1. Quandra Johnson
6806 old ox rd.
Dallas, TX 75241
quanjohns37@gmail.com
469-733-2270
OBJECTIVE
Professional, motivated, and career-oriented individual in pursuit of a position within the company that will enable
me to utilize my leadership skills, decision making skills, and customer service skills.
SUMMARY OF QUALIFICATIONS
 Extensive customer service experience
 Self-motivated
 Team oriented
 Effective time management and organizational skills
 Efficient in working under pressure,multi-tasking, and meeting objectives
 Proficient with Microsoft Windows, Excel, Outlook, Word, and Access
 Effective in writing and verbal communication skills
EXPERIENCE
Customer/Collection Account Representative
Accounttemp(Ace Cash Express)
January 2015 to March 2015
 Ensure compliance of all federal, state, and local laws involving collection practices while maintaining
company values
 Effective research/analysisskills pertainingto accounts (skip tracing/probing/listeningskills)
 Build and retain relationshipswith peers, customers,and outside vendors
Customer/Collection Account Representative
Sierra Auto Finance Dallas, TX
April 2014 to August 2014
 Execute strategiesandinitiativesto optimize portfolio by utilizing effective collectiontools
 Effective research/analysisskills pertainingto accounts (skip tracing/probing/listeningskills)
 Strong written/verbalcommunicationskills and detailoriented
 Prioritize and multi-taskto meet individual,team,and centergoals
Customer/Collection Account Representative
June 2007 to June 2013
GM Financial, Arlington, TX
 Ensure compliance of all federal, state, and local laws involving collection practices while maintaining
company values
 Execute strategiesandinitiativesto optimize portfolio by utilizing effective collectiontools
 Effective research/analysisskills pertainingto accounts (skip tracing/probing/listeningskills)
 Strong written/verbalcommunicationskills and detailoriented
 Prioritize and multi-taskto meet individual,team,and centergoals
 Build and retain relationshipswith peers,customers,and outside vendors
Team Lead
October 2004 to June 2007
Intellicare, Dallas, TX
 Successfully managed 20 to 30 agents in two call centers
 Resolved escalated calls
 Assisted triage nurses with calls pertaining to medical assistance
 Trained new staff members
 Scheduled and organized health seminars and classes
 Daily managed scheduling and staffing
 Communicated with Physicians pertaining to medical emergencies
 Created various reports
EDUCATION:
Skyline High School, Dallas, TX
Graduated 1993 Diploma