktops and LAN/WAN network infrastructures, and adopt a
meticulous approach to ensure the smooth-running of business operations.
Technical Skills
 Installation of Server and Windows Client OS through RIS and OSD and troubleshooting the issues
related to the same.
 Troubleshooting and resolving issues related to VM, Citrix, VPN and several applications.
 AD, DNS & DHCP Management.
 Creating and managing client user account through AD.
 Troubleshooting and resolving Office365 related issues.
 Complete knowledge on creating and managing user account through Office365 Exchange Admin
Console.
 Call logging to concerned vendors in case of Hardware failure & software issues and getting it fixed
within given SLA.
 Remote assistance through TeamViewer, VNC Viewer, and Desktop Central for all network, server
related issue.
 Resolving theissues relatedto the MS officeproducts(Word,Excel, Outlook etc.), otherapplications.
 Data Recovery using professional software.
 Maintenance of Sophos Anti-Virus.
 Responsible for maintaining Local Area Network.
 Service pack updates
 Anti-virus Installation and updates through Sophos Web Portal.
 Network knowledge on OSI layer, TCP/IP model, Network devices like Hub, Switches, and Router.
Educational Profile
2008 – 2012: Completed B.SC from Seshadripuram First Grade College.
2006 – 2008: Completed PUC from Vivekanandha PUC College
2004 – 2005: Completed SSLC from CHS
Certification & Courses
 Completed Microsoft Certified Solutions Associate ( 2012R2 ) from IIHT

2.  Completed Fundamentals of Cloud computing from IIHT
 Completed Virtualization(Vmware,Hyperv & Xenserver) from IIHT
 Completed Cisco Certified Network Associate(CCNA) from IIHT
Extra-Curricular Activities
 Participated in National Level Football competetion.
 District Player in Table Tennis
 Member of the college cricket team
Professional Summary
Allied Worldwide Business Solution Private Limited.
Working as Technical Service Desk Analyst from February 2015 till date
Job Responsibilities
 Maintain daily operations for Windows server infrastructure and components
 Server Installation (VMs & Physical) and troubleshooting issues which includes Server 2008, R2,
2012.
 Worked on Office365 Exchange Admin Centre, Active directory & Active directory plus tool to
create, delete, manage and modify user’s accounts, groups and DLs.
 Creating user accounts, bat file and assign desired license through Office365.
 Managing all types of network drives issue.
 Supporting on all Office365 related issue.
 Full support on Windows & MAC OS.
 Maintaining user machine through Sophos Admin web console.
 Configuring & troubleshooting all types of Printers.
 Maintaining email exchange policy through Mimecast admin console.
 Maintaining server failure and backups.
 Active Directory Services- Managing Users & Other resource objects.
 AD,DNS & DHCP Management
 Resolving IP related issues.
 Create group/user accounts and assign NTFS and Share permissions
 Monitoring System status and maintenance.
 Supporting data backup and data recovery
 Installing Software’s and Solving Application issues
 Monitor antivirus status and patching with latest updates.
 Daily Reports and Monthly Call Analysis Report Communication to the Management Team
 Handling Escalations and providing solutions
 Continuously monitoring the upcoming technologies in the industry and updating technical team
with proper documentation.
Hewlett Packard Global soft PVT Ltd

3. Worked as Service Desk Engineer from January 2014 till February 2015
Job Responsibilities
 Solving IT Related Application issues
 Maintain daily operations for Windows server infrastructure and components
 Coordinate with Multiple teams to fulfill new server build requests to satisfy configuration,
storage, backup and monitoring requirements.
 Configuring & troubleshooting all types of Printer & scanner.
 Troubleshooting on all Application and software related issues.
 Active Directory Services- Managing Users & Other resource objects
 Monitoring System (Desktop and Laptop) status and maintenance.
 Resetting the user AD and business application related password.
 Daily Reports and Monthly Call Analysis Report Communication to the Management Team
 Handling Escalations and providing solutions
 Continuously monitoring the upcoming technologies in the industry and updating technical team
with proper documentation.
 Effectively handled User interaction with ticketing tools like HPSM, ICRM & SSC.
 Solving IT Related Application issues (SAP, Microsoft office applications, Collaborating Tools like
Lync 2010, LiveMeeting, Team place etc.)

Mphasis an HP Company.
Deputed in Mphasis Company as Customer Support Executive from January 2011 till October 2013.
Job Responsibilities
 Providing 2nd level support for all software problems.
 Configuration support on Modems & Routers
 Troubleshooting on all internet related issues.
 New installations and updates for all IT equipment, including desktops, laptops, printers, scanners
etc.
 Monitoring System (Desktop and Laptop) status and maintenance.
 Configuring new user account or profile and computer object setup with end user co-ordination.
 Handling local supplier contacts and contracts related to IT and communication
 Troubleshooting Outlook 2007 & 2010 related issues
 Configuring network and local printers, Scanners.
 Configuring Cisco IP soft phone.
 Troubleshooting Windows user profile & Roaming Profile related issues.
 Resolving Browser related issues.
 Troubleshooting basic network related issues
 Configuring BlackBerry, Samsung, Ipad, Iphone, Nokia email Services to the end users
 Daily Reports and Monthly Call Analysis Report Communication to the Management Team
 Giving solutions to escalated calls and coordinating until issue gets resolved and interacting with
Global Team
 Continuously monitoring the upcoming technologies in the industry and updating technical team
with proper documentation.
 Handling multiple users (local and global) with 30 to 40 calls per day.
 Configuration and troubleshooting of the E-Mail Accounts through Outlook.

4.  Coordinating with the vendor for critical IT related issues and getting it resolved.
Personal Profile
Date of Birth : JUNE 21, 1990
Gender : Male
Marital Status : Single
Linguistic Skills : Tamil, English , Kannada & Hindi
Father’s Name : Mr.A.JEEVANANDHAM
Permanent Address : #53, 12TH MAIN ROAD, KEMPAPURA AGRAHARA
BANGALORE-560023
Declaration
I hereby declared the above given information is true to the best of my knowledge and belief.
Date: Yours Truly,
Place: Bangalore.
(MARIMUTHU.J)