Outline of Questionnaire: Examining The Moderating Role of Emotional Intelligence Role Ambiguity Role conflict Work overload Work - Family Conflict Family-work conflict Emotional intelligence Job Performance

1. Impact of Stress on Job Performance in Health Sector:
Examining The Moderating Role of Emotional Intelligence
Gender: M/F Designation: Name of hospital:
Department/ward: Job tenure: permanent/contractual
public/private: Age:
Please Circle the answer which best applies to your current organizational environment.
Strongly Disagree Disagree Neutral Agree Strongly Agree
1 2 3 4 5
Sr# Role Ambiguity SD D N A SA
1 I know what procedures to use to get my Job done. 1 2 3 4 5
2 I know exactly what is expected of me in my job. 1 2 3 4 5
3 I do not know what my responsibilities are in performing my Job. 1 2 3 4 5
4 I have to work under vague directives. 1 2 3 4 5
Role conflict SD D N A SA
1 I often get conflicting job requests from different supervisors. 1 2 3 4 5
2 I often get conflicting job requests from different coworkers. 1 2 3 4 5
3 My immediate supervisor and coworkers have the same ideas about
how my job should be done.
1 2 3 4 5
4 I get consistent job requests from my immediate supervisor. 1 2 3 4 5
Work overload SD D N A SA
1 I have enough time to get everything done in my job. 1 2 3 4 5
2 My workload is not heavy on my job. 1 2 3 4 5
3 I have to work very hard in my job. 1 2 3 4 5
4 I have to work very fast in my job. 1 2 3 4 5
Work - Family Conflict SD D N A SA
1 My work keeps me away from my family activities more than I would
like.
1 2 3 4 5
2 I have to miss family activities due to the amount of time I must spend
on work responsibilities.
1 2 3 4 5
3 The time I must devote to my job keeps me away from participating
equally in household responsibilities and activities.
1 2 3 4 5
4 When I get home from work I am often too frizzled to participate in
family activities/responsibilities.
1 2 3 4 5
5 I am often so emotionally drained when I get home from work that it
prevents me from contributing to my family.
1 2 3 4 5
6 Due to all the pressures at work, sometimes when I come home I am
too stressed to do the things I enjoy.
1 2 3 4 5

2. 7 The problem –solving behaviors I use in my job are not effective in
resolving problems at home.
1 2 3 4 5
8 Behavior that is effective and necessary for me at work would be
counter-productive at home.
1 2 3 4 5
9 The behaviors I perform that make me effective at work do not help me
to be a better parent and spouse.
1 2 3 4 5
10 The demands of my family or spouse/parent interfere with work-
related activities.
1 2 3 4 5
Family-work conflict SD D N A SA
1 I have to put off doing things at work because of demands on my time
at home.
1 2 3 4 5
2 My home life interferes with my responsibilities at work such as
getting to work on time, accomplishing daily tasks and working
overtime.
1 2 3 4 5
3 Due to stress at home, I am often preoccupied with family matters at
work.
1 2 3 4 5
4 Tension and anxiety from my family life often weakens my abilities to
do my job.
1 2 3 4 5
5 Because I am often stressed from family responsibilities, I have a hard
time concentrating on my job.
1 2 3 4 5
6 The behaviors that work for me at home do not seem to be effective at
work.
1 2 3 4 5
7 The problem solving behavior that works for me at home does not
seem to be as useful at work.
1 2 3 4 5
8 Behavior that is effective and necessary for me at home would be
counter-productive at work.
1 2 3 4 5
Emotional intelligence SD D N A SA
1 I know when to speak my personal problems to others. 1 2 3 4 5
2 When I am faced with obstacles ,I remember times I faced similar
obstacles and overcame them.
1 2 3 4 5
3 I expect that I will do well on most things I try. 1 2 3 4 5
4 Other people find it easy to confide in me. 1 2 3 4 5
5 Some of the major events of my life have led me to reevaluate what is
important and not Important.
1 2 3 4 5
6 When my mood changes, I see new possibilities. 1 2 3 4 5
7 Emotions are one of the things that make my life worth living. 1 2 3 4 5
8 I am aware of my emotions as I experience them. 1 2 3 4 5
9 I expect good thing to happen. 1 2 3 4 5
10 I like to share my emotions with others. 1 2 3 4 5

3. 11 When I experience a positive emotion ,I know how to make it last. 1 2 3 4 5
12 When I experience a positive emotion ,I know how to make it last. 1 2 3 4 5
13 I seek out activities that make me happy. 1 2 3 4 5
14 I am aware of non- verbal messages I send to others. 1 2 3 4 5
15 I present myself in a way that makes a good impression on others. 1 2 3 4 5
16 When I am in a positive mood, solving problems is easy for me. 1 2 3 4 5
17 By looking at their facial expressions, I recognize the emotions people
are experiencing.
1 2 3 4 5
18 I know why my emotions change. 1 2 3 4 5
19 When I am in a positive mood, I am able to come up with new ideas. 1 2 3 4 5
20 I have control over my emotions. 1 2 3 4 5
21 I easily recognize my emotions as I experience them. 1 2 3 4 5
22 I motivate myself by imaging a good outcome to tasks I take on. 1 2 3 4 5
23 I compliment others when they have done something well. 1 2 3 4 5
24 I am aware of non-verbal messages other people send. 1 2 3 4 5
25 When another person tells me about an important event in his or her
life, I almost feel as though I have experienced this event myself.
1 2 3 4 5
26 I know what other people are feeling just by looking at them. 1 2 3 4 5
27 I help other people and feel better when they are down. 1 2 3 4 5
28 I use good moods to help myself keep trying in the face of obstacles. 1 2 3 4 5
29 I can tell how people are feeling by listening to the tone of their voice. 1 2 3 4 5
Job Performance SD D N A SA
1 I fulfill specific job responsibilities. 1 2 3 4 5
2 I meet performance standards and expectations. 1 2 3 4 5
3 My performance level satisfactory. 1 2 3 4 5
4 I am effective in my job. 1 2 3 4 5
5 I perform better than many other employers who perform the same job. 1 2 3 4 5
6 I produce high quality work. 1 2 3 4 5