Murad Al-Qasem-Resume

1. Murad Al-Qasem
COO, Expert of Organizational Excellence and Development
Abu Dhabi / UAE
+ 971 50 28 344 29
murad_alqasem@hotmail.com
AUGEST, 2016 PAGE 1 OF 5
OBJECTIVE
Seeking for a challenging position in the field of Organizational Development, and to be a part in a leading company that
leverages my skills, capabilities, knowledge, and experiences to develop and improve the organization’s performance and achieve
its goals and objectives.
EDUCATION AND PROFESSIONAL CERTIFICATES
In
Process
Certified Innovation Strategist (CInS) Global Innovation
Institute (GII)
UAE
In
Process
Certified Risk Management Professional (PMI-RMP) PMI UAE
2016 QMS ISO 9001:2015 Lead Auditor SGS UAE
2015 Certified EFQM Sustainability Assessor (SAT) EFQM UAE
2013 Certified Journey to Excellence (J2E) Trainer EFQM UAE
2013 Certified Leaders for Excellence (L4E) Trainer EFQM UAE
2013 Certified EFQM Trainer Accreditation EFQM UAE
2012 Certified Quality Consultant (CQC) AIBMC - USA Jordan
2010 Certified EFQM Assessor (EAT) EFQM Jordan
2008 Master Business Administration (MBA) / Quality Management
 GPA 3.25 / 4
 Thesis Entitled: The Effect of Employee Involvement Practices on Service
Quality: A Case Study on Royal Jordanian (RJ) Airlines.
Jordan University Jordan
2004 B.sc Degree / Physics
 GPA 2.56 / 4
Jordan University Jordan
AREAS OF SPECIALIZATION
 Government Excellence Models, 4G, DGEP, SKEP, ADEP, SKEA, EFQM.
 Deploy, manage and assess local and international Excellence Models.
 Design and manage Quality Management Systems.
 Strategic and performance management.
 Strategic Foresight and Planning by Scenarios.
 Sustainability Management.
 Innovation Strategies.
 Risk Management.
 Improve Processes, Procedures, and Policies.
 Design and manage HR Systems.
 Projects and Teamwork management.
 Stakeholder management.
PROFESSIONAL EXPERIENCE
08/2016 - Present Chief Operating Officer (COO)
Expert of Organizational Excellence and Development
IDMC Abu Dhabi, UAE
11/2014–07/2016 Advisor of Organizational Excellence Ministry of International
Cooperation and Development
Abu Dhabi, UAE
9/2012–9/2014 Expert of Organizational Excellence Ministry of Energy Abu Dhabi, UAE
8/2011–3/2012 Business Process Improvement Expert / Service
Project Manager
USAID / ACED Aqaba, Jordan
4/2011–8/2011 Senior Management Consultant / Project Manager Prima & CUX Riyadh, KSA
5/2009–3/2011 Senior Management Consultant PKF ProGroup Consulting Amman, Jordan
8/2008– 4/2009 Quality & Excellence Consultant TPI (TPI) Dubai, UAE
7/2005- 5/2008 Junior / Researcher (Part Time) One Team Consultants Amman, Jordan
8/2005 – 6/2008 Physics Teacher YBT School Amman, Jordan

2. Murad Al-Qasem
COO, Expert of Organizational Excellence and Development
Abu Dhabi / UAE
+ 971 50 28 344 29
murad_alqasem@hotmail.com
AUGEST, 2016 PAGE 2 OF 5
PROFESSIONAL ACCOMPLISHMENTS
 Project: EFQM Committed to Sustainability (C2S) Assessment.
Client Name: Dubai Municipality – UAE, September, 2016
Project Role: Assessor.
Project Description: Conduct 2 days sustainability self-assessment based on the EFQM Committed to Sustainability model
and criteria.
 Project: 4G Dubai Government Excellence Program Assessment and Training.
Client Name: RTA – UAE, August, 2016
Project Role: Assessor and Trainer.
Project Description: Conduct a formal self-assessment of the 4G Dubai Government Excellence Program, and issue the
assessment report besides actions plan to fill the gaps, in addition to conduct 4 awareness sessions for all RTA employees.
 Project: Establish and develop the MICAD Internal Excellence Award.
Client Name: Ministry of International Cooperation and Development – UAE.
Project Role: Advisor of Organizational Excellence/ Project Manager.
Project Description: Develop the internal excellence award (The MICAD Excellence Award - First Season 2015) included 17
awards, and set all related policies and procedures related to the award. And get the approval of the award manual (in
both Arabic and English) by Her Excellency, and manage all phases (planning, launching, implementing, assessment, and
closing and issue the results report) of the award.
 Project: Preparing the Ministry to participate in Mohammed Bin Rashid Excellence Award (the new fourth generation).
Client Name: Ministry of International Cooperation and Development – UAE.
Project Role: Advisor of Organizational Excellence/ Project Manager.
Project Description: Set the master project plan which covers all requirement of the Prime Minister Office and all needs of
the ministry, and set different sup-projects plans to support the master plan like Risk Management Project (form the team,
and develop the detailed work plan. And define, classify, and prioritize of approximately 99 risks to the level of the ministry
and develop a risk management plan for each high-risk). Strategic Foresight - planning by scenarios - Project (form the
team, and develop the detailed work plan). Innovation and Creativity Project (form the team, and develop the strategy
includes initiations, actions, and KPI`s). Process and Service Improvement Project (develop the detailed work plan, and
document 122 process with KPI`s for each process to the level of the ministry). Stakeholder Management Project (develop
stakeholders document which define, identify and classify all stakeholders (partners, customers, employees, suppliers, and
team and committees), and develop a database and questionnaire for each stakeholder, and conduct stakeholders
satisfaction studies and issue the reports). Capabilities and Measurements Project (develop the detailed work plan, and
develop Capabilities and Measurements Card for each organization unite which includes all capabilities (tasks, strategic
objectives, key and sub processes, key and sub services, key and sub projects, policies, programs, and regulations) and
KPI`s for each organization department). And implementing all projects by managing the internal team members and
following their performance by issuing the progress reports for the top management.
 Project: Participate in Mohammed Bin Rashid Excellence Award (the new fourth generation).
Client Name: Ministry of International Cooperation and Development – UAE.
Project Role: Advisor of Organizational Excellence/ Project Manager.
Project Description: conduct different training programs and workshops to develop all required submissions, and develop
the main submission and develop 7 submissions of the Prime Minister’s Medal submissions, and review and approve all
submissions and submit then via the award automation system.
 Project: Update the Ministry of Energy Internal Award.
Client Name: Ministry of Energy – UAE.
Project Role: Expert of Organizational Excellence/ Project manager.
Project Description: Update the manual and forms of the award, this included 7 awards, and set all related policies and
procedures related to the award. And get the approval of the award manual by His Excellency, and manage all phases
(planning, launching, implementing, assessment, and closing and issue the results report) of the award.
 Project: Preparing the Ministry to participate in Emirates Government Excellence Award.
Client Name: Ministry of Energy – UAE.
Project Role: Expert of Organizational Excellence/ Project manager.
Project Description: Implement the self-assessment based on the criteria of Emirates Government Excellence Award and
issuing self-assessment reports which include the main strength points, areas for improvement. Set the master project
plan which covers all requirement of the Prime Minister Office and all needs of the ministry, and set different sup-projects
plans to support the master plan like work methodologies improvement, process and service improvement, stakeholder
management plan, benchmarking project, and risk management project. And implementing all projects by managing the

3. Murad Al-Qasem
COO, Expert of Organizational Excellence and Development
Abu Dhabi / UAE
+ 971 50 28 344 29
murad_alqasem@hotmail.com
AUGEST, 2016 PAGE 3 OF 5
internal team members and following their performance by issuing the progress reports for the top management.
 Project: External Assessment for the certificate of Recognized for Excellence (R4E) (formal international assessment by
EFQM)
Clients Name: Abu Dhabi Police General Headquarters & Ajman Police General Headquarters - UAE (Onsite project).
Project Role: International EFQM Assessor.
Project Description: The international assessors’ team, which included 4 assessors and the team leader, had been formed
by EFQM. The team had achieved the assessment mission through the following main stages: (1) studying the police`s
report, (2) determining the required information, (3) preparing the day to day interview agenda for 5 consecutive days, (4)
conducting interviews and analyzing documents, (5) preparing the feedback report, (6) finalizing and scoring the report.
 Project: Excellence Self-Assessment for Sheikh Saqar Program Government Excellence
Clients Name: - Ministry of Interior, Ras Al Khaimah Police G.H.Q – UAE (Onsite project).
Project Role: Leader of Assessment Team.
Project Description: Conduct assessments based on the criteria of Unity Federation Excellence category, and issue the
assessment report which includes the main strength points and main areas for improvement. In addition, to the main
improvement recommendations.
 Project: Excellence Assessment for Minister of Interior Excellence Award (Raise the readiness)
Clients Name: - Ministry of Interior, Fujairah Police G.H.Q & Abu Dhabi Police G.H.Q – UAE (Onsite project).
Project Role: Organizational Excellence Assessor.
Project Description: Assess the following submissions: (1) Safety, Health and Environment Team Award, (2) Security of
Ports and Airports Team Award, (3) Crises and Disasters Team Award (4) Leadership Award.
 Project: Business Process Improvement.
Client Name: Aqaba Special Economic Zone Authority (ASEZA) – Jordan (Onsite project).
Project Role: Business Process Improvement Expert / Service Project Manager.
Project Description: (1) Manage, develop and coordinate the efforts of the ASEZA service documentation and
improvement team that identify, study, document, and improve all of ASEZA`s 147 listed services (One Stop Shop Services
"OSS" & Others) and ensure the alignment with best practices and applicable rules and regulations; (2) Map the existing
147 services; (3) Identify any service improvement opportunities in order to meet best practices; (4) Develop the future
improved services that achieve higher performance levels including all forms and documents needed; (5) Document the
147 services including to the process, required forms and procedures and draw all services using Visio; (6) Identify the Key
Performance Indicators (KPI`s) for the improved services; and (7) Coordinate with IT experts to ensure automation
requirements are reflected in the Customer Relationship Management (CRM).
 Project: Development Supervisory Skills / Development Performance Management Criteria and System.
Client Name: Saudi Electric Company (SEC) – KSA (Onsite project).
Project Role: Project Manager.
Project Description: Conduct diagnostic study on the current SEC Performance Management System. And conduct
International Benchmarking Study to cover the job objective and performance criteria for each ESC job role (659 Job
Roles), in addition to develop 10 training material related to the Performance Management System. And conduct
brainstorming sessions (300 workshops) to cover all SEC managers (2,500 Managers) to collect the data and transfer the
knowledge. And to deliver 10 Performance Standers Manuals (PSM`s) one for each business line (10 Business Lines)
including the SMART objectives and performance standers (Key Performance Indicators – KPI`s) for each job role in SEC. In
addition, to coordinate with IT experts to ensure automation requirements are reflected in SAP.
Project Feedback: I got an appreciation and thanks letter from the client, and letter from project team members.
 Project: Participation in the King Abdullah II Excellence Award.
Client Name: PKF ProGroup – Jordan.
Project Role: Project Manager.
Project Description: Design 5 excellence teams related to the excellence criteria. Conduct the current assessment report,
and set the operational strategies for the areas of improvement (weakness areas).
 Project: Development Operational Policies & Procedures and Employee Orientation Manual.
Client Name: Al-Khabeer Capital (AKC) – KSA (Onsite project).
Project Role: Assistant Project Manager.
Project Description: Develop As-Is and To-Be model for each Al-Khabeer department (15 Departments) by develop 15
Policies Manuals (including: Purpose, Persons Affected, Policies, Definitions, Responsibilities, Revision History) and develop
15 Procedures Manuals (including: Procedures, Flowcharts and Policies & Procedures Matrix). In addition, develop
employee orientation manual for Al-Khabeer Capital.
Project Feedback: I got an appreciation and thanks letter from the client.

4. Murad Al-Qasem
COO, Expert of Organizational Excellence and Development
Abu Dhabi / UAE
+ 971 50 28 344 29
murad_alqasem@hotmail.com
AUGEST, 2016 PAGE 4 OF 5
 Project: Development Assessment Report for Human Resource Management Practices.
Client Name: Central Bank of Libya (CBL) – Libya (Offsite project).
Project Role: Project Manager.
Project Description: Assess the different HRM practices through the survey for 20 financial companies (banking sector) in
Libya. The main output of the survey is to submit a comprehensive report describing data collection procedures,
limitations/problems encountered and descriptive findings; in addition to identifying the gaps and weakness existing in the
current practices and the suggested recommendations for rectification and enhancement of the HRM Practices.
 Project: Train the Trainer.
Client Name: Ministry of Public Sector Development (MOPSD) – Jordan.
Project Role: Trainer.
Project Description: The objective of the Training Program is to enhance concerned MoPSD and CSB employees’ skills and
competencies to perform their activities related to managing and developing human resources in the governmental body.
As they will transfer their knowledge and skills of modern human recourses management practices (Train the Trainer) to a
number of Ministries, directorates and governmental entities staff in Jordan and ensure having “qualified and competent
workforce, capable to fulfill the actual need of public sector agencies”.
 Project: Conduct Salary, Benefits, Incentives, Allowances and Rewarding Survey.
Client Name: Indo-Jordan Company (IJC) – Jordan.
Project Role: Project Manager.
Project Description: Develop and conduct salary, benefits, incentives, allowances and rewarding survey on the selected 7
benchmark companies in Jordan chemical market.
 Project: Design and develop HRM System.
Client Name: Nasir Bin Abdullah and Sons Group (NAS) – Qatar (Offsite project).
Project Role: Assistant Project Manager.
Project Description: Develop full HR solution that includes: HR Policies and Procedures, Organization Structures,
Organizational Manuals, Job Descriptions, Job Evaluation Manuals, Compensation System, and Authority Matrix. For the
Holding Company (NAS) and its Seven subsidiaries.
 Project: Develop Competency Models & Dictionary.
Client Name: Xenel Group – KSA (Onsite project).
Project Role: Project Manager.
Project Description: Conduct a site visit for one month, in order to develop the competency Models, Competency
Matrixes, and Job Profiles. For the Holding Company (Xenel) and its Six subsidiaries.
 Project: Submit applications for Excellence Award and overspread of Excellence`s culture.
Clients Name: - Abu Dhabi Tourism Authority; Environment Agency; Ministry of Finance; Diwan of the Deputy Prime
Minister; AWQAF; Minors Affairs; Ajman Free Zoom; Dubai Tourism & Commerce Marketing / UAE.
Project Role: Projects Manager / Excellence Expert.
Project Description: (1) Developing Excellence Methodologies, (2) Conduct awareness sessions regarding Excellence
include Excellence Methodologies, Standards, and Assessment, (3) Conduct awareness sessions regarding Excellence
Assessment using RADAR – Self Assessment Tool, (4) Evaluate current business performance (Assessment depend on
standards & Criteria Using RADAR), (5) Prepare assessment reports (Gap Analysis) outlining the strengths & areas for
improvement, (6) Prepare detailed action plans to fill gaps, (7) Encourage and implement these action plans through clear
communication, (8) Writ Excellence Submissions for different category in different Program/Award such as: Distinguished
Department, Distinguished Division, Distinguished Employee, Distinguished Administrative Experiment, Distinguished
Technical Project, and Distinguished Team.
MAIN CONDUCTED TRAINING COURSES AND WORK SHOPS
 EFQM Assessor Training (EAT) training courses AASTMT Egypt
 EFQM Assessor Training (EAT) training courses Ministry of Interior & Abu
Dhabi Police G.H.Q
UAE
 Local Assessor Training (LAT) training courses Ministry of Interior & Abu
Dhabi Police G.H.Q
UAE
 Journey To Excellence (J2E) training courses Ministry of Interior & Abu
Dhabi Police G.H.Q
UAE
 Leaders For Excellence (E4L) training courses Ministry of Interior & Abu
Dhabi Police G.H.Q
UAE
 Organizational Excellence training courses Ministry of Energy & MICAD UAE

5. Murad Al-Qasem
COO, Expert of Organizational Excellence and Development
Abu Dhabi / UAE
+ 971 50 28 344 29
murad_alqasem@hotmail.com
AUGEST, 2016 PAGE 5 OF 5
 Quality Management (Excellence Model & Quality of Service) training course Hilton Hotel Jordan
 Process Reengineering and Development training course ASEZA Jordan
 The Technique of How Conducting Brainstorming Session (TOT) training course PKF ProGroup & PrimaCUX Jordan
 King Abdullah II Excellence Award “Excellence Modeling” workshop PKF ProGroup Jordan
 Performance Management System (PMS) training course Saudi Electricity Company KSA
MAIN ATTENDED TRAINING COURSES, WORK SHOPS & SELF DEVELOPMENT
 Training Course: Certified Innovation Strategist (CInS), with GII, 2016.
 Training Course: ISO 9001:2015 Lead Auditing, 2016.
 Training Course and Workshop: Government Excellence System, fourth generation (4G). 2015
 Training Course: EFQM Sustainability Assessor Training (SAT), 2015
 Training Course: EFQM Excellence Assessor, 2012
 Training Course: PMP, 2010
 Workshop: EFQM Road Show Workshop, 2010
 Training Course: Balanced Scorecard (BSC), 2010
 Training Course: ISO 9001:2008 Lead Auditing, 2009
 Training Course: ICDL, 2006
MEMBERSHIPS
 Dubai Quality Group (DQG), UAE.
 EFQM, Belgium.
 American Institute for Business Management and Communication (AIBMC), USA.
 Institute of Management Consultants and Trainers (IMC), Jordan.
 Project Management Institute (PMI), USA.
 Jordan Society for Quality (JSQ), Jordan.
VOLUNTARY WORK
 Client: Association of Queen Rania Al Abdullah Award for Excellence in Education, 2009 – Jordan.
Description: Prepare detailed Awareness Action Plan for Queen Rania Award.
 Client: Ministry of Justice, 2008 – UAE.
Description: Developed detailed Project Plan to apply Sheikh Khalifa Excellence Program (SKEP).
 Client: Jordan University, 2006-2008 - Jordan.
Description: Teaching Assistant in the Business Administration College.
 Client: Jordan University, 2003-2004 - Jordan.
Description: Teaching & Research Assistant in the Physics Laboratories.
LANGUAGES
 Arabic (Native)
 English (very good)
PERSONAL INFORMATION
 Date of Birth: 02 October 1981.
 Marital Status: Married
 Nationality: Jordanian
 Mobile in UAE: + 971 50 28 344 29
 Mobile in Jordan: + 962 79 5 928 924
 Telephone (Home in Jordan): + 962 6 5153918
 LinkedIn Account: https://www.linkedin.com/in/murad-al-qasem-4b273123?trk=hp-identity-photo
 Skype Account: muradalqasem
 E-mail: murad_alqasem@hotmail.com
 P.O. Box: 113045, Abu Dhabi, UAE
 P.O. Box: 960757, Amman, Jordan