Vijayakumar is a technical support engineer with over 3 years of experience in both desktop support and server administration. He has worked for F1 Computer Spot and currently works for IBM providing support for Bharti Airtel and Vodafone. He has several technical certifications including MCSA, MVA, and Red Hat and specializes in supporting Windows and Linux operating systems. Vijayakumar is looking to expand his technical and managerial skills to further benefit his employer.

1. VIJAYAKUMAR .R
Vijay.viji2007@gmail.com MCSA 2012 Certification number: E768-9214
Mobile: 9789735689
Objective
“To scale new peaks in the corporate sector by expanding the horizons of technical knowledge,
managerial and creativity skills, thus benefiting the organization”
PROFESSIONAL EXPERIENCE
Working as a System Service Engineer in F1 COMPUTER SPOT for a period of 3 Years 5months from
(June 2011 – 20 Nov 2014).
 Apply OS (operating system) and upgrades on a regular basis, and upgrade administrative tools and
utilities. Configure / add new services as necessary.
 Repair and recover from hardware or software failures. Coordinate and communicate with impacted
constituencies and Troubleshooting problems.
 Develop and maintain installation and configuration procedures companies.
 Support LANs,WANs,network segments, Internet, and intranet systems.
 Maintain network facilities in individual machines, such as drivers and settings of personal computers
as well as printers.
Worked as IBM Technical Support Engineer in Bharti Airtel EUS & Vodafone location – Coimbatore
in info services from period of November 21th 2014 - to till now
 Hardware and software issue of Desktops and Laptops trouble shooting and rectify issues with the
proper tickets and mail conformation in time period rectification within 2 hours as per IBM rule.
 New Applications testing, installation and updating, patches,Symantec updating of virus protection to
the domain, data security, desktops & laptops add/remove in domain, bit locker installation process,
data recover Coordinating with vendors as per the IBM rules.
 All types of Printer /scanner installations & Troubleshooting in USB / LAN/ File share and Trouble
shooting in LAN, wife, Internet Explorer, data recover, drivers related issues etc.,
 Asset maintenance of Laptops, Desktops, IT peripherals and User side issue/processing Tickets tool is
BMC Remedy mid tier 8.1 and MAXIT.
 Supporting in Network based on Switch and modem site configure and troubleshooting in the client
location based on issues with the proper tickets and mail conformation.
 Troubleshooting and issue solved in live and remote side Answer questions and perform trouble
shooting with customers over the telephone.
 Maintained the warranty based IT peripherals and New Allocation, refreshment, (laptop, desktop, any
IT peripherals) in client (Vodafone) as per the IMAC tickets with proper team approvals.
 Outlook mail configure & troubleshooting in computer and mobiles of MS office 2013, archive,
corrupted.pst files recover.
 Coordinating with VC support team to resolve VC device issues
FIELD OF INTEREST
Technical support engineer of a desktop & Servers in Microsoft / Red hat operating system.

2. ACADEMIC PROFILE
COURSEOF
STUDY
PERIOD OF
STUDY
NAMEOFINSTITUTION PERCEN
TAGE
SSLC 2005 Government higher secondary
school, ganapathy
72
HSC 2007 Government higher secondary
school, ganapathy
62
B.E (EEE) 2011 SNS college of Engineering,
Coimbatore
63
COURSE AND CERTIFICATION
CMS CERTIFIED NETWORK SPECIALIST (CCNS):
 GLOBAL CERTIFICATION OF MICROSOFT CERTIFIED SERVER ASSOCIATE (MCSA)
CERTIFIED IN 70-410, 70-411, 70-412.
 GLOBAL CERTIFICATION OF MICROSOFT VIRTULIZATION ADMINISTRATOR (MVA).
 RED HAT 6.1 COURSE COMPLETION.
 HARDWARE (H+) AND NETWORKING ESSENTIALS (N+) COURSE COMPLETION.
TECHNICAL SKILLS
Operating systems 32/64 bit : Windows Server 2012, windows XP, windows vista, 7, 8.1
Red hat 6.1, Linux mint
Application : MS-Office 2003/2007/2010/2013
Browsers : Internet Explorer 7/8/11 and Symantec
Remote tool : Net meeting, office communicator, Ammyy admin and IBM Tivoli Remote tool,
Remote desktop connection, Lync 2013 etc.
PERSONAL DETAILS
Name : VIJAYAKUMAR.R
Father Name : Raja rathinam. M
Date of birth : 8th
January, 1990
Permanent Address : New No 87/1, old no167
Vedampal nagar, Sanganoor road, Ganapathy,
Coimbatore-641006
Nationality : Indian
Hobbies : Cricket, Chess,Browsing
Sex : Male
Passport : No. H8732603
Languages known : English, Tamil
ACKNOWLEDGEMENT
I hereby declare that all the information mentioned above is true to the best of my knowledge.
Place: Coimbatore
Date: (VIJAYAKUMAR.R)